Highfield customer service survey – thank you!

A big thank you to everyone who took part in our customer service survey earlier in the year. We appreciate the feedback and are delighted to report that the overall message was ‘keep on doing what you’re doing’.

That’s not to say there wasn’t some constructive feedback, and we’ll be working hard to improve those areas, starting with fewer emails! Hence this monthly round-up of our news instead of individual bulletins.

But it’s great to know that over ninety percent of you are happy with the level of customer service we offer, and we’re determined to get that up to as near one hundred percent as possible!

Of course, you don’t need to respond to the customer service survey to let us know how we are doing. We’re happy to hear your feedback at any time. We’re always open to suggestion on how we can improve our offer to you and our account managers are on hand every weekday to listen and respond to your feedback.

New learning resources from Highfield at Health + Care

The Highfield Group will be attending this year’s Health+Care exhibition, bringing you all the latest you need in training and education resources to help your staff and learners complete the Care Certificate.

And available to try on the Highfield stand (R54) will be one of the most comprehensive e-learning systems for the Care Certificate, as well as a range of other material to support learners in the health and social care sectors.

new learning resources from HighfieldThe software, from Highfield e-Learning, is designed to support delivery of the knowledge elements of the Care Certificate. It can be fitted into existing workplace induction programmes and covers all 15 standards included in the Care Certificate, with a 30 minute course for each of the standards to test knowledge and understanding.

HF Care Cert2The e-learning is flexible so that each learner can complete the standards specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. It is also fully customisable so that it meets the needs of individual organisations, and trackable so that learner progress can be monitored and verified.

Cleaning (resized)Highfield e-learning is part of the same group as Highfield Awarding Body for Compliance (‘HABC’), which was commissioned by Health Education England, Skills for Care and Skills for Health to develop the official Care Certificate workbook to support its introduction across the health and social care sectors from 1 April 2015.

healthcare pic - 4Staff will be on hand to discuss the qualifications available from HABC, including its suite of health and social care qualifications, and its range of compliance qualifications such as first aid, manual handling and health and safety.

490732749_5And there will be a range of learning resources from Highfield.co.uk covering subjects such as infection control, first aid, dementia and health and social care.

Health+Care takes place at Excel, London, on 24-25 June 2015.

Media Contact: Mark Phillips, Communications Manager
Email: mphillips@highfieldabc.com