Continuation of flexibilities and discretions for EPA

You may remember when we contacted you in 2020 regards flexibilities and discretions put in place for the delivery of end-point assessment during the COVID-19 period.

Originally planned to last until the end of March 2021, the Institute for Apprenticeships and Technical Education has confirmed that it is further extending apprenticeship flexibilities until at least the end of August 2021.

This will mean that no flexibilities will be withdrawn before the end of August 2021.

A full statement can be found on the Institute’s site here.

A list of apprenticeships with temporary discretions or flexibilities is available here.

Further guidance from The Department of Education and the Education and Skills Funding Agency as per our previous communication is available here.

If you have any queries on any of the above, please don’t hesitate to contact your account manager who will be happy to help.

Remote Invigilation for End Point Assessment Webinar

This webinar covers how remote invigilation works for end-point assessment.

Our distance test conditions enable everyone to adhere to government advice by sitting isolated examinations at home or in the workplace.

This webinar explains how you can:

enable home and work-based tests to be undertaken with a remote invigilator

conduct tests under Highfield’s normal exam conditions

access support from our employer engagement managers who will support you through the entire process

The information in this webinar was correct at the time of broadcast (3 April 2020).

For more on our webinars, go to

Updates from the Apprenticeship Service

The Apprenticeship Service regularly publishes a number of webinars and videos updates to help you understand more about apprenticeships and assessment.

For more on their webinars, go to

Or to view to the support videos on their YouTube channel, go to

Events and webinars for EPA

Don’t forget to regularly check our events page for more information on upcoming events and webinars:

And if you have missed one of our webinars, you can always find them on our YouTube channels, along with other useful videos:

EPA: Process and Practice:

Using the Highfield EPA Dashboard:

ESFA updates guidance on gateway and resits

The government has updated its guidance on the roles and responsibilities for apprenticeship gateway and resits for end-point assessment (EPA).

The guidance is relevant to employers, training providers, EPAOs and apprentices, and covers EPA, gateway, minimum requirements, resits and retakes, and costs.

To view the guidance, go to

New EQAO provider for care worker standards

If you work with the adult care worker and leader adult care worker standards, you may notice some minor changes to paperwork and admin.

As of end of 2019, external quality assurance for both standards is now being provided by the  National Skills Academy for Rail (NSAR), replacing ACEQUAS.

While this change should not directly affect you, we thought it worthwhile to inform you in case you see some changes to branding and paperwork.


New Level 3 Business Administrator EPA Kit and Supporting Documentation

Our EPA kit and supporting documentation for the Level 3 Business Administrator standard is now in a new format, making it easier for you to access the information you need.

We have not made significant changes to the requirements but have simply refreshed how the information is presented and accessed.

As part of the changes, we’ve decided not to distinguish each criterion as either pass or distinction, as the total of all criteria achieved within each assessment method will be used and combined with the totals of the other assessment methods to generate an overall grade. The criteria contained within each assessment method are equally weighted to each other.

In addition, we have made all supporting documentation available to be download separately rather than as a part of the EPA Kit itself. For this standard, this includes:

  • Gateway Readiness Report
  • Mock Knowledge Test
  • Mock Marking Grids (for Portfolio Interview & Project Presentation)
  • Portfolio Matrix

The EPA Kit and all supporting documentation are available to download from the Highfield Assessment website, as normal, at the following link:

Team Leader/Supervisor EPA kit and supporting documentation

We’ve recently made some updates to the EPA resources for the Team Leader/Supervisor Apprenticeship Standard, making it much easier for you to access the information you need. These documents are available here
We’re also aware that changes to both the team leader/supervisor and operations/departmental manager standards are being worked on by the trailblazer group at the moment. However, as nothing has been formally published, we will continue to follow the current assessment plan and will not be adjusting our end-point assessment methods until these changes have been confirmed. Once we know more, we will inform all centres of our plans of moving over to the new assessment methods.

If you have any questions about these changes, please get in touch with us directly in or call us on 01302 363277.

Scheduling your EPA

Once an apprentice has completed their gateway and is ready to progress to EPA, the next step is to schedule the assessment with Highfield.

To make this as simple as possible, we’ve created a scheduling hotline, that you can contact us on directly to schedule an EPA.

To do so, just call 01302 363277 and state that you are calling to book an EPA. Our customer service team will then transfer you to our dedicated scheduling team.

However, before you get in touch, we ask that you have a number of details ready:

  • Name of the employer (apprentices only)
  • Contact details you want to be reached on (phone and email)
  • Date of your gateway meeting
  • Any holidays or appointments booked over the next 2 months
  • Other dates you would prefer to avoid

Other things that may need to be considered include:

  • Confirming the address where the EPA will take place?
  • Do you have a private room where it can take place?
  • Would you prefer remote assessment, and if so, have you selected that as an option?
  • Any health and safety, or security, requirements that our assessor needs to be aware of?
  • Is there parking nearby?
  • Do you have wifi access?

Throughout the entire process, our scheduling team will work with you to make sure that assessments can be planned to meet your requirements, and is convenient to apprentices, line managers and employers alike.

To find out more, just call us on 01302 363277.

Lifesize Test Link

Many of you will have already used our Lifesize web conferencing for your remote assessments. To ensure this runs smoothly on the assessment day, we highly recommend testing your connection and device with a Lifesize test link.

This will also help in putting your learner at ease by getting them used to the system before their assessment.

The test link to use is We recommend using a Chrome browser.

If your learner is scheduled for a Lifesize assessment, full details and a user guide will be included with your booking confirmation.

Please contact your Employer Engagement Manager if you have any problems with accessing Lifesize, prior to the assessment.