Why social care training is the key to future success

Elderly lady with her carer.

As the sector faces greater challenges, social care training may prove to be the key to success. 

With an ageing population, dwindling budgets and increased demands, we look at why social care training may be the key to future success. 

Social care is one of the UK’s biggest sectors for employment, with over 1.6 million workers. And it’s expected to increase further as the number of people living longer – as well as those with learning disabilities, mental health conditions and long-term health issues – also grows.

In fact, it’s estimated that by 2025 the number of people working in the social care sector could be as high as 3.1 million.

With that increase is likely to come ever more scrutiny from the government, the media, regulatory bodies and end-users, particularly in terms of the quality of care provided and value for money.

Therefore, it’s likely there will be rising expectations of what the sector can provide and how it provides it. And one of the biggest expectations will be in the quality of staff, especially in terms of their knowledge and skills.

So how do you prepare for this, particularly if you are in the independent sector and do not have access to same resources that the NHS has?

The benefits of training in social care
Perhaps the best way to prepare to the forthcoming changes to the social care sector is through training.

With Highfield, there are several ways you can do this, from our large range of qualifications to our resources and e-learning to support those taking the Care Certificate.

But what are the benefits to your organisation? And how can training ensure you offer a service that end-users and their families trust.

Quality and range of care
Perhaps the most obvious but fundamental benefit is improving the quality of care your organisation can provide. Training improves overall knowledge and skills, and with it the standard – and safety – of care that can be offered. Training can also give staff the confidence that they are carrying out their duties competently and responsibly, improving their overall development and experience.

What’s more, with training you’ll be able to broaden the provision you offer in order to meet the changing demands from end-users.

Compliance
There is already a raft of legislation around social care provision, and growing demand for services is likely to increase the demand for more oversight by the government and its agencies. Indeed, we have seen in recently years that the response to failings in the social care sector has been to change the regulatory and oversight framework. Beyond that, there are things like CQC ratings for care homes, which determine the standard of care provided and carry out inspections. Training can make sure that you and your team are compliant with the rules as they currently exist, and are prepared for any future changes.

Staff retention and recruitment
Staff turnover in the social care sector is high – in fact, it’s over 30 percent. And yet over two thirds of recruitment is from within the sector. Do you know what means? It means that most social care employees are leaving their employers for other organisations and businesses in the sector.

Numerous studies over the years have shown how employees who are provided with training and development opportunities are more likely to feel valued by their employer and thus less likely to leave. Of course, some employers worry that training their staff could prompt them to leave, but this is rarely the case, and most employees who are given the chance to develop their career tend to stay with their current employer. All of which reduces your recruitment costs in terms of time and money, and makes your business and organisation a more attractive proposition to talented individuals looking to join you, especially younger workers.

Staff performance
As well as improving retention rates, training can improve overall performance – not just in specific role related areas. Countless studies have shown that staff training reduces the number of accidents and incidents and lowers the rate of absenteeism and sick leave while improving overall performance, willingness to take on new challenges and roles and team productivity.

Why choose Highfield?
Highfield is one the leaders in the health and social care sector for learning and development. Our exam board, Highfield Qualifications, is one of the top three in the UK, while we also provide a range of supporting resources through Highfield Products and Highfield e-learning. Our experience in the health and social care sector has led us to be the first choice for many of the biggest names in the industry, as well as a number of NHS trusts, and we were chosen to develop the Care Certificate handbook on behalf of the Partnership of Health Education England, Skills for Care and Skills for Health.

And in terms of customer service, we promise to answer all calls within three rings and respond to emails within one working day!

Next steps
It’s possible that you know you need to take your organisation and your team to the next level, but are not quite sure what’s right for you. That’s perfectly fine, and one of our experienced team members who would be happy to talk with you to understand your organisation’s needs and aspirations without the ‘hard sell’ or any obligation on your part. We prefer to get to know the businesses we work with well, and pride ourselves on listening and responding to them.

So get in touch with us know. Email us at info@highfield.co.uk or call us on 01302 363277/0845 2260350.

In the meantime, check out the range of qualifications we offer. 

You can also view our supporting resources and e-learning.  

Dementia Action Week

Dementia is one of the most challenging issues that the UK faces as the average age of the population increases. And it is an issue that government, health agencies and society are still struggling to come to terms with.

This week is Dementia Action Week, which aims to bring together people, employers and communities to help raise awareness and improve the lives of people with dementia.

If you or your colleagues are interested in learning more about the condition, then Highfield offers the Highfield Level 2 Award in Awareness of Dementia (RQF) to support those looking to further their knowledge in this increasingly important area.  

We also offer resources for those taking the qualification. 

And we offer e-learning support for those undertaking the full Care Certificate or its individual standards.

Do you work with health and social care apprentices? We can help

If you work with health and social care apprentices we can help you.

We’re approved to deliver end-point assessment for both the level 2 adult care worker and level 3 lead adult care worker apprenticeship standard.

We also separately offer a comprehensive range of support for the on-programme phase of both of these programmes. Our Skills for Care endorsed Care Certificate e-learning is an ideal way to demonstrate that your apprentices meet the expected knowledge, skills and behaviours of the 15 standards before they can pass gateway and undertake their end-point assessment.

Find out more about the course here > https://www.highfieldelearning.com/products/care-certificate

 

Is your Care Certificate e-learning GDPR compliant?

We’ve updated our Care Certificate e-learning to make it fully compliant with the GDPR, meaning we’ve done the hard work so you don’t have to.

Developed by Highfield e-learning, it is one of the most comprehensive packages available anywhere for employees taking the Care Certificate, and is backed by Highfield’s expertise in developing the official Care Certificate Handbook.

The e-learning is designed to support the delivery of the knowledge elements of the Care Certificate, and can be fitted into existing workplace induction programmes. It covers all 15 standards included in the Care Certificate, with a 30-minute course (available individually) for each of the standards.

It’s also flexible so that each learner can complete the standards specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. And it’s fully customisable so that it meets the needs of individual organisations, and trackable so that learners’ progress can be monitored and verified.

Prices start at £25 per learner (based on 100 or more registrations).

For more information, go to www.highfieldelearning.com/products/care-certificate

You can also find out more by emailing us at info@highfieldelearning.co.uk or calling us on 0845 2260350/01302 363277.

 

Highfield joins Care Learning Coalition

Care Learning CoalitionHighfield has become part of the Care Learning Coalition (CLC), a new initiative by Skills for Care to raise the standards of training in the health and social care sector.

Developed as a network for learning and development providers who are committed to raising the quality of training, the CLC brings together Skills for Care’s endorsed providers and provides them with a certificate and logo to demonstrate their support.

The Endorsement Framework is a mark of quality that is given to the best learning and development in the adult social care sector. 

Highfield became an endorsed provider with Skills for Care for its innovative e-learning package to support learners and employers undertaking the Care Certificate, receiving the prestigious Approved e-Programme accolade being awarded Recognised e-Provider status.

The Care Certificate workbook was developed by Highfield in 2015 on behalf of the Partnership, made up of Health Education England, Skills for Care and Skills for Health. Highfield elearning’s resource was developed independently of the Partnership, but mirrors the content of the workbook and was created by the same team of health and social care sector experts.

E-learning for the Care Certificate receives official endorsement

innovative e-learning package An innovative e-learning package to support learners and employers undertaking the Care Certificate has received official endorsement from the sector’s lead, Skills for Care. 

Highfield elearning developed its course to support the introduction of the Care Certificate and the accompanying workbook. And now the e-learning course has been given the prestigious Approved e-Programme accolade from Skills for Care, while Highfield has been awarded Recognised e-Provider status.

Highfield is one of the UK’s largest educational bodies and was responsible for developing the official Care Certificate Workbook in 2015 on behalf of the Partnership, made up of Health Education England, Skills for Care and Skills for Health

Highfield’s innovative e-learning package was developed independently of the Partnership, but mirrors the content of the workbook and was created by the same team of health and social care sector experts.

This innovative e-learning package is flexible so that each learner can complete the standards that are specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. It is also fully customisable so that it meets the needs of individual organisations, and trackable so that learners’ progress can be monitored and verified.

Skills for Care’s Endorsement Framework programme establishes a set of strict criteria that organisations must meet to receive official recognition, and must be renewed on an annual basis to ensure that high standards are maintained.

Chris Sprenger, Highfield’s Managing Director, said, ‘We’re proud to be one of the first organisations to be recognised by Skills for Care’s Endorsement Framework for an e-learning course. It is a huge accolade, and points to the strength of our e-learning offer, the expertise – both technical and sectoral – behind it, and the recognised and acknowledged impact it can bring to employers looking for effective, efficient learning that delivers value for money’.

Claire Eley, Specialist Training Manager at CQM Learning Ltd, said, ‘CQM Learning Ltd (CQM) has introduced over 200 organisations to the Highfield Care Certificate e-learning.  Our clients have found the course to be highly effective and efficient, and particularly love the reporting functions available. The most frequently commented on features are the ease of use and the time it saves managers and supervisors from marking workbooks, meaning time can instead be used to observe staff competence while holistically reassessing knowledge across the units. Our clients keep coming back to us for more licences, which coupled with the Skills for Care endorsement, means it’s the only Care Certificate e-learning CQM Learning will consider using’.

Janet Glentworth, Vocational Centre Manager at Creative Support said, ‘Since Creative Support began using Highfield’s Care Certificate e-learning package, the uptake and completion of the certificate has increased by 300 percent and is still increasing. Likewise, we have reduced the number of days needed by classroom induction by 50 percent. The LMS is clear, easy-to-use and informative – from registering learners to awarding the certificate – saving time and resources for our admin team. With its ability to track learner progress and completions, and its easy-to-access information for inspections (such as CQC), learners find it easy to use and very accessible, making it excellent value for money.’

For more information on Highfield’s Care Certificate e-learning, click here.  

Alternatively, contact Highfield on 0845 2260350 or 01302 363277, or via email: info@highfield.co.uk

ENDS
Notes to editors:
1. The Highfield Group is comprised of:

  • Highfield Qualifications – awarding organisation (AO)
  • Highfield International – learning resources publisher
  • Highfield elearning – developer of e-learning, e-assessment and learner management systems
  • Highfield Assessment – apprenticeship assessment organisation (AAO)
  • Highfield MEA – international operations, based in Dubai

Official endorsement for Highfield’s Care Certificate e-learning

Highfield e-learning’s course to support the Care Certificate has been given official endorsement from Skills for Care.  

The e-learning has been given the prestigious ‘Approved e-programme’ mark, while Highfield has been awarded ‘Recognised Provider’ status as part of Skills for Care’s Endorsement Framework. 

For more information on Highfield’s Care Certificate e-learning, go to https://www.highfieldelearning.com/products/care-certificate 

 

Care Certificate events 2015

Care Certificate Events

Apprenticeships at Tower Project – 10Oct13
Skills for Care

Over the next few months, Highfield will be attending a number of events to bring you all the latest in training and education resources for the Care Certificate and health and social care sector.

And at each event you’ll be able to try one of the most comprehensive e-learning systems for the Care Certificate, as well as a range of other material to support learners in the health and social care sectors.

The events scheduled so far include:

IMG_0166The software, from Highfield e-Learning, is designed to support delivery of the knowledge elements of the Care Certificate. It can be fitted into existing workplace induction programmes and covers all 15 standards included in the Care Certificate, with a 30 minute course for each of the standards to test knowledge and understanding.

The e-learning is flexible so that each learner can complete the standards specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. It is also fully customisable so that it meets the needs of individual organisations, and trackable so that learner progress can be monitored and verified.

IMG_0082Staff will also be on hand to discuss the qualifications available from HABC, including our suite of health and social care qualifications, and its range of compliance qualifications such as first aid, manual handling and health and safety.

And there will be a range of learning resources from Highfield.co.uk covering subjects such as infection control, first aid, dementia and health and social care.

For more information on attending each event, follow the links above.

New learning resources from Highfield at Health + Care

The Highfield Group will be attending this year’s Health+Care exhibition, bringing you all the latest you need in training and education resources to help your staff and learners complete the Care Certificate.

And available to try on the Highfield stand (R54) will be one of the most comprehensive e-learning systems for the Care Certificate, as well as a range of other material to support learners in the health and social care sectors.

new learning resources from HighfieldThe software, from Highfield e-Learning, is designed to support delivery of the knowledge elements of the Care Certificate. It can be fitted into existing workplace induction programmes and covers all 15 standards included in the Care Certificate, with a 30 minute course for each of the standards to test knowledge and understanding.

HF Care Cert2The e-learning is flexible so that each learner can complete the standards specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. It is also fully customisable so that it meets the needs of individual organisations, and trackable so that learner progress can be monitored and verified.

Cleaning (resized)Highfield e-learning is part of the same group as Highfield Awarding Body for Compliance (‘HABC’), which was commissioned by Health Education England, Skills for Care and Skills for Health to develop the official Care Certificate workbook to support its introduction across the health and social care sectors from 1 April 2015.

healthcare pic - 4Staff will be on hand to discuss the qualifications available from HABC, including its suite of health and social care qualifications, and its range of compliance qualifications such as first aid, manual handling and health and safety.

490732749_5And there will be a range of learning resources from Highfield.co.uk covering subjects such as infection control, first aid, dementia and health and social care.

Health+Care takes place at Excel, London, on 24-25 June 2015.

ENDS
Media Contact: Mark Phillips, Communications Manager
Email: mphillips@highfieldabc.com

PRESS RELEASE: Official Care Certificate workbook developed by Highfield

Care Certificate WorkbookAn official workbook to support the launch of the Care Certificate this March has been developed by Highfield Awarding Body for Compliance (HABC) after it was commissioned by the Partnership of Health Education England, Skills for Care and Skills for Health responsible for implementing the initiative.

HABC, which is one of the UK’s leading awarding organisations, was awarded the project by the Partnership after a successful tender bid in November 2014. The workbook will support the introduction of the Care Certificate across the health and social care sectors, and will be available for free from Partnership websites.

The introduction of the Care Certificate is one of the biggest developments in health and social care training for many years. The workbook covers all 15 standards, and includes exercises to test knowledge and understanding, learner assessment logs to monitor progress and guidance for employers delivering the Care Certificate to their employees.

Apprenticeships at Tower Project - 10Oct13It was developed by a team of experts with knowledge and experience of the health and social care sectors, and reviewed by an independent panel of employers and educators, as well as senior staff from the Partnership.

Christian Sprenger, HABC Managing Director, said, ‘We’re honoured to have developed learning resources on behalf of the Partnership to ensure the successful introduction of the Care Certificate. Learners undertaking the Care Certificate will have access to free, high-quality materials in the form of a workbook to help them with their knowledge and understanding, and to ensure the key recommendations from The Cavendish Review are met’.

490732749_5Fazeela Hafejee, Project Manager at Skills for Care, said ‘The Care Certificate workbook is freely downloadable from Partnership websites including Skills for Care, Health Education England and Skills for Health. Employers will be able to download it – either as a whole or as separate standards – and use as needed so that their employees meet the requirements of the Care Certificate’.

A final draft of the workbook will be available to view at the Skills for Care Conference – sponsored by HABC – at Park Plaza, Victoria, London on 12 March 2015.

healthcare pic - 4Highfield e-learning has also developed its own interactive e-learning resource – independently of the Partnership – to support delivery of the knowledge elements of the Care Certificate, available from March 2015.

For more information on the Care Certificate, go to Health Education England, Skills for Care or Skills for Health.

For more information on HABC and its work on the Care Certificate workbook, click here.

ENDS