Why trust Highfield with your security EPA?

In the security sector, trust is everything.

From trust in your employees to your customers’ trust in you, it’s the security sector’s most valuable asset.  

So, when it comes to end-point assessment, you need an organisation you can rely on.

Highfield Assessment is now approved to deliver end-point assessment (EPA) for the Security First Line Manager apprenticeship standard.

Why use Highfield Assessment?
We’ve done the hard work so you don’t have to. We can offer your business a full range of assessment services, support and advice to help you and your security apprentices achieve your goals.

In fact, we’re one of the leading authorities on EPA in the country and have already worked with some of the biggest and best-known organisations in the UK, delivering thousands of successful assessments across over 30 different apprenticeship standards.

That all stems from our unbeatable offer and complete assessment service, which includes:

  • assessment resources and guidance
  • engagement with external quality assurance organisations
  • training and standardisation for assessors to ensure fair, consistent and reliable assessments
  • our own dedicated employer engagement team
  • a simple scheduling process, with a scheduling team on hand to support you
  • a digital dashboard that tracks every point of a learner’s journey, allowing you to gather data, generate reports and action tasks
  • and most importantly, our understanding of both apprentice AND employer requirements

All of which adds up to thousands of happy apprentices, providers and employers!

So, whether you’re considering taking on apprentices for the first time, wanting to have your existing in-house training recognised, or you’re searching for services to ensure you claim your full share of levy funding, you can trust us to deliver.

Find out more by dropping us a line at info@highfieldassessment.com or by calling 01302 363277/0845 2260350.

Or go to www.highfieldassessment.com

Highfield Qualifications is recognised as an end-point assessment organisation (EPAO) by the Education and Skills Funding Agency (ESFA) and sits on the Register of End Point Assessment Organisations. Our EPA services are delivered through our Highfield Assessment brand.

Highfield leads the way for EPA!

We’re proud of our end-point assessment (EPA) offer and we’re one of the leaders in the market when it comes to apprenticeship assessment.

After listening to customer requests for remote end-point assessments, we have responded by creating our digital EPA service. This allows us to provide even more flexibility in the arrangements for EPA.  To find out more please contact your employer engagement manager (EEM) who will be happy to help.

And it’s been a great year overall for Highfield in terms of EPA. To date, we’ve had over 2500 apprentices take their EPA with Highfield.  These EPAs have consisted of over 6300 individual assessments in an increasingly wider variety of job roles for some of the biggest names in British business.

And let’s not forget we’re now approved to deliver EPA for an incredible 33 different standards, with more being added all the time.

Finally, we know that EPA shouldn’t be a chore, but that sometimes it can be a little heavy on the paperwork, which is why we launched the Highfield EPA Dashboard. Click on this link to find out more : https://www.highfieldqualifications.net/keep-track-of-your-epa-with-our-new-digital-dashboard-2/

So to find out more on how we can support you with our national coverage and flexible approach to assessment and scheduling, visit our website, and discover why we increasingly lead the way for EPA.  

Further support for apprentices with our new on-programme qualifications

At Highfield, we’re always looking for better ways to help you support your apprentices.

Which is why we’ve developed further on-programme qualifications so that you can give your apprentices the best possible start on their apprenticeship journey.

Designed after thorough feedback and consultation with training providers and employers, the qualifications cover the knowledge, skills and behaviour from a range of the most popular apprenticeship standards.

What’s more, they offer a reliable method of preparing your apprentices for their end-point assessments.

The following three qualifications were launched on 1 June 2019:

And from 1 July 2019, we’ll also be offering:

Qualification withdrawal
With the introduction of new qualifications, that does of course mean the withdrawal of old ones.

The following qualifications will be withdrawn on either 31 August 2019 or 30 September 2019, after which point no new learners will be able to register for them.

Centres will then have two years from this date to claim certification. 

Qualification Number Qualification title Operational end date Certification end date
603/1344/4 Highfield Level 2 Diploma for Customer Service Practitioners (RQF) 31 August 2019 31 August 2021
603/1612/3 Highfield Level 2 Diploma in Working as a Commis Chef (RQF) 31 August 2019 31 August 2021
603/1628/7 Highfield Level 2 Diploma for Hospitality Team Members (RQF) 30 September 2019 30 September 2021
603/3016/8 Highfield Level 2 Diploma for Hospitality Supervisors (RQF) 30 September 2019 30 September 2021

What does this mean for you?
Centres will have until 31 August 2019 or 30 September 2019 to register any learners on to the current versions of the qualifications.

Any learners who originally began on the current qualifications may transfer their registration over to the new qualifications if they prefer. In this case, the portfolios of evidence they produce must meet all of the assessment criteria from the new qualification they transfer to.

There will be no change to assessor or centre approval requirements and this approval will be transferred over automatically. There will also be no change to the registration fees.

All our qualifications are backed by our track record for great customer service.

We answer all calls within three rings (by a human, not an automated message), respond to emails in 24 hours, and process and issue certificates within 7 days of receiving all relevant paperwork.

It’s no surprise then that we received the coveted Awarding Organisation of the Year 2018 title from the Federation of Awarding Bodies (FAB).

To find out more about our on-programme qualifications, click on the individual links above or speak to your line manager who will be happy to help.

You can also call us on 0845 226 0350 /01302 363277 or drop us a line at sales@highfield.co.uk

 

Keep track of your EPA with our new digital dashboard

We know end-point assessment shouldn’t be a chore, but the truth is that sometimes it can be a little heavy on the paperwork.

And it’s not always easy to keep track of things when you have a hundred other things (or learners) to take care of.

That’s why Highfield Assessment has launched the Highfield EPA Dashboard.

Our dashboard is a brand-new digital portal that allows you to track and monitor all learners’ EPA progress in one place.

Designed with simplicity in mind, the dashboard tracks every point of a learner’s journey and allows you to gather data, generate reports and action tasks.

Through the dashboard, you’ll be able to:

  • see how many learners you have registered with Highfield
  • monitor what stage they are at (on-programme, in EPA, completed)
  • generate reports on the grades and progress of each learner
  • look at where your learners are by region or even country
  • export learners’ data to spreadsheets for your own records and reporting systems
  • filter learners by standard, grade or status
  • create detailed individual reports on each learner
  • See learners’ results the moment they are available

And because the last thing you need is information overload, we’ve broken down everything into visual graphs and charts so you can see where you and your learners are at a glance.

So to get started, get in touch and we’ll guide you through the quick set-up process.

Call us on 0845 2260350 / 01302 363277 or email info@highfieldassessment.com 

What you can expect from our EPA dashboard

We know end-point assessment shouldn’t be a chore, but the truth is that sometimes it can be a little heavy on the paperwork.

And it’s not always easy to keep track of things when you have a hundred other things (or learners) to take care of.

That’s why we’ve launched the Highfield EPA Dashboard.

Our dashboard is a brand-new digital portal that allows you to track and monitor all learners’ EPA progress in one place.

Designed with simplicity in mind, the dashboard tracks every point of a learner’s journey and allows you to gather data, generate reports and action tasks.

Through the dashboard, you’ll be able to:

  • see how many learners you have registered with Highfield
  • monitor what stage they are at (on-programme, in EPA, completed)
  • generate reports on the grades and progress of each learner
  • look at where your learners are by region or even country
  • export learners’ data to spreadsheets for your own records and reporting systems
  • filter learners by standard, grade or status
  • create detailed individual reports on each learner
  • see learners’ results the moment they are available

And because the last thing you need is information overload, we’ve broken down everything into visual graphs and charts so you can see where you and your learners are at a glance.

So to get started, get in touch and we’ll guide you through the quick set-up process.

For more information, contact us on 0845 2260350 / 01302 363277 or email us at info@highfieldassessment.com for more information.

Do you work with health and social care apprentices? We can help

If you work with health and social care apprentices we can help you.

We’re approved to deliver end-point assessment for both the level 2 adult care worker and level 3 lead adult care worker apprenticeship standard.

We also separately offer a comprehensive range of support for the on-programme phase of both of these programmes. Our Skills for Care endorsed Care Certificate e-learning is an ideal way to demonstrate that your apprentices meet the expected knowledge, skills and behaviours of the 15 standards before they can pass gateway and undertake their end-point assessment.

Find out more about the course here > https://www.highfieldelearning.com/products/care-certificate

 

Don’t leave your apprentices in the lurch – support tools for apprentices during end-point assessment

Apprentices need clarity and reassurance.

To help them, we’ve produced ‘Think About’ guidance documents so they know what to expect in their practical observations.

Already available for a range of apprenticeship standards (and with more on the way), our ‘Think About’ guidance explains each assessment method and provides hints and tips relevant to the knowledge, skills and behaviours your apprentices will need to demonstrate throughout the end-point assessment process.

The guidance explains the observation process and structure so that apprentices are clear on how they work.

It also explains:

  • what activities they are required to cover during the observation
  • the skills and behaviours they need to demonstrate
  • the total time duration of the observation
  • the importance of time management, and tables to help them allocate their time to each key subject of the assessment

And the results of providing this guidance? Your apprentices will know what to expect and have a better understanding of the EPA process relevant to their individual standard.

Which means happier, more confident and, most importantly, better-prepared apprentices ready for any challenge their practical observations may throw their way.

To find out how to support your apprentices better, get in touch or go to www.highfieldassessment.com

Support your apprentices with our award-winning e-learning

Highfield e-learning produce some of the best e-learning in the country – we’re award-winning!

As well as our bespoke and customised courses we also offer a range of Short Courses that are perfect for the on-programme phase of an apprenticeship.

Short Courses are designed to be completed within 30 minutes, they can be worked through on almost any device (we don’t support the use of mobile phones) with an internet connection, and you get a Highfield branded certificate of completion (important for evidencing your achievement, and off-the-job training!)

With a choice of 13 Short Courses we can cover a range of topics from enhancing soft skills such as teamwork, communication, self-awareness and personal development to areas of specialist knowledge such a bribery, fraud, and money laundering we can offer courses that suit the needs of your apprentice.

We’ve also launched a range of NEW Short Courses recently including:

Stress Management 
Display Screen Equipment 
Anaphylaxis and Autoinjectors

For more information, take a look at our website at www.highfieldelearning.com 

 

How to….with Highfield: prepare effectively for EPA with our guidance documents

Getting your head around the new world of apprenticeship standards and end-point assessment can be tricky for the uninitiated. But here at Highfield, we’ve done the hard work so you don’t have to, and have published a range of completely free guidance documents to help you and your learners prepare effectively for EPA. 

Our Gateway Readiness Reports can be used to log the outcomes of your formal gateway meetings and be submitted to the end-point assessment organisation as evidence of your apprentices’ readiness to enter gateway and commence end-point assessment.

Meanwhile, our EPA Kits outline all you need to know about the EPA for each standard and provide an overview of the on-programme delivery requirements. In addition, they include authoritative advice and guidance for trainers on how to prepare apprentices for EPA and offer suggestions on different approaches. The EPA kits include:

  • a section focused on delivery, where the standard and assessment criteria are presented in a suggested format that is suitable for delivery
  • guidance on how to prepare the apprentice for gateway
  • detailed information on which part of the standard is assessed by which assessment method
  • a section focused on the end-point assessment method where the assessment criteria are presented in a format suitable for carrying out ‘mock’ assessments
  • suggestions on how to prepare the apprentice for each part of the end-point assessment
  • a practice test that you can use with apprentices

To download the Gateway Readiness Reports and EPA Kits, go to www.highfieldassessment.com,  click on ‘Standards’, then click on the standard you are interested in.You’ll find the downloads on each page.

Highfield Solutions: on-programme learning and off-the-job training – what does it all mean?  

This month at Highfield we’re shining a spotlight on apprenticeships. We’ll be covering everything you need to know from on-programme learning to gateway and the final stage of the process, end-point assessment.

The focus of this article will be the on-programme learning phase and the much talked about 20% off-the-job training. We’ll look at what is meant by off-the-job training, the activities that count towards off-the-job training and the support we can provide that brings a logical structure to on-programme learning.

What is off-the-job training?
Anyone involved in apprenticeships, whether as a learner, a training provider or an employer will have heard about the 20% off-the-job training. But, what does it actually mean?

Is it one day per week that the apprentice will be away from their place of work? Does the training have to cover anything in particular? Is there a way around this training?

The definition as defined by the ESFA in its funding rules is:

‘Off-the-job training is defined as learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship. This can include training that is delivered at the apprentice’s normal place of work but must not be delivered as part of their normal working duties.’

Calculating off-the-job training
You can’t avoid the 20% off-the-job training. The apprentice, and employers, are expected to evidence that they have met this ratio. But, the off-the-job training element doesn’t necessarily mean one day per week or, indeed, training that takes place outside of the workplace.

Many employers are known to be put off apprenticeships due to a misconception that the off-the-job training must take up one day per week. The ratio is set in stone, but it is up to the apprentice, training provider and employer to agree on a system that works for them. Some may take the approach of one day per week, others may prefer to work in blocks of a few days or a week at a time. As long as the 20% ratio is evidenced, there is flexibility to deliver it to suit the needs of the employer.

What counts towards the 20%?
There are a number of ways that apprentices can carry out their off-the-job training. Some of which may be standard practice within the business they are joining.

There are a number of activities that count towards the 20% off-the-job training that are likely to be part of an employer’s standard process including:

  • staff induction – staff inductions are likely the first thing any apprentice will undertake when starting their apprenticeships. An induction likely includes procedural training for the role in which they are employed, training from human resources, understanding the company’s ways of working and ensuring they understand health and safety policies and procedures
  • shadowing and mentoring – when starting a new role many businesses implement a shadowing scheme in the early stages. Learning from an experienced employee that has carried out the role for a period of time
  • industry-specific training – for example product training for retailers or first-aid training for social care apprentices
  • industry visits – if your apprentice attends visits to partner businesses or meets with suppliers it can count towards the off-the-job training requirement
  • attending industry-related events – expose your apprentice to the wider world of work and allow them to attend conferences, CPD events and award ceremonies – not only do they get to experience fantastic networking opportunities and see how other organisations work (ideal for new suggestions and continuous improvement) but it also counts towards the 20%!

There are also several activities that can be carried out that cause minimal disruption to the business, and can be completed while the apprentice is still at their place of work but not carrying out their day-to-day tasks including:

  • work/study for the apprenticeship – working through workbooks, reading textbooks, watching training videos and completing assignments can all count towards the 20%, it doesn’t necessarily need to be completed away from the office, or be completed on the same day
  • e-learning courses that develop the apprentice’s knowledge and skills. At Highfield we offer Short Courses that build on skills such as communication, team working and managing conflict.

Finally, there are those training elements that likely take place away from the place of work, which include:

  • seminars/lectures – time spent with the training provider, this is often training that covers key aspects of the standard or mandatory qualifications and means time spent away from the workplace
  • role play – popular training practice in customer service training, this is particularly popular within the hospitality sector but may also be utilised within retail too. This can be particularly useful for covering potentially tricky situations

Highfield’s Solutions

Apprenti-kits
Highfield Apprenti-kits and E-kits are designed to provide structure to the on-programme delivery of the apprenticeship standards.

Mapped to the standards, our range of Apprenti-kits is:

  • broken down into manageable-sized modules that can be worked through at the apprentice’s own pace
  • cover all the required knowledge, skills and behaviours the apprentice is expected to demonstrate
  • evidence readiness for gateway and the move on to end-point assessment
  • written by industry experts with real-world experience of the sector they support
  • are available in paper and digital formats

We also offer the chance to enrich apprentices’ learning experiences with our Apprenti-kit and E-kit PLUS. This enhanced bundle contains additional resources including a health and wellbeing booklet, a safeguarding booklet and a choice of 5 e-learning Short Courses.

You can view our full range of Apprenti-kits and e-kits here.

E-learning
At Highfield our award-winning e-learning takes all shapes and sizes. A popular addition for apprenticeships includes our e-learning Short Courses. These can be bundled with our Apprenti-kit and E-kits to provide an enhanced training bundle for your apprentice, or used as stand-alone modules. Our Short Courses cover topics including team working, communication and managing conflict, which can be particularly relevant to an apprentice at the start of their career journey.

You can view our full range of Short Courses here.  

Next Steps
If you’d like more information on any of our apprenticeship or end-point assessment services, you can visit us on stand A4 at the AAC Conference in Birmingham between 27 – 28 March or, if you’re not attending, feel free to contact a member of our team on 0845 226 0350/01302 363277 or email info@highfield.co.uk.