Health and social care training: Words with Highfield

Words with Highfield: health and social careThis month we’re focusing on health and social care training, one of our most popular areas for qualifications. 

But what is health and social care exactly?

According to various definitions, health and social care is the treatment of ill health/medical conditions through hospitals, health facilities and in the community, as well as the support of vulnerable people.

For more on the qualifications we offer, go to our website here

You can also read about our recent qualification launches here


More success for counter-terrorism training

It’s over 18 months since we launched the Action Counters Terrorism (ACT) Awareness online learning we developed in partnership with Marks & Spencer on behalf of NaCTSO.

In that time it’s gone on to notch up a number of successes as more and more businesses turn to it to keep their staff and customers safe.

Since its launch, over a quarter of a million individuals have completed ACT Awareness training, making it one of the most successful counter-terrorism courses ever launched.

And it took the Continuity and Resilience Innovation 2019 award at the Business Continuity Institute (BCI) Awards in May, which recognise the outstanding contributions of business continuity, risk and resilience professionals and organisations living or operating within the European region.

The online learning was also the focus of a BBC News about two women who survived terror attacks in London. During the feature, Counter Terrorism Policing’s National Coordinate for Protect and Prepare, Chief Superintendent Nick Aldworth said, ‘It is so important that as many people as possible arm themselves with this crucial advice. It is 45 minutes that could potentially save your life’.

Finally, towards the end of 2018, we were hugely proud to see two of our team receive official commendations from the Metropolitan Police for their outstanding contribution to counter-terrorism training.

Ashley Reddy and Shelley Houlbrook received their commendations for their work on the ACT Awareness online learning at a ceremony at New Scotland Yard on 30 November.

That’s not the end of the story however, and we’re already looking at what’s next for ACT Awareness. Currently the ACT editorial board are exploring ways to develop an international version of the online learning, having received enquiries from the Netherlands, the USA and Australia.

And a rail specific version is being developed by Highfield e-Learning in partnership with the Department for Transport and British Transport Police, with a launch expected for later in 2019.
In the meantime, however, if you still haven’t tried the ACT Awareness online learning, which is completely free, go to

New developments for e-learning and e-assessment

Over the past few months we’ve been taking on board your comments about our e-learning. While our full courses remain popular, it’s clear that many of you would like a wider range of short courses to choose from.

To that end, our e-learning team have been working on short food safety and health and safety courses as the first part of this process. We’ve also had plenty of demand for our asbestos and environmental courses, so have adjusted our priorities and will be making these available from August 2019.

You can take a look at all our courses here:

We’ve also made significant updates to Highfield Works, our e-assessment system. We’ve added a mocks system and removed the mandatory tutorial, both in response to customer feedback. We’ve also added many new question types, and included an auto release option for faster certification.

You can find out more on our e-assessment system here

As always, if you have any feedback on any of the above or any suggestions, please contact your account manager.

Promote your courses to a wider audience

Want to promote your courses to a wider audience? Then don’t forget to register them on our CourseFinder Plus site.

Available free of charge to all Highfield-approved centres, CourseFinder Plus allows potential learners and businesses to find training courses near to them in the subjects they’re interested in.

Just make sure that whenever you book a course to tick the CourseFinder Plus box in the members’ area, and the site will do the rest. To find out more, go to

Are you using your approved logo?

Are you using your Highfield approved centre logo on your website? If not, then you should think about the value using our logo could add to your business.

We’d also recommend that you hyperlink the logo to the Highfield Qualifications website. This can then help make it easier for potential customers to find your website by improving your ‘searchability’ with search engines like Google (by enhancing the relevance, reputation and value of your site in the eyes of their search robots). And showing you work with one of the UK’s biggest awarding organisations doesn’t hurt either.

To do this, just add the code below to your site (or ask your web developer to do this) and you’ll have the link up and running in no time.

<a href=”“>

<img src=”” style=”height:150px; width:385.984px;”>

Highfield International Update

Highfield International – New Office
It’s not just our UK business that is gearing up for big changes. Our international office, based in Dubai, is also expanding.

Highfield International is, due to planned expansion, moving into a larger office in Healthcare City, Dubai.

The move will allow us to increase our activity across the Middle East and Asia as we grow our international team. Which brings us neatly on to…

Expansion into South East Asia
We’ve recently appointed a new International Development Manager, Rob Kindness, who will be working with centres based in South East Asia.

Rob is passionate about improving standards of qualifications and training in the region and is particularly focused on the role that Highfield’s TVET qualifications can make across South East Asia.

His remit will also see him work with our centres in the UK who deliver training across Asia.

Rob joins us with a wealth of experience working with awarding organisations. Not only is he an experienced business development professional, but he brings a host of experience leading and developing accreditation services and programmes.

New international qualifications – for delivery overseas
We live in an increasingly connected world, and we know that many of our centres are working not only within the UK but are increasingly delivering training overseas.

That’s testament to the quality of your tutors and trainers, and the quality and demand for UK qualifications.

However, we also know that RQF qualifications are very much set-up for the UK marketplace – the inclusion of UK systems, legislation and enforcement – can make teaching the qualification abroad more difficult than it needs to be.

Which is why we also offer a range of international qualifications that are designed specifically for overseas delivery.

These qualifications, which are regarded as unregulated provision, are designed to the exacting standards you’d expect of an award-winning UK awarding organisation, but offer a level of flexibility in delivery that can account for local regulations, enforcement and systems.

Often the only difference, between our regulated and international qualifications, is the removal of UK specific legislation, systems and enforcement.

In the last few months we have introduced three new international qualifications:

  • Highfield Level 2 International Award in Nutrition and Health
  • Highfield Level 2 International Diploma in Patisserie
  • Highfield Level 4 International Award in Managing Food Safety for Catering

Running for VICTA – thank you

We’d like to thank everyone who kindly supported our Team Highfield runners who took part in the Virgin Money London Marathon this April.

Our team got out their running shoes (again) this spring to take on the gruelling 26 miles and 365 yards course on what was one of the hottest days of the year.

And this year they raised an incredible £20,000 (including a £7500 contribution from Highfield itself) for VICTA, which works to provide equipment, services and events that help blind and visually impaired children and young people develop socially, emotionally and educationally, as well as offering their parents a vital network of support and information

As well as being a fantastic team effort, we wanted to give a special shout out to those who had never taken part in a marathon before, all of whom (Lee-Ann, Jennie, Rachel and Nicky) would like to pass on their thanks for helping them in their journey from complete marathon novices right up until crossing the finishing line.

For more information on VICTA, go to    

Coming soon – new digital qualifications

Highfield is developing a suite of digital qualifications that will cover digital skills in the workplace.

The new qualifications, which will be available as awards and certificates from entry level to level 2, will cover basic IT skills for learners preparing to enter work and for those looking to build their skills in the workplace.

The qualifications are expected to be available from Autumn 2019. Please contact your account manager for further information.

20 years of Highfield e-learning

This September we’ll be celebrating 20 years of e-learning success with Highfield e-learning!

One of the earliest e-learning companies in the business, Highfield e-learning has gone from strength to strength since its humble beginnings in 1998 to the award-winning company it is today, with a history of successful projects that have delivered real results to our ever growing number of customers.

We’ll have a whole range of special offers and deals throughout September to mark the occasion, and a series of helpful articles and posts to show you how successful training providers are increasingly integrating online courses to their training mix. 

Preparing learners for Customer Service roles

Highfield has launched a new set of work-related customer service qualifications.

With three qualifications available as an Award, Certificate or Diploma at level 1, the qualifications have been designed to give employers and training providers maximum flexibility in providing an introduction to customer service skills, as well as supporting  learners in their preparation for a role within a workplace.

For more information, go to: