New branded fact sheets available

We’ve been busy developing a new series of qualification fact sheets to better meet the needs of our centres.

The new fact sheets have been rewritten to make them more concise and informative, while providing the key information that businesses need when making decisions about training for their staff.

The fact sheets allow centres to add their own branding, company information and course details.

Subjects covered so far are:

An example of the new fact sheets is available at

We’ll be creating new fact sheets for more subjects in the very near future, but if there are any areas you’d like to see covered, get in touch with your account manager who will be happy to help.

New mental health first aid qualifications suite from Highfield

Highfield Qualifications is currently working on the development of a suite of new qualifications for mental health, due to be launched in autumn 2019. The suite will include a small mental health awareness award along with a larger mental health awareness certificate. Also included will be qualifications to support mental health in the workplace, along with an award for managers to help support the mental health of employees.

More information on the qualifications will be available in autumn 2019.

Changes to our members’ section  

We’ve made some minor but important changes to the members section of the Highfield Qualifications website that will improve the way it operates and provide you with a better user experience.

So what have we done, and why will it make things easier for you?

  1. We’ve made the content stretch over the full width of the page, maximising the space, removing the large white areas at either side and overall making it easier for you to navigate.
  2. We’ve tidied up the navigation of the members’ area, so that it all now appears down the left-hand side and expands or contracts depending on which section you are viewing, making the whole thing a much simpler interface to use. We’ve also removed the top-level navigation from all of the pages.
  3. We’ve updated the iconography and overall styling of the pages to them a more contemporary and intuitive look and feel. Likewise, many of the new icons and options will be more user-friendly to the growing number of you who don’t use methods other than PCs or laptops to access the members’ section.

This is by no means the end of the changes and we have plans to improve the look and feel of other core parts of the members’ section in the coming months, including the exam booking and learner registrations.

We’ll inform you of further changes as they happen but in the meantime, if you need any assistance or have any suggestions about how we can make the user experience even better, please contact your account manager. 

To see the changes, go to and log in using your centre details.

Food safety in a changing world

This June saw Highfield host its most successful food conference to date, Food Safety in a Changing World.

Hosted by Highfield chairman Richard Sprenger, the conference took place at the National Motorcycle Museum on 13 June 2019 in partnership with The Society of Food Hygiene and Technology, the Institute of Food Science and Technology, and RHE Global.

And over 200 delegates attended to hear from the top names in the food safety business about the key challenges, legislative changes, media issues and the impact of Brexit on the sector.

Speaking at the event were:

We’ve had some amazing feedback from those who attended, and would like to thank each and every person who came along the conference.

For future Highfield events, please go to

Highfield leads the way for EPA!

We’re proud of our end-point assessment (EPA) offer and we’re one of the leaders in the market when it comes to apprenticeship assessment.

After listening to customer requests for remote end-point assessments, we have responded by creating our digital EPA service. This allows us to provide even more flexibility in the arrangements for EPA.  To find out more please contact your employer engagement manager (EEM) who will be happy to help.

And it’s been a great year overall for Highfield in terms of EPA. To date, we’ve had over 2500 apprentices take their EPA with Highfield.  These EPAs have consisted of over 6300 individual assessments in an increasingly wider variety of job roles for some of the biggest names in British business.

And let’s not forget we’re now approved to deliver EPA for an incredible 33 different standards, with more being added all the time.

Finally, we know that EPA shouldn’t be a chore, but that sometimes it can be a little heavy on the paperwork, which is why we launched the Highfield EPA Dashboard. Click on this link to find out more :

So to find out more on how we can support you with our national coverage and flexible approach to assessment and scheduling, visit our website, and discover why we increasingly lead the way for EPA.  

Customer service survey – thank you!

We’d like to say a massive thank-you to everyone who took part in our customer service survey earlier this year, and that we appreciate the feedback from everyone.

But most of all, we’re delighted to report that the vast majority of our customers are happy with our level of service and would recommend Highfield to others.

So we’ll keep on doing what we’re doing, and we’ll keep on listening and responding to our customers.

Of course, there was constructive feedback from some our customers, and we have already begun to address those issues. For instance, we have already reduced the amount of paper we send out, reducing waste and helping the environment.

And we’ve already held a couple of focus groups with customers to follow up on some of the points made in the feedback, with a number of really good recommendations to be implemented over the coming months.

But after all that, it’s fantastic that over 95 percent of you rate our customer service as excellent or very good. Although that still means we have some work to do on that final 4 percent or so!

Finally, if there’s something you think we can do better, you don’t need to wait for the customer service survey. We’re always happy to hear from our loyal customers and appreciate any feedback on how we’re doing. Likewise, we are open to suggestions on how we can improve our offer to you.

As we say, we’ll never stop listening and responding, so please do contact your account manager if there’s anything you want to share with us.

And to find out how we train our own staff in customer service, go to

Highfield plans expansion with new office

Continuing with our recent success and growth, Highfield will be relocating to a new office over the next 12 months.

The new office, Icon, is a landmark building located conveniently at the main entrance to central Doncaster from junction 3 of the M18. Providing accommodation over three floors, the state-of-the-art, 10, 000 square foot building will be familiar to anyone who has ever visited the town and is certainly one of the most prestigious and recognisable offices in the region.

The purchase of the building will help Highfield meet its strategic objectives and future plans, and continue our phenomenal growth. It will also provide us with a great place to work in, and consolidate Highfield as one of the leading educational organisations in the UK.

Most importantly it will provide an infrastructure and environment to allow us to provide our customers with the highest levels of customer service.

Updated contact details will be provided to everyone in due course, but we look forward to inviting you in for a coffee and a chat!

Further growth for Highfield

Highfield Qualifications logo It’s been an exciting and exhilarating transition since Highfield Qualifications launched in 2008 as Highfield Awarding Body for Compliance (HABC).

So, it’s with great delight that we were the second largest awarding organisation in England for certifications in the first quarter of 2019 according to Ofqual! That’s quite a trajectory from the days when we offered just one food safety qualification and had a handful of staff, to today with over 200 separate qualifications on offer and nearly 300 colleagues based in offices in the UK and the Middle East.

We believe we’ve cemented our position in the top tier of awarding organisations by focusing on you, our customers. We’ll always answer the phone within three rings, respond to emails within one working day and strive to listen and respond to you. And of course, we’ll continue to offer the best all-round package of qualifications and support to help centres and businesses achieve their own ambitions and objectives. 

We are thankful to all of our extremely loyal customers and are absolutely dedicated to ensure as we grow we keep our strong family values. As always if there is anything we can do to improve our service please let us know. We really do listen and respond!

Did you know…customer service training

So you’re looking for customer service training? 

Did you know our Customer Service Level 2 e-learning course can be used to support the knowledge element of the Highfield Level 2 Award in Customer Service? Learners simply have to sit an exam to achieve the qualification.

But what if you’re not looking for a qualification? No problem. It’s also a great stand-along customer service training course covering everything you need to know about customer service.

New and improved food safety level 2 e-learning course

Highfield E-learning Interactive exercise exampleEveryone knows we’re passionate about food safety, that’s why Highfield Qualifications are the UK market-leader when it comes to regulated qualifications.

But our commitment to food safety goes beyond the certificate on the wall. We want genuinely competent food handlers in the workplace.

We know that learners, and businesses, increasingly want to spend less time in the classroom. If training is needed it must meet the changing needs of both learners and employers. Online food safety training is becoming an increasingly popular option.  

That’s why we’ve updated our food safety level 2 course.

The changes

The course retains the same great content, written by food safety expert Richard Sprenger, and meets all legal requirements for training food handlers.

We’ve modernised the look of the course, we’ve responded to customer feedback and have made changes to the course layout, added new images and generally brought the course up to date.

We’ve improved the various activities visually, but most importantly, they now feature improved functionality.

The course now uses the latest e-learning development technologies, this ensures learners enjoy a seamless and robust learning experience.  

These changes ultimately mean that this online food safety course is now even more engaging with increased interactivity and reliability.

It is accredited by Highfield Qualifications and is CPD certification service accredited.

Try it for free

If you’d like to try a free demo of this course visit here. Select ‘Try our Courses’ from the left-hand side and you will be prompted to enter your details. You can then access a demo version of this course.

If you’d like to purchase this course click here, or call 01302 363 277/0845 226 0350.

Technical information:

Highfield’s food safety level 2 e-learning course has been developed using the latest version of Lectora. This means improved reliability with the latest web browsers.

The course can now be provided in a range of different formats that integrate with business own LMS. Formats include SCORM 1.2, SCORM 2004 and xAPI.