Assessment delivery options update

Highfield is pleased to announce that our qualification regulators have confirmed that with immediate effect centres can either return to business as usual in terms of carrying out exams and assessments for all qualifications that previously fell into the estimation/centre assessed grade category, or can adapt assessments using our Qualify at Home service.

Since we launched Qualify at Home in April, we’ve now conducted over 3000 exams through remote invigilation! 

Our mix-and-match Qualify at Home digital solutions include:
e-learning – award-winning, instantly available, accessible anywhere
e-assessment – regulated computer-based assessments
online or hardcopy Apprenti-kits – learning resources supporting the delivery and achievement of our qualifications. These kits support stand-alone qualifications as well as apprenticeships.
remote invigilation and assessment – at home when convenient for the learner
e-certification – downloadable ‘original’ certificates

Watch this video to find out how Qualify at Home will enable you to support your learners who are unable to attend classroom training:

Qualify at Home is here to stay, so to find out more about our service visit our website here.

Extension of pool lifeguarding certificates

Yesterday we saw non-essential businesses in England start to re-open as COVID-19 lockdown restrictions were eased, with gyms and other leisure facilities hoping to re-open from July as part of wider proposals to further open up grassroots sports.

Those working as pool lifeguards at such establishments will need to remain qualified in order to get back to work as soon as it is safe to do so, and Highfield wants to provide support and reassurance to those working in the sector.

We are pleased to confirm that certificates for our Highfield Level 2 Award in Pool Lifeguarding (RQF) qualification that were due to expire on 30 June 2020 will now be extended by three months to 30 September 2020.

You do not need to do anything for this to happen. The extension will be implemented automatically so there’s no need to get in touch. Should anything change, we will review the extension period and update you accordingly.

In the meantime, we are offering a number of our other qualifications as part of our new ‘Qualify at Home’ suite, which includes award-winning e-learning, regulated e-assessment, and remote online invigilation.

You can find out more information at

Important update: Licence-linked Security Qualifications

On 25 February 2020, Highfield sent an email communication to centres regarding the start date of the new licence-linked security qualifications. As a result of the disruption caused by the COVID-19 pandemic, the SIA has made the decision to further delay the launch of the new qualifications until 1 April 2021.

Therefore, our current qualifications have now been extended, with the last date for new learner registrations being 31 March 2021. The certification end date is now 31 August 2021.

This applies to the following qualifications.

RQF Qualifications
• Highfield Level 2 Award for Working as a Door Supervisor within the Private Security Industry
• Highfield Level 2 Award for Working as a Security Officer within the Private Security Industry
• Highfield Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry
• Highfield Level 3 Award for Deliverers of Physical Intervention Training within the Private Security Industry
• Highfield Level 2 Award for Upskilling a Door Supervisor within the Private Security Industry

SCQF Qualifications
• Highfield Award for Working as a Door Supervisor within the Private Security Industry (Scotland) at SCQF Level 6
• Highfield Award for Working as a Security Officer within the Private Security Industry (Scotland) at SCQF Level 6
• Highfield Award for Working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry (Scotland) at SCQF Level 6
• Highfield Award for Upskilling a Door Supervisor within the Private Security Industry (Scotland) at SCQF Level 6

Please note that the Highfield Level 3 Certificate for Working as a Close Protection Operative within the Private Security Industry qualification is not be affected by these changes.

The SIA would like to understand the impact of COVID-19 on the industry, particularly in relation to training and security providers. They have created a short survey which we encourage all security training centres complete before the deadline at 5 pm on Thursday 18 June 2020:

We will continue to update you on any further changes as they are announced. In the meantime, if you have any questions, please contact your account manager who will be happy to help you.

Ensure Staff Safety With Our COVID-Secure Courses

Our COVID-19 Secure range is a short e-learning programme to help businesses and employees manage the return to work and provide guidance on how businesses should operate after they reopen to reduce the spread of COVID-19.

We understand business environments differ greatly, so we’re creating 2 versions for both retail and office environments.

For those working in offices, the course covers the following

  • Coronavirus
  • Risk assessment – handwashing, surfaces, seating arrangements
  • Getting to work – travelling there and moving round the premises
  • Common areas
  • Working and meeting with customers, colleagues and visitors
  • Cleaning – before, during and at the end of the working day
  • Face and body coverings
  • Deliveries
  • Accidents & incidents
  • Raising concerns

For retailers, you will have access to additional content specific to your working environment.

  • Working with customers
  • Handling goods
  • Fitting rooms
  • Handling money
  • POS
  • Managing queues (inside and outside the premises)

Learners can download a certificate of completion and organisations will have the option to download and display an organisational certificate.

These training courses are ideal for businesses to issue to employees to complete either before returning to work or once they are back at work and will give your customers peace of mind that you are creating the safest possible environment.

Attend our free webinar today to get a better understanding of how these courses can benefit anyone working in office or retail environments. 


Highfield launches Award in Fundamental British Values

We are pleased to announce the launch of our brand-new qualification, the Highfield Entry Level Award in Fundamental British Values (Entry 3) (RQF).

This qualification is fully available for delivery and assessment now and aims to provide learners with knowledge of British values: democracy, the rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs.

It also covers the aims of Prevent, concepts of extremism, radicalisation and terrorism and the impact of extremism on both local communities and the nation. Learners will learn how to identify the warning signs of radicalisation and how to keep themselves safe.

How long is the course?
The qualification has a total qualification time of 17 hours, of which 15 are recommended as guided learning hours, and so courses should follow this duration for the typical learner.

How is the qualification assessed?
It is assessed by an internally set and assessed portfolio of evidence. Highfield has provided centres with assessment documentation they can use, which is available to download from the Members’ Area. You will need to have IQA processes in place, and you will be supported by our EQS team through engagements.

How can I start to deliver?
You can start delivering this qualification now! Please contact your account manager and they can start the approval process for you.

Before delivering your courses, please make sure you are familiar with the qualification specification, which outlines all learning outcomes, assessment criteria and centre requirements.

What supporting resources are available?
We’ve created an Understanding Fundamental British Values and the Principles of Prevent Knowledge-kit to support you with the delivery of this qualification.

This Knowledge-kit enhances the learning experience of those completing the Entry Level 3 Award. It includes both a textbook and workbook for the following unit of the Highfield Entry Level 3 Award in Fundamental British Values.

The Knowledge-kit is also available as an e-kit (please note that e-kits are subject to VAT).

Contact your account manager today for more information about learner fees, kit prices and special offers!

Interested in becoming a centre with Highfield? Contact us on 01302 363277 or email

Paediatric first aid certificate validity extension

Following the announcement from the Health and Safety Executive (HSE) that an extension to 30 September 2020 can be applied to First Aid at Work (FAW) and Emergency First Aid at Work (EFAW) certificates expiring on or after 16 March 2020, where first aiders cannot access requalification training due to coronavirus, the Department for Education has announced the validity of paediatric first aid certificates can also be extended to 30th September 2020.

This advice is now available in two places on These are in section 8.6 in the ‘Actions for early years and childcare providers during the coronavirus outbreak’ guidance, which can be found at

And in section 6.2 of the Early Years Foundation Stage disapplication guidance published 1 June, which can be found at–2.

The First Aid Awarding Organisation Forum (FAAOF) recently released a statement on the agreed guidelines for first aid delivery during the COVID-19 pandemic. In response, Highfield has written a guidance document for centres who wish to run first aid courses when it is safe to do so.

More information about what our COVID-19 guidance document includes and where it can be found was covered in our recent blog: Providing safe and socially distanced first aid training during COVID-19

If you are a Highfield centre delivering first aid courses and have questions regarding first aid certificate validity extensions, please contact your account manager.

For anything else, you can contact the team on 01302 363277 or

Providing safe and socially distanced first aid training during COVID-19

Discussions have recently taken place between the First Aid Quality Partnership (FAQP), which includes the First Aid Awarding Organisation Forum (FAAOF), the Health and Safety Executive (HSE) and the wider first aid sector to agree on guidelines for first aid delivery during the COVID-19 pandemic.

The full statement is available to view at the FAAOF website:

In response to this, Highfield has written a guidance document outlining the principles for centres who wish to run first aid courses when it is safe to do so. The document can be found under the downloads section of every first aid qualification on our website as COVID-19 guidance.

It contains guidance on hygiene and infection prevention and control practices that those delivering first aid training need to have in place and assessment adjustments that can be put in place to allow for social distancing during the COVID-19 pandemic.

We have also provided links to the following videos which you can show your learners to assist with handwashing or sanitising on arrival at a training session:

Hand sanitising:

The HSE has also released guidance covering requirements for workplace first aiders in non-healthcare settings during the COVID-19 outbreak, as well as first aid cover and qualifications at this time. This is available at

To further help you safely deliver first aid during COVID-19, we have developed a free downloadable presentation accessible here:

If you are a Highfield centre delivering first aid courses and have questions regarding the COVID-19 guidance, please contact your account manager.

For anything else, you can contact the team on 01302 363277 or

We’ve Hit the Big 4-0 for Approved Standards

new epa standards

We already have one of the biggest and best offers for end-point assessment (EPA) in the apprenticeship sector.

But we’re not ones to sit on our laurels and think the job’s done.

So we’re delighted to have been approved to deliver EPA for TWO new apprenticeship standards, the Associate Project Manager standard and the Express Delivery Operative standard.

That brings our grand total of standards we’re approved to deliver EPA for to 40. And we’ve no doubt we’ll be hitting the big 50 in the near future!

How do these roles fit within my business?

An effective associate project manager will each project receives the needed attention and forethought to ensure its success. Working with the project team, they need to know:

  • what needs to be achieved 
  • how the project will be achieved
  • how long the project will take 
  • how much the project will cost

As such, an associate project manager will need good planning, organisation, leadership, management and communication skills. They will utilise resources with suitable skills, qualifications, experience and knowledge to work in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and authorities.

Express delivery operatives are an ambassador for the industry, their brand, and the goods they carry. They need to provide a high level of customer service, which may include real-time tracking of deliveries or the installation of electrical and other goods. In addition to maintaining excellent communication throughout the delivery chain from collection to delivery point and dealing correctly with failed deliveries and returns. Ensure your express delivery operatives have the knowledge they need to reach the level you require for your business. 

You can find the full range of standards we cover here:

Why choose Highfield for your EPA?
We’ve done the hard work, so you don’t have to.

We can offer your business a full range of assessment services, support and advice to help you and your apprentices achieve your goals.

In fact, we’re one of the leading authorities on EPA in the country and have already worked with some of the biggest and best-known organisations in the UK, delivering thousands of successful assessments across over 30 different apprenticeship standards.

This all stems from our unbeatable offer and complete assessment service, which includes:

  • assessment resources and guidance
  • engagement with external quality assurance organisations
  • training and standardisation for assessors to ensure fair, consistent and reliable assessments
  • our own dedicated employer engagement team
  • a simple scheduling process, with a scheduling team on hand to support you
  • a digital dashboard that tracks every point of a learner’s journey, allowing you to gather data, generate reports and action tasks
  • and most importantly, our understanding of both apprentice and employer requirements

All of which adds up to thousands of happy apprentices, providers and employers!

So, whether you’re considering taking on apprentices for the first time, wanting to have your existing in-house training recognised, or you’re searching for services to ensure you claim your full share of levy funding, you can trust us to deliver.

Find out more by dropping us a line at or by calling

Highfield Qualifications is recognised as an end-point assessment organisation (EPAO) by the Education and Skills Funding Agency (ESFA) and sits on the Register of End Point Assessment Organisations. Our EPA services are delivered through our Highfield Assessment brand.

Remote delivery and assessment of Security Qualifications pilot – webinar

Highfield’s digital portfolio is helping to keep businesses on the front foot during the COVID-19 crisis.

Our ‘Qualify at Home’ suite is now being piloted for some of Highfield’s security qualifications, meaning that your teaching can be done through remote learning and learners can qualify from the safety of their home.

How our ‘Qualify at Home’ suite works:

E-learning – award winning, instantly available, accessible anywhere

E-assessment – regulated assessments on your computer

Remote online invigilation – at home when convenient with the learner

In this webinar we’ll explain which of our security qualifications can be delivered remotely under the pilot, plus, we’ll demonstrate how to:

• let learners learn AND qualify from home or anywhere in the country

• enable home and work-based test to be undertaken using a remote invigilator

• conduct tests under normal exam conditions set out by Ofqual

All the information in this webinar was correct at time of broadcast (3 April 2020).

For more information on our webinars, go to

Remote Invigilation for End Point Assessment Webinar

This webinar covers how remote invigilation works for end-point assessment.

Our distance test conditions enable everyone to adhere to government advice by sitting isolated examinations at home or in the workplace.

This webinar explains how you can:

enable home and work-based tests to be undertaken with a remote invigilator

conduct tests under Highfield’s normal exam conditions

access support from our employer engagement managers who will support you through the entire process

The information in this webinar was correct at the time of broadcast (3 April 2020).

For more on our webinars, go to