Highfield statement: We’re still here to help you

Further to the Prime Minister’s statement to the nation on 23 March 2020, we’ve had a number of enquiries asking if we are still open for business. 

The good news is that we are, though of course we are observing the relevant guidance on social distancing and we are adapting to home working, many of us whilst home schooling.  

We now have telephone lines set up at home and teams in place to support our customers. It won’t be as ‘slick’ as usual, and we may sometimes need to ask relevant departments to ring you back, but rest assured, we will get back to you. 

If you require anything please do not hesitate to ring through, however, you can also send an email to info@highfield.co.uk and we will ensure that the message is answered by the relevant team. 

We are determined to make it as ‘business as usual’ as we possibly can, and we are still answering every call and every email as quickly as possible. To that end you can still contact us on the normal details.  
We are very aware that ‘faceto-face’ training is not possible at the moment, so to support our centres we have launched a new initiative called ‘Qualify at Home’. We hope our new 3step process can help keep your business on the front foot during the COVID-19 crisis, and turn home working into home learning and qualifying.  

Qualify at Home brings together remote invigilation, e-assessment and e-learning (or ekits). That means you can now offer customers a solution, whether they’re working from home or even in isolation. 

You can find out more here: https://www.highfieldqualifications.com/distance-learning  

You can also join one of our free webinars explaining more on Qualify at Home here: https://centres.highfieldqualifications.com/Events/Default.aspx  

 These are uncertain times, but we’re still here. Please feel free to get in touch with us to see how we can support your business through this difficult period.  

 Best wishes  

 Richard, Jason and Chris 

Free webinars to help your business keep going

Next week we’ll be hosting free webinars every day to explain more on ‘Qualify from Home’, which allows you to offer candidates and clients, even those in isolation, remote e-learning, assessment and invigilation.

‘Qualify at Home’ allows you to turn home working into home learning and qualifying!

Our digital portfolio will help you to keep your business on the front foot during the COVID-19 crisis.

Offer your candidates and clients, even those in isolation, an alternative with our complete 3 step ‘Qualify at Home’ suite. 

For more info on ‘Qualify at Home’, go to https://www.highfieldqualifications.com/distance-learning

‘Qualify at Home’ from Highfield

Turn home working into home learning and qualifying!

Our digital portfolio can help keep your business on the front foot during the COVID-19 crisis. Offer your candidates and clients, even those in isolation, an alternative with our complete 3 step ‘Qualify at Home’ suite. 

The 3 step ‘Qualify at Home’ suite 

  • E-learning – award winning, instantly available, accessible anywhere.
  • E-assessment – regulated assessments on your computer.
  • Remote online invigilation – at home when convenient with the learner.

Features benefits

  • Let learners learn AND qualify from home or anywhere in the country.
  • Enable home and work-based test to be undertaken without an invigilator present.
  • Test conducted under normal exam conditions set out by Ofqual.

What you’ll need

  • Isolated area
  • Laptop or PC
  • Smartphone 
  • Webcam 

Setting up is easy. The whole process takes just 5 minutes, with our expert staff on hand to support. 

Keep your learners and business on track. 

Call 01302 363277 or email info@highfield.co.uk for more information.

For more information, go to https://www.highfieldqualifications.com/distance-learning 

You can also check out the leaflet below. 


Further guidance on the safe use of manikins  

Further to the guidance we issued earlier this week (9 March 2020), we have additional information on the safe use of manikins amidst the concerns around the COVID-19 virus.  

The First Aid Quality Partnership have liaised with the Health and Safety Executive (HSE), NHS England Microbiologists and Resuscitation Council (UK) regarding the matter and issued the following guidelines. 

With manikin hygiene procedures in place, the biggest risk in a classroom environment is handtosurface/surfacetohand contamination. 

The correct manikin hygiene procedures you should implement are:  

  •  ensure manikins have one-way valves – these and the lungs should be replaced after each session. 
  • use sanitiser/alcohol wipes between each learner and allow this to dry naturally. Use this not only on the mouth, but wherever hands have been placed, including the chest, nose and forehead. 
  • enforce strict classroom hygiene and exclude anyone exhibiting signs of a respiratory illness.  

NHS England consultant microbiologist advice is that the above is sufficient. However, if you want double protection, you should also issue learners with an individual CPR face-shield.  

If this is re-used by the learner, ensure it is used the same way around each time. Issuing a face shield is also likely to give significant reassurance to learners. 

Further guidance is available here.
You can also find further guidance from the Resuscitation Council UK website here:  


 Giving CPR in a real-world environment  

Advice for those who may need to give CPR in real-life situations has also been published.  
The Resuscitation Council UK recommend that if you are concerned about contracting the virus, not to put your ear down to the mouth to check for breathing, but instead to look for signs of breathing/life.  
If concerned, give compressions only as this is much better than no CPR at all.  
It should be remembered that in the case of paediatric arrest or where there is a delayed ambulance response, not giving rescue breaths could significantly reduce chances of survival, compared to the (at present) unlikely risk of contracting COVID-19, which may only result mild symptoms if you are healthy.  

Further guidance can be found here: https://www.resus.org.uk/media/statements/resuscitation-council-uk-statements-on-covid-19-coronavirus-cpr-and-resuscitation/covid-community/ 
We will bring you further updates and guidance as we receive it.  
In the meantime, trainers should make themselves aware of the government guidance and ensure that they adhere to it by visiting: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public. 

You can also visit our webpage which provides general guidance on coronavirus: https://www.highfieldelearning.com/guidance/coronavirus-covid19 


Handwashing guidance for Coronavirus (COVID-19)

We’ve published handwashing guidance on Coronavirus (COVID-19), along with a free, downloadable poster for your workplace, office or staffroom.

You’ll find tips on prevention, what to watch out for, as well as short videos on handwashing and hand sanitising.

Free A4 poster for your workplace

We’ve created a FREE A4 poster for workplaces, offices, staff rooms and canteens that explains how to prevent the spread of Coronavirus. 

Coronavirus handwashing poster

Get your poster

What is COVID-19?

COVID-19 is a newly identified illness caused by a virus called coronavirus. It can affect your airways and lungs. Coronaviruses are a family of viruses that cause mild diseases such as the common cold  or more severe diseases such as Severe Acute Respiratory Syndrome (SARS). People who are infected can go on to develop problems with breathing and Pneumonia.

Symptoms of Coronavirus

Most patients have mild symptoms with some developing more severe symptoms.

You should look out for: 

How is Coronavirus spread?

Coronavirus (COVID-19) infection is spread in a similar way to the common cold, i.e. through close contact with someone with coronavirus via coughs and sneezes or through hand contact. A person could be infected by touching contaminated surfaces if they have not washed their hands.

Currently, it is thought that is spread through human to human transmission and early indications suggest that it may be spread through the direct or indirect contact with infected respiratory body fluids.

There is no evidence that humans can be infected with coronavirus by animals but it is always good practice to wash your hands after contact with animals.

How can Coronavirus be prevented?

Handwashing and hand sanitising guidance videos

Some face masks can be effective and will be worn by health workers in hospital and clinical settings. People who are infected may be advised to wear a face mask, however, it should be the correct type of mask as advised.

Ill-fitting face masks will be of little value as they will not effectively filter the virus.

If you think you have been in close contact with someone infected, or has of the symptoms listed call 111 or use the online 111 coronavirus service and follow the advice given.

And remember, there’s more comprehensive guidance and resources on our dedicated Coronavirus page.


Coronavirus – guidance on safe use of manikins

We’ve created some guidance for first-aid centres on the safe use of manikins on courses.

We’ve had quite a few queries, particularly around the safe use of manikins as their use involves physical contact.

It’s understandable as to why people may be concerned, so to help you reassure learners, we’ve issued some sensible, authoritative and easy-to-follow guidance that avoids the hyperbole and sticks to the facts.


We’ve also published further guidance for centres who specifically carry out first-aid training.

It’s imperative that all trainers adhere to the strict manikin hygiene guidelines, which include:

  • sterilise manikin faces at the end of each course or day of use
  • use manikin face wipes after each learner demonstration
  • place extra emphasis on cleaning the mouth area, nose, forehead and chest of the manikin
  • provide a disposable face shield for each learner (though you’ll still need to use the wipes!)
  • change replacement airways and lungs for each resuscitation manikin at the end of each course

For Laerdal Baby Anne and Laerdal MiniAnne manikins, issue learners with their own baby manikin lung, which should be swapped between uses.

We will bring you further updates and guidance as we receive it.

In the meantime, trainers should make themselves aware of the government guidance and ensure that they adhere to it https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.

Allergen management – are you sure you’ve got it right?

It’s a topic on the lips of everyone in the food industry – allergen management.

Dr Lisa Ackerley, otherwise known as the ‘Hygiene Doctor’, will deliver her presentation ‘Allergen management – are you sure you’ve got it right?’ at the Highfield Conference on 9 June at The National Motorcycle Museum in Birmingham. 

‘I am delighted to be presenting at this prestigious conference on a topic about which I feel so passionate. Allergen management is within every businesses’ grasp and I will show how to tackle the challenges, avoid the pitfalls and will demonstrate that creating a safe environment for allergic guests can be simple, practical and achievable.’ – Dr Lisa Ackerley.

Dr Lisa Ackerley has been a Chartered Environmental Health Practitioner for over 30 years and her work has taken her on some very interesting journeys. Ever since studying towards her PhD, Lisa has been passionate about making a difference to public health by ensuring hygiene issues are easy to understand – whether you are a consumer or a food business operator. 

As the ‘Hygiene Doctor’ she provides advice to consumers on home hygiene via her blog www.thehygienedoctor.co.uk, with more focus on helping food businesses through channels of the Public Health Company, as well as the Kitchen Conversation LinkedIn group, RIAMS Communities platform and YouTube channel where she and fellow Chartered EHP, Sterling Crew discuss food safety issues and engage with the wider food professional community.

Dr Lisa Ackerley is a strategic adviser in the commercial food safety arena, working as an expert witness in food law cases and carrying out forensic audits on food safety and allergen management for major food businesses. She is regularly called upon to comment on public health issues in the media and has appeared on prime-time consumer shows such as Watchdog, Rogue Restaurants and Holiday Hit Squad in addition to many radio shows and TV news programmes. She is Visiting Professor of Environmental Health at the University of Salford and Professorial Fellow of the Royal Society for Public Health. Dr Lisa is a trustee and deputy chair of the IFH which is a great source of scientific information on home hygiene, and a food safety adviser to UKHospitality and is a trustee and chair of the Food SIG at the RSPH.

Using her experience from forensic auditing and benchmarking, Lisa will explore the challenges for allergen management faced by hospitality businesses and discusses best practices and simple, practical steps that can be taken to ensure customer safety.  She will also share some allergen ‘Room 101’ howlers to avoid with conference attendees.

 To see the full agenda of speakers and topics to be discussed, or to book your early-bird ticket before 31 March, go to highfieldconference.com

Updates from the Apprenticeship Service

The Apprenticeship Service regularly publishes a number of webinars and videos updates to help you understand more about apprenticeships and assessment.

For more on their webinars, go to www.gotostage.com/channel/apprenticeshipservicewebinars

Or to view to the support videos on their YouTube channel, go to https://m.youtube.com/playlist?list=PLMNvQX_aIOux3SdHgg3Iw8D8dPrVHbMY7

Events and webinars for EPA

Don’t forget to regularly check our events page for more information on upcoming events and webinars: https://centres.highfieldqualifications.com/Events/Default.aspx

And if you have missed one of our webinars, you can always find them on our YouTube channels, along with other useful videos:

EPA: Process and Practice: https://www.youtube.com/watch?v=BiuQ0YNt-nw

Using the Highfield EPA Dashboard: https://www.youtube.com/watch?v=fCXM9SMtUac

ESFA updates guidance on gateway and resits

The government has updated its guidance on the roles and responsibilities for apprenticeship gateway and resits for end-point assessment (EPA).

The guidance is relevant to employers, training providers, EPAOs and apprentices, and covers EPA, gateway, minimum requirements, resits and retakes, and costs.

To view the guidance, go to https://www.gov.uk/guidance/apprenticeship-gateway-and-resits-for-end-point-assessment-epa