Further updates to our hospitality qualifications


Following the release of the updated Highfield Level 2 Award in Food Safety for Catering (RQF) (603/4937/2) in the middle of last year, we’ve updated some of our hospitality qualifications to include the latest version of the food safety unit.

The new qualifications were launched on 1 December 2019, and are:

  • Highfield Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service) (RQF) (603/5221/8)
  • Highfield Level 2 Certificate in Hospitality and Catering Principles (Food Service) (RQF) (603/5222/X)
  • Highfield Level 2 Certificate in Hospitality and Catering Principles (Food Production and Cooking) (RQF) (603/5224/3)

As a result of the new qualifications being launched, the following qualifications were withdrawn on 30 November 2019:

  • Highfield Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service) (RQF) (600/8002/4)
  • Highfield Level 2 Certificate in Hospitality and Catering Principles (Food Service) (RQF) (600/7801/7) 
  • Highfield Level 2 Certificate in Hospitality and Catering Principles (Food Production and Cooking) (RQF) (600/7802/9)

For learners registered before 30 November 2019, the last date for certification for these qualifications will be 30 November 2021.

If you have any questions about any of the above, please contact your account manager who will be more than happy to help or visit the members’ area of the Highfield Qualifications website, where you will be able to access a more detailed update.  


Free Functional Skills English webinars for February

Highfield is hosting two free webinars this February covering Functional Skills English at Level 1 and Level 2.

The two webinars take place on 6 February 2020, with both the Level 1 and Level 2 webinars covering:

  • question types and staggered answers
  • comparisons as a teaching tool
  • conveyance of information, ideas and opinions (IIO) as a teaching tool
  • the differences between features and devices
  • effective use of organisational markers

There will also be an opportunity to ask questions at the end of each webinar.

Each webinar will last approximately one hour. For more information, go to: https://centres.highfieldqualifications.com/Events/Default.aspx

Update to our level 1 construction qualification

Just before Christmas, we made an important change to our Highfield Level 1 Award in Health and Safety within a Construction Environment (RQF), making it a multiple-choice examination.

The new exams were made available on 16 December and are available for any course booked now, although centres can still submit the existing workbooks until 16 March 2020.

The qualification content has not changed, however, so existing delivery resources are not affected by the change. Likewise, tutor requirements remain unchanged.

For further details on the changes, go to the members’ section of the Highfield Qualifications website or contact your account manager.

Is your customer service mundane and mediocre?

A recent report by the Institute of Customer Service (https://inews.co.uk/news/consumer/customer-service-uk-rated-shops-restaurants-utility-providers-1373093) showed that, according to consumers, the quality of customer service in the UK had declined over the last two and a half years, with the report stating that it was ‘mundane, mediocre and doesn’t deliver’.

But that doesn’t have to the case. We’re proud of our consistently high levels of customer satisfaction, with over 95 percent of you rating us as excellent or very good for customer service.

So how do we achieve that? We train our staff with our own materials.

We have three level 1 qualifications (an award, a certificate and a diploma), designed to give employers and training providers maximum flexibility in providing an introduction to customer service skills, as well as supporting learners in their preparation for a role within a workplace.


We also offer a range of supporting resources to support trainers and learners. From training presentations to the Customer Service Handbook and Highfield-Kits to support apprentices, we have resources for all levels.   


And our online customer service course is perfect for learners that prefer to work at their own pace or trainers who want to offer a flexible delivery model. It covers the syllabus of the Highfield Level 2 Award in Customer Service and can be used to teach the knowledge element of the qualification or as standalone training.


So, don’t be mundane and mediocre – stand out from the crowd. Get in touch today to find out how we can help you help your customers.

Free one-hour webinars for Highfield-approved centres

We’re holding four, FREE, one-hour webinars to support new and existing Highfield-approved centre staff with the administrative tasks presented to them as one of our centres. See details of the webinars below:

Tuesday 11 February 2020
Admin Support webinar 1 – The role of the invigilator

Tuesday 11 February 2020
Admin Support webinar 2 – RQF and regulatory requirements

Wednesday 12 February 2020
Admin Support webinar 3 – Effective quality assurance

Wednesday 12 February 2020
Admin Support webinar 4 – Interactive demo of the Highfield members’ area

For more info, go to https://centres.highfieldqualifications.com/Ev…/Default.aspx

Are you up to date with the recent changes to functional skills?

Well not to fear, as we’ve held several webinars on the reformed functional skills that were launched on 1 September 2019.

The new qualifications are: 

You can find out more about the new qualifications by following the links above, however, if you’re looking for more in-depth information, we have made three recent webinars available, covering English and Maths amplification and explanations of the support we offer. 

Functional Skills Support – The Highfield Approach

Functional Skills Support – English Amplifications (Reading and Writing Levels 1 and 2) 

Functional Skills Support – Maths Amplifications (Maths Levels 1 and 2) 

We’re confident that these webinars will help you with what you need to know about the changes to functional skills. But if you’ve still got questions, get in touch. We’re always happy to help.

Upcoming changes to security qualifications

Many of you in the security sector will already be well aware of proposed changes to security qualifications from 1 April 2020, particularly around first-aid requirements.

While some details are still being finalised, the Security Industry Authority (SIA) will require new SIA licence applicants to complete an emergency first aid at work qualification.

Highfield is currently updating its security qualifications to take account of the changes, and we fully anticipate having them ready for delivery from 1 April 2020.

Likewise, we are updating a number of our related publications. These are:

  • Highfield Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry
  • Highfield Level 2 Award for Door Supervisors in the Private Security Industry
  • Highfield Level 2 Award for Security Officers in the Private Security Industry
  • Highfield Level 3 Award for Physical Intervention Trainers in the Private Security Industry

Again, these will be available from 1 April 2020. However, both our upskilling resources and slide presentation for door supervisors will be withdrawn, as these will no longer be required.

We recently held a webinar explaining the expected changes to administrative tasks for centres delivering the updated qualifications.



Counterterrorism e-learning hits the news

You may have noticed the Action Counters Terrorism (ACT) Awareness e-learning in the news just before Christmas last year. The free programme, which was developed by Highfield on behalf of NaCTSO and Marks and Spencer, was opened up to the wider public, with Counter Terrorism Policing calling on the British public to become ‘CT Citizens’ in order to spot suspicious behaviour and understand what do in the event of a major incident.

The call, from Deputy Assistant Commissioner Lucy D’Orsi, Senior National Coordinator for Protective Security, prompted scores of articles across the UK media and beyond, with lead items on BBC Breakfast and national newspapers, and coverage as far away as India, Russia and Canada.

Some journalists even took the e-learning themselves to see what the fuss was about (you can read more here: The Yorkshire Post, ‘I took counter-terrorism training and this is what I learnt’ https://www.yorkshirepost.co.uk/news/crime/i-took-counter-terrorism-training-and-this-is-what-i-learnt-1-10164064).

ACT Awareness e-learning is free for businesses and individuals. To sign up, go to: https://ct.highfieldelearning.com/

Christmas cheer for VICTA

Over December and the Christmas period, our magnificent team raised an incredible £1200 for our chosen charity, VICTA. Activities included a Christmas raffle, dress-down days and, of course, the most important event of the racing calendar – the Highfield Reindeer Dash!

This £1200 brings the total raised to date to nearly £80,000, which is a credit to everyone who has supported our fundraising efforts.

We’ve been supporting VICTA since 2013, helping them to provide equipment, services and events that help blind and visually impaired children and young people develop socially, emotionally and educationally, as well as offering their parents a vital network of support and information.

We’ll have further fundraising activities throughout 2020, with a Highfield team again taking on the London Marathon this spring.  

To find out more, go to https://uk.virginmoneygiving.com/Team/HighfieldRunners


Do you need support for the adult education budget?

Since the start of 2019, Highfield Qualifications has been supporting providers who are accessing devolved adult education budgets (AEB) across the UK.

We’ve seen providers moving their provision to Highfield due to our comprehensive qualification, resource and unit offer, coupled with unparalleled levels of customer service.

To support providers further, we have developed additional introduction qualifications to enhance our employability provision. We are working to offer solutions for learners looking to enter work in the health and social care, logistics, construction, retail, business administration and customer service sectors.

We’ve continued to map our qualifications and developed resources in line with the key priority areas where skills gaps have been identified by these combined authorities, updating our offer as additional regional skills plans are published.

What’s more, we offer everything from full qualifications to individual units eligible under various funding streams (including the AEB).

For more on the AEB, go to: https://www.highfieldqualifications.com/adult-education-budget