Highfield has launched three brand new customer service qualifications to provide more thorough coverage of the area.
The new qualifications are the result of a consultation with centres over the last few months into how we could further strengthen our approach to supporting the topic.
And it is expected the qualifications will help learners develop their knowledge and skills to get into work or update their existing abilities.
The three new qualifications are:
- Highfield Level 1 Award in Work-Related Studies for the Customer Service Sector (RQF)
- Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector (RQF)
- Highfield Level 1 Diploma in Work-Related Studies for the Customer Service Sector (RQF)
The qualifications are based on GLH, so to complete the award learners must achieve 45 GLH, the certificate 101 hours and the diploma 296.
All of the qualifications are assessed via a portfolio of evidence, however, if centres wish to develop their own workbooks to support the assessment, these will need to be approved by Highfield first.
For more information, contact us on 0845 2260350 / 01302 363277 or email us at firstname.lastname@example.org for more information.