Is your customer service mundane and mediocre?

A recent report by the Institute of Customer Service ( showed that, according to consumers, the quality of customer service in the UK had declined over the last two and a half years, with the report stating that it was ‘mundane, mediocre and doesn’t deliver’.

But that doesn’t have to the case. We’re proud of our consistently high levels of customer satisfaction, with over 95 percent of you rating us as excellent or very good for customer service.

So how do we achieve that? We train our staff with our own materials.

We have three level 1 qualifications (an award, a certificate and a diploma), designed to give employers and training providers maximum flexibility in providing an introduction to customer service skills, as well as supporting learners in their preparation for a role within a workplace.

We also offer a range of supporting resources to support trainers and learners. From training presentations to the Customer Service Handbook and Highfield-Kits to support apprentices, we have resources for all levels.

And our online customer service course is perfect for learners that prefer to work at their own pace or trainers who want to offer a flexible delivery model. It covers the syllabus of the Highfield Level 2 Award in Customer Service and can be used to teach the knowledge element of the qualification or as standalone training.

So, don’t be mundane and mediocre – stand out from the crowd. Get in touch today to find out how we can help you help your customers.

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