And so it was for Intelling Ltd as it made it a summer to remember with triple honours in the fifth annual Customer Service Training Awards this July, competing against some of the biggest names in the business such as Barclays, Capita and EE.
The Manchester-based marketing and contact centre business, which is also a HABC Approved Centre, took gold in Customer Service Management and Leadership Training, a silver in Sales Through Service and – for the triple whammy – a bronze in the Hearts and Minds (Employee Engagement) category.
Held every year, the awards are hosted by the Customer Service Training Network and are the first of their kind specifically developed for customer service trainers all over the world.
As a relatively new business we were initially happy to be nominated as finalist, especially when you look at some of the other competitors such as major international corporations and banks. And yet through our determination and drive as a business and management team, we were able to take home three awards, which is an incredible achievement for everyone here.
These awards will assist and develop our momentum further in our fields of expertise, and create demand for our brands nationally, which itself will in turn help all of our existing and future clients. We’re also looking to develop our relationship with HABC even further and have a number of exciting new developments lined up’.