We’d like to say a massive thank-you to everyone who took part in our customer service survey earlier this year, and that we appreciate the feedback from everyone.
But most of all, we’re delighted to report that the vast majority of our customers are happy with our level of service and would recommend Highfield to others.
So we’ll keep on doing what we’re doing, and we’ll keep on listening and responding to our customers.
Of course, there was constructive feedback from some our customers, and we have already begun to address those issues. For instance, we have already reduced the amount of paper we send out, reducing waste and helping the environment.
And we’ve already held a couple of focus groups with customers to follow up on some of the points made in the feedback, with a number of really good recommendations to be implemented over the coming months.
But after all that, it’s fantastic that over 95 percent of you rate our customer service as excellent or very good. Although that still means we have some work to do on that final 4 percent or so!
Finally, if there’s something you think we can do better, you don’t need to wait for the customer service survey. We’re always happy to hear from our loyal customers and appreciate any feedback on how we’re doing. Likewise, we are open to suggestions on how we can improve our offer to you.
As we say, we’ll never stop listening and responding, so please do contact your account manager if there’s anything you want to share with us.
And to find out how we train our own staff in customer service, go to https://www.highfieldqualifications.com/qualifications/customer-service