All the latest new resources coming soon!

We’re working on a range of products to support our qualifications and add to our already extensive suite of industry-leading range of resources.

Coming soon over the next few months, we’ll be launching presentations to support the following qualifications:

  • Level 3 HACCP manufacturing
  • Level 3 HACCP catering
  • Level 3 Auditing and inspection catering
  • Level 3 Auditing and inspection manufacturing

We’ll be sure to let you know when they become available, so watch this space! Or speak to your account manager.

And don’t forget you can check out all our latest resources on the Highfield Products website.

Understanding Conflict Management 2nd Edition – reprint now available

Conflict in the workplace is bad for business. It is destructive and detrimental to all stakeholders. It can lead to disengaged employees, unhappy customers and reputational damage. But unfortunately, from time to time, conflict situations can arise.

Highfield’s Understanding Conflict Management 2nd Edition outlines the knowledge and skills to reduce the risk of abusive and threatening behaviour occurring within the workplace. And now we’ve published a reprint of this popular resource.

It outlines the steps that can be taken to assess and reduce risk in conflict situations and how to de-escalate conflict in emotive situations.

Content has been written to mirror the Level 2 Award in Conflict Management, meaning the book can be used to support directly support conflict management training programmes that help learners develop their skills and confidence when dealing with conflict.

To find out more, click here

 

Highfield Products – 5 top tips for effective training delivery

 

effective training delivery5 top tips for effective training delivery

At Highfield we’ve been helping tutors and trainers to maximise their classroom sessions for four decades. Initially we focused on food safety training, utilising our chairman Richard Sprenger’s extensive knowledge of the subject to provide leading resources for enforcement officers, food safety trainers and, of course, learners.

Over time our range of training materials has evolved, as has the range of subjects we cover. We now offer books, training presentations, revision cards, DVDs and e-learning in subjects as diverse as food safety, health and safety, security, first aid and customer service.

Yet, despite this growth, at the heart of our product development has always been this question:  ‘What do our customers want?’ We pride ourselves on providing products that answer this question, giving exactly what the trainer and learner wants and needs from a specific resource.

A key tool that we find trainers and learners both engage with is a well-designed training presentation. An effectively designed training presentation should provide the content to engage, educate and inspire, as well as save the tutor time by covering all the required learning outcomes. But, of course, a presentation is only a single piece of the training mix.  

So, without further ado, here are our top tips for getting the most from your classroom session.

1)      The five P’s

Proper preparation prevents poor performance! It’s an old adage but it’s true. Before you deliver any training always take the time to prepare. Know your subject and take the time to ensure the information within your presentation is accurate and relevant to the learners you are teaching.

2)      Be credible

Linked to the proper preparation, ensure that the information you provide is up to date, is based on the latest technical information available, reflects the latest legislation and accounts for industry best practice.

If you’re delivering training using a Highfield training presentation, check that the edition you’re using is up to date. We review our presentations regularly and share product update documents, which detail any changes, on our website.

We design our presentations in PowerPoint to allow our trainers to edit and adapt them to suit their preferred style. Adding relevant and up-to-date news articles and video footage can be the difference between a good training session and a great one!

3)      Motivate and inspire

Know your audience! It’s important that you understand your class and the type of learner that you’re dealing with. What is the background of the class? What industry do they work in? What do they care about?

Once you can answer these simple questions it should allow you to keep a class engaged and inspired. Keep the content relevant, skim over information that isn’t relevant or adapt it to suit the group you’re teaching. Use the correct level of language – can everyone in the group speak English?

Will learners go back to the workplace and implement what you have taught? Ensure information sticks by making use of relevant interactive and group exercises. Allow your learners to share their experiences as well as listen to your anecdotes.  

4)      Time management

Practise, rehearse and practise again! Stay aware of the time so that you don’t need to rush through your training. Don’t linger on the same topic for too long or allow too many distractions, try to control the number of questions a group can ask.

Keep introductions short – especially for large groups – and have a plan for late arrivals or equipment malfunctions. Can you convert group exercises to class questions, reduce the number of stories you tell, or provide homework?

If you are using a Highfield training presentation, make sure you study it before use. We often provide more exercises than you will need, so decide which ones are essential for your learners and which can be optional.

5)      Go the extra mile!

Nobody wants to endure death by PowerPoint! You’re not narrating an audiobook – you’ve got a live audience. Vary your training and don’t rely solely on the training presentation for your content. Tell relevant and interesting stories that share your experience, involve the class and ask them to share their own stories. Make your session memorable. If your session is memorable, the information you share is more likely be retained. Remember to make use of your speaker/presenter notes, and interactivity. Recap the learning regularly, and make use of formative assessment, such as Highfield ABCD cards at the end of each module. Ensure your learners understand what they have been taught so that there are no nasty surprises by the time they sit their assessment.

Highfield offers training presentations in a wide range of subjects including first aid, food safety and HACCP, health and safety, fire safety, allergens, security and more.

If you think our professionally designed, time-saving training presentations might help your training delivery, take a look at our range of training presentations on www.highfieldproducts.com or call 0845 226 0350/01302 363277.

Updates to products due to the GDPR

Since the introduction of the General Data Protection Regulation (GDPR), we’ve been working hard to update all of our products to reflect the new law.

We’ve already let our approved-training centres know about the work we are doing through a video, which you can view here

As you can imagine, with hundreds of products available, there’s a lot of content to go through, but we’re delighted to say we’ve now updated our full range of Apprentikits and ekits.

We’ve also updated our full suite of security training presentations to reflect the updates and impact of the GDPR.

We’re expecting further updates over the coming months so watch this space.

What you need to know about our products, qualifications and GDPR

As you are probably aware, the GDPR – or the General Data Protection Regulation – came into effect in May and has changed the way all businesses keep data.

But it also has an impact on the content of our qualifications and products, and in some cases how those qualifications and products should be used.

We’ve produced a short video (less than two minutes) to let you know what we’re doing to make sure ALL of our products and qualifications are compliant with the GDPR.

In the meantime, if you are a Highfield centre and have a specific question, please contact your account manager who will be happy to help.

Or contact us on 0845 2260350 / 01302 363277 or info@highfield.co.uk

Coming soon – Apprenticeship Standard (Level 2) Healthcare Support Worker kit

Apprenticeship Standard Updateapprenticeship standardA new Apprent-kit to help learners undertaking the new level 2 apprenticeship standard for healthcare support worker is being launched by Highfield Products

Developed to support learners through a number of different delivery models – whether that’s direct delivery, distance learning or blended learning – the Apprenticeship Standard (Level 2) Healthcare Support Worker comes complete with everything needed to help learners, employers and tutors throughout the apprenticeship journey. 

The comprehensive kit includes a welcome booklet that provides guidance on the new apprenticeship standards, thorough coverage of the required knowledge, skills and behaviours (KSBs), plus a wide range of sector-based activities to enhance learners’ understanding and achievement. 

Also included is an authoritative guide that aims to demystify end-point assessment, plus a textbook and workbook for each of the mandatory knowledge and skills modules, as well as for the required behaviours. 

And to provide added flexibility and adaptability, the kit is available in an A4 ring binder or electronically as an e-kit delivered direct to your inbox. 

The Apprenticeship Standard (Level 2) Healthcare Support Worker is available for pre-order now. Just contact Highfield on either 0845 226 0350/01302 363277 or sales@highfield.co.uk.

For further information on how Highfield Assessment performs against its competitors, please visit here.

Apprenti-kit for Operations/Departmental Manager

A new Apprent-kit to help learners undertaking the new level 5 apprenticeship standard for operations/departmental manager has been launched by Highfield Products

Developed to support learners through a number of different delivery models – whether that’s direct delivery, distance learning or blended learning – the Apprenticeship Standard (Level 5) Operations/Departmental Manager Apprenti-kit comes complete with everything needed to help learners, employers and tutors throughout the apprenticeship journey. 

The comprehensive kit includes a welcome booklet that provides guidance on the new apprenticeship standards, thorough coverage of the required knowledge, skills and behaviours (KSBs), plus a wide range of sector-based activities to enhance learners’ understanding and achievement. 

Also included is an authoritative guide that aims to demystify end-point assessment, plus a textbook and workbook for each of the mandatory knowledge and skills modules, as well as for the required behaviours. 

And to provide added flexibility and adaptability, the kit is available in an A4 ring binder or electronically as an e-kit delivered direct to your inbox. 

The Apprenticeship Standard (Level 5) Operations/Departmental Manager Apprenti-kit costs £45.95 for the hard copy version, and £45.95 plus VAT for the e-kit version. 

For more information and to view a sample, click were. here.

To order your kit now, either call us on 0845 226 0350/01302 363277 or sales@highfield.co.uk.

 

 

Updates to the 3rd edition of Licensing Course Handbook

licensing course handbookHighfield has updated the 3rd edition of its popular Licensing Course Handbook for those undertaking the Award for Personal Licence Holders (APLH).

Written by sector expert Nicola Bayliss, the 3rd edition focuses on the key points necessary for prospective licence holders, such as:

  • The Licensing Act 2003
  • Personal licences
  • Premises licences
  • Protection of children
  • Powers and enforcement
  • Temporary event notices
  • Responsibility in alcohol retailing

If you do not already own a copy of the Licensing Course Handbook then click here

Apprenticeship and traineeship learning resources

Sourcing the best resources for your learners can be frustrating, which is why we have developed a range of materials specifically matched to the apprenticeships and traineeships we offer.

Our Apprenti-kits and Trainee-kits are innovative learner resources, designed to guide apprentices and trainees right through the entirety of their programme, from day one to graduation.

traineeship learning resourcesApprenti-kits cover the mandatory units of knowledge-based apprenticeship qualifications, and include everything that learners need such as textbooks, workbooks and guidance from subject matter experts. Available in nearly 20 subject areas, apprenti-kits are also available as e-kits, using Adobe editable software so that learners can complete them electronically.

Our Trainee-kits are designed to support the government’s new traineeship programme, which are aimed at unemployed young people aged 16 to 24. They are part of the wider apprenticeship family, and designed to give learners the work experience, skills and knowledge that employers need them to have in order to start contributing to their business.

trainee-kitEach Trainee-kit contains a welcome booklet, explaining how traineeships and their component parts work, a work preparation section outlining the work preparation qualifications available, a section allowing learners to reflect on their work experience, plus a textbook for the academic aspect of traineeships and workbooks containing questions and activities mapped to learning outcomes that can be used as evidence of learning. And just like our Apprenti-kits, they come in an e-kit format so they can be completed electronically.

For more information on apprenti-kits, click here

For more information on traineekits, click here

PRESS RELEASE: New learning materials for updated security qualifications

A new range of learning resources has been launched by Highfield.co.uk to help educators and learners with recently updated security qualifications.

The new qualifications were launched after a review into learning in the sector in 2014 by the Security Industry Authority (SIA) which affected licence-linked security units, and resulted in qualifications containing these being withdrawn and replaced with immediate effect on 1 January 2015.

The materials – which have been written by security experts Andy Walker and Gordon Tyerman (CCTV only) – support the updated Level 2 qualifications launched on 1 January 2015 by awarding organisations, including Highfield Awarding Body for Compliance (HABC), currently the largest provider of SIA licence-linked qualifications.

They include:

Working as a Door Supervisor Coursebook
Working as a Door Supervisor Presentation
Working as a Security Officer Coursebook
Working as a Security Officer Presentation
Working as a CCTV Operator Coursebook
Working as a CCTV Operator Presentation

Chris Sprenger, Highfield.co.uk Managing Director, said, ‘The new security qualifications have been updated to create a completely new suite of qualifications that meet the needs of learners and employers, and better reflect the requirements of those organisations operating in the sector.

The materials we have created are an absolutely vital resource in helping learners, educators and training providers move across to the new Level 2 security qualifications whilst ensuring they have all the necessary information and knowledge required for success.

In Andy Walker and Gordon Tyerman we have two of the most respected and authoritative experts in the field, and who have been able to explain concisely and coherently the changes and the wider content of the Level 2 qualifications’.

Each book comes in a 100-page plus, A4, firmback and gloss-finish format with full colour illustrations and photos. The presentations, which are available as a PC CD-ROM and can be viewed using Microsoft PowerPoint, complement the books and are ideal for group learning.

Prices start at £9.95 for each of the books and £175 for each of the presentations (exclusive of VAT and postage and packing) with discounts available for multiple orders.

To order, call Highfield.co.uk on 0845 2260350, email sales@highfield.co.uk or click here.

ENDS