New Qualification in Emergency Care for First Responders

We have listened to our customers and have responded! After a year of research and a further year of development, we are ready and proud to launch our new award in Emergency Care for First Responders.

This new pre-hospital care qualification is aimed at learners working in roles where their primary or secondary focus involves giving emergency medical care as the first responder on the scene of an accident or emergency.

It is ideal for those learners who need a wider level of knowledge than standard first aid at work qualifications. Learners may be in roles such as security operatives, close protection officers, event medical operatives, cabin crew and community first responders, among others.

In line with industry guidance, the qualification supports first responders for a period of 3 years, at which point learners will need to requalify.

What does the qualification cover?
The qualification covers topics such as assessing and responding to incidents, CPR for adults, children and infants, therapeutic oxygen therapy and catastrophic bleeding. It also covers assisting a casualty who is suffering from major injury or illness such as chest injuries, spinal injuries, heart attack and anaphylaxis.

How is this qualification delivered?
Courses leading to the qualification must take a minimum of 30 contact hours over at least 4 days. Requalification courses must take a minimum of 18 contact hours over 3 days. Blended learning is permitted as long as the specified requirements are abided by.

To effectively deliver and assess the qualification, centres must have various equipment and resources in place, which are listed in full within the qualification specification. In addition, centres must not exceed the ratio of 1 tutor or assessor to 8 learners.

How is this qualification assessed?
This qualification is assessed by the following two methods:

  1. Practical assessment – Learners must demonstrate practical skills in first aid and emergency care which is captured on a practical assessment matrix.
  2. Theory assessment – Learners must answer 55 multiple-choice questions which are internally marked by the assessor.

Highfield has produced clear and succinct assessment paperwork to support centres with the assessment and quality assurance process.

What are the registration fees?
The price of registration and certification per learner is £24.50

How can I start to deliver?
You can start to deliver these qualifications now. Please contact your account manager, and they can start the approval process for you.

Before delivering your course, please make sure you are familiar with the qualification specification, which outlines all learning outcomes, assessment criteria and centre requirements. The qualification specification can be found on our website here. 

Paediatric first aid certificate validity extension

Following the announcement from the Health and Safety Executive (HSE) that an extension to 30 September 2020 can be applied to First Aid at Work (FAW) and Emergency First Aid at Work (EFAW) certificates expiring on or after 16 March 2020, where first aiders cannot access requalification training due to coronavirus, the Department for Education has announced the validity of paediatric first aid certificates can also be extended to 30th September 2020.

This advice is now available in two places on These are in section 8.6 in the ‘Actions for early years and childcare providers during the coronavirus outbreak’ guidance, which can be found at

And in section 6.2 of the Early Years Foundation Stage disapplication guidance published 1 June, which can be found at–2.

The First Aid Awarding Organisation Forum (FAAOF) recently released a statement on the agreed guidelines for first aid delivery during the COVID-19 pandemic. In response, Highfield has written a guidance document for centres who wish to run first aid courses when it is safe to do so.

More information about what our COVID-19 guidance document includes and where it can be found was covered in our recent blog: Providing safe and socially distanced first aid training during COVID-19

If you are a Highfield centre delivering first aid courses and have questions regarding first aid certificate validity extensions, please contact your account manager.

For anything else, you can contact the team on 01302 363277 or

Providing safe and socially distanced first aid training during COVID-19

Discussions have recently taken place between the First Aid Quality Partnership (FAQP), which includes the First Aid Awarding Organisation Forum (FAAOF), the Health and Safety Executive (HSE) and the wider first aid sector to agree on guidelines for first aid delivery during the COVID-19 pandemic.

The full statement is available to view at the FAAOF website:

In response to this, Highfield has written a guidance document outlining the principles for centres who wish to run first aid courses when it is safe to do so. The document can be found under the downloads section of every first aid qualification on our website as COVID-19 guidance.

It contains guidance on hygiene and infection prevention and control practices that those delivering first aid training need to have in place and assessment adjustments that can be put in place to allow for social distancing during the COVID-19 pandemic.

We have also provided links to the following videos which you can show your learners to assist with handwashing or sanitising on arrival at a training session:

Hand sanitising:

The HSE has also released guidance covering requirements for workplace first aiders in non-healthcare settings during the COVID-19 outbreak, as well as first aid cover and qualifications at this time. This is available at

To further help you safely deliver first aid during COVID-19, we have developed a free downloadable presentation accessible here:

If you are a Highfield centre delivering first aid courses and have questions regarding the COVID-19 guidance, please contact your account manager.

For anything else, you can contact the team on 01302 363277 or

Further guidance on the safe use of manikins  

Further to the guidance we issued earlier this week (9 March 2020), we have additional information on the safe use of manikins amidst the concerns around the COVID-19 virus.  

The First Aid Quality Partnership have liaised with the Health and Safety Executive (HSE), NHS England Microbiologists and Resuscitation Council (UK) regarding the matter and issued the following guidelines. 

With manikin hygiene procedures in place, the biggest risk in a classroom environment is handtosurface/surfacetohand contamination. 

The correct manikin hygiene procedures you should implement are:  

  •  ensure manikins have one-way valves – these and the lungs should be replaced after each session. 
  • use sanitiser/alcohol wipes between each learner and allow this to dry naturally. Use this not only on the mouth, but wherever hands have been placed, including the chest, nose and forehead. 
  • enforce strict classroom hygiene and exclude anyone exhibiting signs of a respiratory illness.  

NHS England consultant microbiologist advice is that the above is sufficient. However, if you want double protection, you should also issue learners with an individual CPR face-shield.  

If this is re-used by the learner, ensure it is used the same way around each time. Issuing a face shield is also likely to give significant reassurance to learners. 

Further guidance is available here.
You can also find further guidance from the Resuscitation Council UK website here: 

 Giving CPR in a real-world environment  

Advice for those who may need to give CPR in real-life situations has also been published.  
The Resuscitation Council UK recommend that if you are concerned about contracting the virus, not to put your ear down to the mouth to check for breathing, but instead to look for signs of breathing/life.  
If concerned, give compressions only as this is much better than no CPR at all.  
It should be remembered that in the case of paediatric arrest or where there is a delayed ambulance response, not giving rescue breaths could significantly reduce chances of survival, compared to the (at present) unlikely risk of contracting COVID-19, which may only result mild symptoms if you are healthy.  

Further guidance can be found here: 
We will bring you further updates and guidance as we receive it.  
In the meantime, trainers should make themselves aware of the government guidance and ensure that they adhere to it by visiting: 

You can also visit our webpage which provides general guidance on coronavirus: 


Coronavirus – guidance on safe use of manikins

We’ve created some guidance for first-aid centres on the safe use of manikins on courses.

We’ve had quite a few queries, particularly around the safe use of manikins as their use involves physical contact.

It’s understandable as to why people may be concerned, so to help you reassure learners, we’ve issued some sensible, authoritative and easy-to-follow guidance that avoids the hyperbole and sticks to the facts. 

We’ve also published further guidance for centres who specifically carry out first-aid training.

It’s imperative that all trainers adhere to the strict manikin hygiene guidelines, which include:

  • sterilise manikin faces at the end of each course or day of use
  • use manikin face wipes after each learner demonstration
  • place extra emphasis on cleaning the mouth area, nose, forehead and chest of the manikin
  • provide a disposable face shield for each learner (though you’ll still need to use the wipes!)
  • change replacement airways and lungs for each resuscitation manikin at the end of each course

For Laerdal Baby Anne and Laerdal MiniAnne manikins, issue learners with their own baby manikin lung, which should be swapped between uses.

We will bring you further updates and guidance as we receive it.

In the meantime, trainers should make themselves aware of the government guidance and ensure that they adhere to it

New Highfield paediatric first-aid qualifications

Highfield Qualifications has launched two new paediatric qualifications to take account of changes and updates to best practice.

The new qualifications, which were launched 1 February 2019, are the Highfield Level 3 Award in Paediatric First Aid (RQF) 603/3846/5 and the Highfield Level 3 Award in Emergency Paediatric First Aid (RQF) 603/3847/7.

Important changes to the Highfield Level 3 Emergency Paediatric First Aid (RQF) qualification include the removal of criteria specifically covering PPE, first-aid kits and the completion of accident or incident reports.

Changes to the Highfield Level 3 Paediatric First Aid (RQF) qualification include the removal of the same criteria, but with the addition of using a training device autoinjector.

Please note, the new qualifications have different registrations, qualification specifications and assessment paperwork. Centres must ensure they are purchasing or requesting the correct registrations and using the correct corresponding paperwork when delivering the new qualifications.

Any registrations held for the qualifications due to expire can be exchanged for new qualification registrations by your account manager. 

For more information, contact us on 0845 2260350 / 01302 363277 or email us at for more information.

Highfield Products – 5 top tips for effective training delivery


effective training delivery5 top tips for effective training delivery

At Highfield we’ve been helping tutors and trainers to maximise their classroom sessions for four decades. Initially we focused on food safety training, utilising our chairman Richard Sprenger’s extensive knowledge of the subject to provide leading resources for enforcement officers, food safety trainers and, of course, learners.

Over time our range of training materials has evolved, as has the range of subjects we cover. We now offer books, training presentations, revision cards, DVDs and e-learning in subjects as diverse as food safety, health and safety, security, first aid and customer service.

Yet, despite this growth, at the heart of our product development has always been this question:  ‘What do our customers want?’ We pride ourselves on providing products that answer this question, giving exactly what the trainer and learner wants and needs from a specific resource.

A key tool that we find trainers and learners both engage with is a well-designed training presentation. An effectively designed training presentation should provide the content to engage, educate and inspire, as well as save the tutor time by covering all the required learning outcomes. But, of course, a presentation is only a single piece of the training mix.  

So, without further ado, here are our top tips for getting the most from your classroom session.

1)      The five P’s

Proper preparation prevents poor performance! It’s an old adage but it’s true. Before you deliver any training always take the time to prepare. Know your subject and take the time to ensure the information within your presentation is accurate and relevant to the learners you are teaching.

2)      Be credible

Linked to the proper preparation, ensure that the information you provide is up to date, is based on the latest technical information available, reflects the latest legislation and accounts for industry best practice.

If you’re delivering training using a Highfield training presentation, check that the edition you’re using is up to date. We review our presentations regularly and share product update documents, which detail any changes, on our website.

We design our presentations in PowerPoint to allow our trainers to edit and adapt them to suit their preferred style. Adding relevant and up-to-date news articles and video footage can be the difference between a good training session and a great one!

3)      Motivate and inspire

Know your audience! It’s important that you understand your class and the type of learner that you’re dealing with. What is the background of the class? What industry do they work in? What do they care about?

Once you can answer these simple questions it should allow you to keep a class engaged and inspired. Keep the content relevant, skim over information that isn’t relevant or adapt it to suit the group you’re teaching. Use the correct level of language – can everyone in the group speak English?

Will learners go back to the workplace and implement what you have taught? Ensure information sticks by making use of relevant interactive and group exercises. Allow your learners to share their experiences as well as listen to your anecdotes.  

4)      Time management

Practise, rehearse and practise again! Stay aware of the time so that you don’t need to rush through your training. Don’t linger on the same topic for too long or allow too many distractions, try to control the number of questions a group can ask.

Keep introductions short – especially for large groups – and have a plan for late arrivals or equipment malfunctions. Can you convert group exercises to class questions, reduce the number of stories you tell, or provide homework?

If you are using a Highfield training presentation, make sure you study it before use. We often provide more exercises than you will need, so decide which ones are essential for your learners and which can be optional.

5)      Go the extra mile!

Nobody wants to endure death by PowerPoint! You’re not narrating an audiobook – you’ve got a live audience. Vary your training and don’t rely solely on the training presentation for your content. Tell relevant and interesting stories that share your experience, involve the class and ask them to share their own stories. Make your session memorable. If your session is memorable, the information you share is more likely be retained. Remember to make use of your speaker/presenter notes, and interactivity. Recap the learning regularly, and make use of formative assessment, such as Highfield ABCD cards at the end of each module. Ensure your learners understand what they have been taught so that there are no nasty surprises by the time they sit their assessment.

Highfield offers training presentations in a wide range of subjects including first aid, food safety and HACCP, health and safety, fire safety, allergens, security and more.

If you think our professionally designed, time-saving training presentations might help your training delivery, take a look at our range of training presentations on or call 0845 226 0350/01302 363277.

EVENT: Highfield Regulated First-Aid Qualification Assessor and IQA Training

Highfield is hosting an event in Doncaster this autumn to clarify the requirements in relation to internal quality assurance and the assessment of the full suite of regulated first-aid qualifications.

Held on 13 November 2018 at our Academy House office in Doncaster, the workshop provides an overview of the assessment and IQA processes, and gives training providers already offering Highfield first-aid qualifications advice and guidance on best practice.

Although attendance at this CPD event does not provide a formal qualification in the areas of assessing or IQA, and can only be used in the context of first-aid qualifications, these first-aid events are unlike other CPD events as they offer more than just a certificate with points. The CPD certificate gained from this particular event also enables the holder to fulfil the role of an assessor and internal quality assurer for regulated first-aid qualifications and is formally recognised by the industry and awarding organisations alike.

The information delivered at the event is based on guidance issued by Skills for Health, The Resuscitation Council (UK) and the HSE, and acts as formal first-aid CPD training. This is different to previous first-aid orientation sessions that were designed simply to introduce current and prospective first-aid centres to Highfield paperwork.

Attendance at the event entitles delegates to 6 CPD points. You’ll also have the opportunity to ask our experts any questions you may have, as well as network with other professionals. Feedback from attendees and centres confirms that this is one of the most popular CPD events delivered by Highfield Qualifications.

Lunch and refreshments will be provided throughout the day.

Attendance costs £50 plus VAT for Highfield-approved training providers, and £80 plus VAT for others.

For more information, or to book your place, click here

Guidance on new first-aid qualifications

A new video to help employers and learning providers understand changes to first aid training has been launched by awarding organisation Highfield Qualifications.

The video, available on Vimeo, covers both of the main first-aid qualifications used in workplaces, First Aid at Work and Emergency First Aid at Work, and provides an overview of the main changes.

The updated qualifications, which came into effect on 1 October 2017, have been introduced to make them more streamlined and relevant to workplaces and employers, while still meeting Health and Safety Executive (HSE) and RC(UK) guidelines. 

Key amongst the changes is making Emergency First Aid at Work a Level 3 qualification to align with other first-aid qualifications, removing the need to complete an accident report form from both qualifications, and guidance and amplification on key first aid terms to provide standardisation amongst first-aiders. However, assessment of first-aid qualifications will still cover practical skills and theory.  

The qualifications have also been reviewed against the Regulated Qualifications Framework (RQF) so that they are recognised by government and meet the requirements for funding.

For more on first-aid qualifications from Highfield, go to  

2018 events calendar now live!

2018 events calendarWe know summer may have only just started, despite the best efforts of the British weather to suggest otherwise.  

And it’s still a massive 152 days until Christmas (sorry).  

But that’s not going to stop us from launching our events calendar for 2018!  

We’re already excited about the line up we’ve put together, with a whole host of events throughout the year covering first aid, fire safety, education and training and food safety.

And we’ve brought together some of the very best subject matter experts in their fields, who will be bringing you all the latest updates, guidance, information and training you need for your organisation. 

Nearly all our events come with CPD points and offer discounts to Highfield Centres, so there’s plenty of reason to get booking now. 

But don’t worry if you’re looking to have your training needs met a little bit sooner – there’s still 21 weeks of the year left (we’re counting) and numerous events between now and the end of the year, so plenty of opportunity to confirm your place.

If you want to take a sneak preview of what we’ve lined up for 2018, then just go to our events section and scroll through the dates. 

Or drop us a line at