Success for Action Counters Terrorism (ACT) e-learning

As well as being a pioneering resource to help businesses protect the public and colleagues across the country, our ACT Awareness e-learning – developed in partnership with NaCSTO and Marks & Spencer – has been top of the class when it comes to awards over the last couple of years.

ACT Awareness took TWO awards at the Outstanding Security Performance Awards held on 25 February 2021. The e-learning component took home the Outstanding Security Training Initiative award, which recognises and rewards excellent contributions to learning in the security sector. And the ACT Awareness app, developed by Urim in partnership with NaCTSO and Marks and Spencer and launched only 12 months ago, took the Outstanding Security Training Initiative award, which is a fantastic way to top off its first year of operation.

But that wasn’t all.

On 18 February 2021, the ACT Awareness e-learning was awarded one of the top awards in the Learning Impact category at the Learning Awards, which recognises businesses that have implemented any kind of learning intervention or learning programme that has had a measurable impact on outcomes.

That put the ACT Awareness e-learning up against learning programmes from some of the biggest names in the corporate world, so to have the impact of its learning recognised, and to take one of the main prizes, is a huge achievement and something we’re extremely proud of.

We are extremely, honoured to win such prestigious awards and to partner with such dedicated people from Marks and Spencer and NaCTSO.

The ACT Awareness e-learning and app provide potentially life-saving advice and the steps to follow should a terrorist attack ever happen. It tells you what you need to do to help protect your staff, customers and members of the public, making sure your business is adequately prepared for any eventuality.

Both are great for learning, and the app is a fantastic resource for businesses and their staff to have to hand should the worst ever happen. We’re hugely proud to see its value recognised in such a way.

So if you want to see what all the fuss is about, and why there are already 10,000 businesses registered to both the ACT Awareness e-learning and ACT Awareness app, just go to to play your part in keeping the public and colleagues safe.

Counterterrorism e-learning hits the news

You may have noticed the Action Counters Terrorism (ACT) Awareness e-learning in the news just before Christmas last year. The free programme, which was developed by Highfield on behalf of NaCTSO and Marks and Spencer, was opened up to the wider public, with Counter Terrorism Policing calling on the British public to become ‘CT Citizens’ in order to spot suspicious behaviour and understand what do in the event of a major incident.

The call, from Deputy Assistant Commissioner Lucy D’Orsi, Senior National Coordinator for Protective Security, prompted scores of articles across the UK media and beyond, with lead items on BBC Breakfast and national newspapers, and coverage as far away as India, Russia and Canada.

Some journalists even took the e-learning themselves to see what the fuss was about (you can read more here: The Yorkshire Post, ‘I took counter-terrorism training and this is what I learnt’

ACT Awareness e-learning is free for businesses and individuals. To sign up, go to:

We’re winners – again!

The Highfield e-learning team took TWO awards at last November’s Learning Technologies Awards for the development of the Action Counters Terrorism (ACT) Awareness e-learning, in partnership with Marks and Spencer and NaCTSO.

The two awards were:

Silver – Excellence in the design of learning content (public and non-profit sector)
Bronze – Best learning technologies project (public and non-profit sector)

It’s the third year running our e-learning team have been successful at the awards, making it quite the hat-trick!

To try out the free ACT Awareness e-learning for yourself, go to

More success for counter-terrorism training

It’s over 18 months since we launched the Action Counters Terrorism (ACT) Awareness online learning we developed in partnership with Marks & Spencer on behalf of NaCTSO.

In that time it’s gone on to notch up a number of successes as more and more businesses turn to it to keep their staff and customers safe.

Since its launch, over a quarter of a million individuals have completed ACT Awareness training, making it one of the most successful counter-terrorism courses ever launched.

And it took the Continuity and Resilience Innovation 2019 award at the Business Continuity Institute (BCI) Awards in May, which recognise the outstanding contributions of business continuity, risk and resilience professionals and organisations living or operating within the European region.

The online learning was also the focus of a BBC News about two women who survived terror attacks in London. During the feature, Counter Terrorism Policing’s National Coordinate for Protect and Prepare, Chief Superintendent Nick Aldworth said, ‘It is so important that as many people as possible arm themselves with this crucial advice. It is 45 minutes that could potentially save your life’.

Finally, towards the end of 2018, we were hugely proud to see two of our team receive official commendations from the Metropolitan Police for their outstanding contribution to counter-terrorism training.

Ashley Reddy and Shelley Houlbrook received their commendations for their work on the ACT Awareness online learning at a ceremony at New Scotland Yard on 30 November.

That’s not the end of the story however, and we’re already looking at what’s next for ACT Awareness. Currently the ACT editorial board are exploring ways to develop an international version of the online learning, having received enquiries from the Netherlands, the USA and Australia.

And a rail specific version is being developed by Highfield e-Learning in partnership with the Department for Transport and British Transport Police, with a launch expected for later in 2019.
In the meantime, however, if you still haven’t tried the ACT Awareness online learning, which is completely free, go to

Counter-terrorism learning features on BBC News

‘I thought I was going to die’

Nothing makes us prouder than seeing the difference a product we’ve worked on can have in the real world.

The ACT Awareness e-learning we developed in partnership with M&S on behalf of NaCTSO has been featured in a clip BBC News about two women who survived terror attacks in London.

We really hope that you never need to use what you learn from this course, but it’s always good to be a prepared.

As Counter Terrorism Policing’s National Coordinator for Protect and Prepare, Chief Superintendent Nick Aldworth says, ‘It is so important that as many people as possible arm themselves with this crucial advice – it is 45 minutes that could potentially save your life’.

ACT Awareness e-learning is a FREE course for businesses, find out more and request access here