New year, new look for our products site

We kicked off 2020 with the launch of a brand-new website for our range of market-leading resources and training materials, where you’ll find everything you need for effective and engaging study.

For those of you already familiar with our resources, you’ll still find the website at:

However, there are a few changes you need to be aware of, so we’ve created this handy short video to guide you through the updates.

 Our new website will provide you with full functionality on desktops, mobile devices and tablets, as well as a much improved and speedier user experience.

If you already have an account with us, it will automatically be moved over to the new website. You should have received an email from Highfield requesting you change the password on your existing account.

Although you will not be able to access your previous purchase history, you’ll soon be able to build it back up again, and our staff are on hand to answer any queries you may have about previous orders. And of course, you’ll still have some of the best learning resources available to choose from to support your training programmes.

We really hope you like the site and as always, you are welcome to leave us any feedback in the comments below.

And don’t forget to check out what resources we’ve recently launched or will be launching soon. 

Changes to our members’ section  

We’ve made some minor but important changes to the members section of the Highfield Qualifications website that will improve the way it operates and provide you with a better user experience.

So what have we done, and why will it make things easier for you?

  1. We’ve made the content stretch over the full width of the page, maximising the space, removing the large white areas at either side and overall making it easier for you to navigate.
  2. We’ve tidied up the navigation of the members’ area, so that it all now appears down the left-hand side and expands or contracts depending on which section you are viewing, making the whole thing a much simpler interface to use. We’ve also removed the top-level navigation from all of the pages.
  3. We’ve updated the iconography and overall styling of the pages to them a more contemporary and intuitive look and feel. Likewise, many of the new icons and options will be more user-friendly to the growing number of you who don’t use methods other than PCs or laptops to access the members’ section.

This is by no means the end of the changes and we have plans to improve the look and feel of other core parts of the members’ section in the coming months, including the exam booking and learner registrations.

We’ll inform you of further changes as they happen but in the meantime, if you need any assistance or have any suggestions about how we can make the user experience even better, please contact your account manager. 

To see the changes, go to and log in using your centre details.

Highfield plans expansion with new office

Continuing with our recent success and growth, Highfield will be relocating to a new office over the next 12 months.

The new office, Icon, is a landmark building located conveniently at the main entrance to central Doncaster from junction 3 of the M18. Providing accommodation over three floors, the state-of-the-art, 10, 000 square foot building will be familiar to anyone who has ever visited the town and is certainly one of the most prestigious and recognisable offices in the region.

The purchase of the building will help Highfield meet its strategic objectives and future plans, and continue our phenomenal growth. It will also provide us with a great place to work in, and consolidate Highfield as one of the leading educational organisations in the UK.

Most importantly it will provide an infrastructure and environment to allow us to provide our customers with the highest levels of customer service.

Updated contact details will be provided to everyone in due course, but we look forward to inviting you in for a coffee and a chat!

Further growth for Highfield

Highfield Qualifications logo It’s been an exciting and exhilarating transition since Highfield Qualifications launched in 2008 as Highfield Awarding Body for Compliance (HABC).

So, it’s with great delight that we were the second largest awarding organisation in England for certifications in the first quarter of 2019 according to Ofqual! That’s quite a trajectory from the days when we offered just one food safety qualification and had a handful of staff, to today with over 200 separate qualifications on offer and nearly 300 colleagues based in offices in the UK and the Middle East.

We believe we’ve cemented our position in the top tier of awarding organisations by focusing on you, our customers. We’ll always answer the phone within three rings, respond to emails within one working day and strive to listen and respond to you. And of course, we’ll continue to offer the best all-round package of qualifications and support to help centres and businesses achieve their own ambitions and objectives. 

We are thankful to all of our extremely loyal customers and are absolutely dedicated to ensure as we grow we keep our strong family values. As always if there is anything we can do to improve our service please let us know. We really do listen and respond!

Highfield 2018 end-of-year review

It wouldn’t be Christmas without an end-of-year review. And what a year it’s been.

What with being named Awarding Organisation of the Year by the Federation of Awarding Bodies (FAB) and picking up another accolade in the Learning Technologies Awards, 2018 has certainly been a fantastic 12 months to remember.

But those aren’t the only reasons we’ll be celebrating this Christmas. Our achievements this year have included:

  • becoming the third largest awarding organisation in the UK
  • beating our target of raising £50,000 for our chosen charity VICTA
  • achieving over 800,000 users on our free counterterrorism e-learning in just a few months
  • seeing two of our colleagues recognised by the Metropolitan Police for their contribution to counterterrorism training
  • launching our e-assessment platform, Highfield Works, to bring our customers fast and effective online assessment

However, it’s not just about awards success. It’s about being the best provider of qualifications, training materials and e-learning to our many loyal customers. And we believe we are.

So once again, have a very Merry Christmas, and a Happy New Year.

And in case you missed them, here’s a round up of our top stories from the last few weeks of 2018.

Serco apprentice first in England to complete new aviation qualification
Serco apprentice Brook Bloomfield has become the first ever to complete the new Aviation Ground Operative Standard in England, passing his training with a distinction. The apprenticeship was delivered by Serco in partnership with Highfield Assessment, which is part of Highfield Qualifications and recognised as an end-point assessment organisation (EPAO).

How to with Highfield…booking your SCPLH refresher
If you’re working in the Scottish licensed trade, you’ll no doubt be aware of the changes to the rules around the Scottish Certificate for Personal Licence Holders (SCPLH) and personal licence renewal. We go through the steps you need to take to book your renewal.

Highfield e-learning joins the eLearning Network
We’re delighted to announce that Highfield e-learning is now an official partner of the eLearning Network (eLN). The eLN is a not-for-profit, community interest company run by the e-learning community for the learning community.

Allergens in food: Russian roulette for customers?
Allergens have been all over the news recently. But do you know how to keep customers and your business safe?

Highfield approved for recruitment EPA
We’re already one of the leading end-point assessment organisations in the country with one of the widest portfolios of standards covered. But now we can include Recruitment Consultant and Recruitment Resourcer to the standards we can deliver EPA for, after receiving official approval from the government.

Is your Care Certificate e-learning GDPR compliant?
We’ve updated our Care Certificate e-learning to make it fully compliant with the GDPR, meaning we’ve done the hard work so you don’t have to. Developed by Highfield e-learning, it is one of the most comprehensive packages available anywhere for employees taking the Care Certificate, and is backed by Highfield’s expertise in developing the official Care Certificate Handbook.

Five new pathways for the updated underage sales prevention qualification
Highfield has launched a new version of the Highfield Level 2 Award in Underage Sales Prevention (RQF) to better reflect specific job roles within the licensed trade. The qualification is designed to assist those who are preparing to work in retail or licensed premises that offer age-restricted products and services to the public.

Highfield reaccredited for ISO  
After lots of hard work by our team, we’ve been recognised for ISO 9001: 2015, based on the ‘creation, development, implementation and management of all qualifications, end-point assessments and associated assessment materials’.   

New level 3 qualification does the business
Highfield has launched a brand-new qualification specifically for learners working within business administration.  The Highfield Level 3 Diploma for Business Administrators (RQF) has been designed to cover the knowledge and skills requirements of the Level 3 Business Administrator Apprenticeship Standard.    


Christmas closing 2018

It’s been a successful and award-winning 2018 for us at Highfield, so we’re looking forward to a well-deserved break (not to mention a mince pie or two).

But business goes on, and we know that for some of you, December is also one of the busiest months of the year.

If you need to place orders with us, please note that the Highfield offices close at 17:30 on Thursday 20 December 2018 and reopen at 08:30 on Wednesday 2 January 2019.

We will have our Christmas helpers on hand to answer any queries on Thursday 27 December 2018, though unfortunately we will not be able to process any orders as our distribution centre will be closed.
But what if you have something urgent you need to order?

Don’t worry, our little Christmas helpers have that covered too!

If your order is urgent, place it by 13:00 on Wednesday 19 December 2019. We’ll make sure it’s sent via next-day delivery so you receive it in good time.  

If your order is not so urgent, place it by 12:30 on Thursday 20 December 2018 and you’ll receive it over the Christmas period.

Any orders placed after these dates and times will be dispatched when the offices reopen on Wednesday 2 January 2019.

As always, we’d like to thank you for your continued support over the last 12 months. 2018 has been an outstanding year for us, and has seen Highfield win the Awarding Organisation of the Year title, along with another Learning Technologies Award, launch a new e-assessment platform and become one of the leading providers for end-point assessment (nearly 30 standards and counting!).

But it’s not just about us. Each year we like to remind our customers of the work we do to support Visually Impaired Children Taking Action (VICTA), our chosen charity.

We know that many of you make a contribution to a charity each Christmas, and we appreciate that for many of you that’s often a very personal choice, so we will be making our own contribution to VICTA this Christmas on top of the funds our brilliant teams have raised through their endeavours this year.

You can find out more at (Charity Registration Number: 1065029) if you would like to make a donation yourself.

So finally, on behalf of everybody at Highfield, I’d like to take this opportunity to wish you a Merry Christmas and a Happy New Year!

We look forward to what we believe will be yet another successful year in 2019 with you.

Highfield reaccredited for ISO

We always aim to be the best at what we do, so we’re over the moon to be reaccredited for ISO.

After lots of hard work by our team, we’ve been recognised for ISO 9001: 2015, based on the ‘creation, development, implementation and management of all qualifications, end-point assessments and associated assessment materials’.

While it’s not the first time we’ve achieved ISO recognition, it’s the first time we’ve been recognised for end-point assessment and associated assessment materials, which we believe puts us right at the top when it comes to supporting training providers, employers and learners on apprenticeships.

ISO 9001 is a globally recognised quality mark that is part of a wider series of quality standards (ISO 9000). Developed and published by the International Organisation for Standardisation (ISO), the standard sets out what organisations must do to implement superior quality management systems, and recognises those already doing this.

We first received our 9001:2008 certificate back in 2014, and this reaccreditation shows that we still put standards first. Highfield’s ISO recognition has been awarded by the accreditation service provider Chamber Certification Assessment Services (CCAS).

Bernard Zakary, Highfield’s Director of Qualification Development, said, ‘It’s another fantastic achievement by our team and highlights the work we put in each day to ensure the highest quality and standards when it comes to qualifications and apprenticeships. It’s also recognition of the level of service we provide each and every customer with, and demonstrates our commitment to being the best’.

Highfield welcomes the Federation of Awarding Bodies

Highfield was honoured to welcome Tom Bewick, Chief Executive of the Federation of Awarding Bodies (FAB), to its offices this September.

Tom, who was appointed to the post in May this year, visited Highfield’s head office in Doncaster on 19 September to understand more about the organisation, our work as an awarding organisation and in particular our support for the training providers and employers implementing the new apprenticeship standards.

He also received an update on some notable Highfield successes over the last couple of years, including winning the Queen’s Award and a Learning Technologies Award.

As well as meeting Highfield Chief Executive Jason Sprenger, Managing Director Chris Sprenger and Director of Work-Based Learning and Apprenticeships Ben Cressey, Tom took the time to have a couple of pictures taken – and take a couple of selfies himself – which you can see here.

Tom said, ‘It was a pleasure to visit the whole team at Highfield and fascinating to learn more about the organisation’s achievements.  With qualifications growth at 30% per annum, they are one of the most rapidly expanding private sector employers in Doncaster, and a global leader in the field of work-based learning and apprenticeship qualifications’.

Highfield achieves ISO standard again

We’re delighted to announce we’ve been re-accredited under ISO 9001: 2008 for the ‘creation, development, implementation and management of all qualifications and associated materials’.

Highfield has partnered with the accreditation service provider Chamber Certification Assessment Services (CCAS) and will be working to upgrade the accreditation to ISO 9001:2015 early in 2018.

ISO9001 is a globally-recognised quality mark that is part of a wider series of quality standards (ISO9000). Developed and published by the International Organisation for Standardisation (ISO), the standard set out what organisations must do in order to implement superior quality management systems, and recognises those already doing this.

We first received our 9001:2008 certificate back in on 2014, and this accreditation shows that we still put standards first.

Bernie Zakary, Highfield’s Director of Qualification Development, said, ‘I am incredibly proud of this accreditation as it demonstrates the hard work put in daily at Highfield to make sure quality and high standards are first and foremost. It’s also a recognition of the talent and dedication we have here in the Highfield team and will give our customers confidence that our commitment to the very highest of standards continues’.

90th birthday marks royal recognition for Highfield

Highfield will be helping HM Queen Elizabeth II celebrate her 90th birthday this year after winning the UK’s most prestigious business accolade, the Queen’s Award for Enterprise.

The Highfield Group, one of the UK’s leading education organisations, was announced as the winner of the award as part of the national celebrations to celebrate HM The Queen’s 90th birthday on 21 April.

Queen's Award winnersQueen’s Award winners are chosen by a panel that includes the Prime Minister and leading figures from government and industry, making it one of the most sought after accolades for British businesses.

Highfield is one of the UK and Middle East’s leading suppliers of compliance, apprenticeship and work-based learning qualifications, training materials and e-learning. It is one of the UK’s largest exam boards, and is actively involved in the development of the UK workforce and productivity, as well as contributing to government plans for three million apprenticeships by 2020 and the switchover to apprenticeship trailblazers.

The organisation, which has its headquarters in Doncaster, South Yorkshire, works with some of the biggest names in international business to help develop their staff, including PepsiCo, Nestle, Marks & Spencer and Superdrug, and each year supports over 2 million learners across the globe to achieve their educational aspirations.

Jason Sprenger, Highfield Chief Executive, said, ‘I’m incredibly proud of this fantastic achievement, which is a testament to our exceptional team and their dedication to our core values of quality, value, service and integrity. It is proving to be an amazing 12 months for Highfield.  We are continuing to expand domestically and internationally, with offices recently opening in Sheffield, Abu Dhabi and Dubai, plus a new international headquarters planned for Doncaster later in 2016, and have numerous other blue chip companies that have committed to working with us going forward’.

Representatives from Highfield will receive the award in person from Her Majesty at a ceremony at Buckingham Palace on 14 July 2016.  A further ceremony with the Lord Lieutenant of South Yorkshire, Mr Andrew Coombe, will take place at Highfield’s offices later in the year.
For more information on Highfield, go to

For more on the Queen’s Award, go to