Better care in my hands: A review of how people are involved in their care

A new report by the Care Quality Commission describes the extent and quality of people’s involvement in their health and social care. Better Care in My Hands seeks to review how much people are involved in their own care, and offers insights into the progress and continued challenges in this vital area.

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Its purpose is to ensure that health and social care services provide people with safe, effective, compassionate and high-quality care. It works alongside care providers to monitor, inspect and rate services to protect people who depend on such services.

Founded by CQC’s national reports and inspection findings, national patient surveys and a literature review, the report identifies what enables people and their families to work in partnership with health and social care staff and illustrates this with examples of how people are involved in their care in services that have been rated outstanding.

The review also gives some practical recommendations for providers, commissioners and system partners to ensure improvements are made in the future.

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