Functional skills changes – free webinars

Are you up-to-date with the recent changes to functional skills?

Well not to fear, as we’ve held several webinars on the reformed functional skills that were launched on 1 September 2019.

The new qualifications are: 

You can find out more about the new qualifications by following the links. However, if you’re looking for more in-depth information, we have made available three webinars we recently held covering English and Maths amplification and an explanation of the support we offer. 

Functional Skills Support – The Highfield Approach

Functional Skills Support – English Amplifications (Reading and Writing Levels 1 and 2)

Functional Skills Support – Maths Amplifications (Maths Levels 1 and 2)

We’re confident the webinars will help you with what you need to know about the changes to functional skills. But if you’ve still got questions, get in touch. We’re always happy to help!

You can call us on 01302 363277/0845 2260350 or email 

First aid for mental health qualifications – FAQs

It’s a little over a month since we launched our new suite of first aid for mental health qualifications, and in that time we’ve had plenty of interest and plenty of questions. 

So we’ve pulled the most common questions together into one document so you can find the answers you need. 

FIrst aid for mental health FAQs

Just in case you missed the launch, our three first aid for mental health qualifications have been designed so that businesses can support mental health in their workplaces.

The qualifications can be delivered in on or two days and explore how individuals can recognise their own and others’ mental ill health, how to support mental wellbeing in the workplace, promote a wellness culture, and the importance of resilience and self-care.

What’s more, the qualifications are recognised by Ofqual, the regulator of qualifications, examinations and assessments in England, and sit on the Regulated Qualifications Framework (RQF), the reference system operated by Ofqual.

Highfield has also published a video which answers key questions about the qualifications and explains their content and purpose in more detail.

If you’re interested in delivering the qualifications, you need to be a Highfield approved centre. If you’re already a Highfield approved centre, please speak to your account manager, who will be happy to help. If not, go to our centre application page to find out more about joining us. 

All the latest new resources coming soon!

We’re working on a range of products to support our qualifications and add to our already extensive suite of industry-leading range of resources.

Coming soon over the next few months, we’ll be launching presentations to support the following qualifications:

  • Level 3 HACCP manufacturing
  • Level 3 HACCP catering
  • Level 3 Auditing and inspection catering
  • Level 3 Auditing and inspection manufacturing

We’ll be sure to let you know when they become available, so watch this space! Or speak to your account manager.

And don’t forget you can check out all our latest resources on the Highfield Products website.

Understanding Conflict Management 2nd Edition – reprint now available

Conflict in the workplace is bad for business. It is destructive and detrimental to all stakeholders. It can lead to disengaged employees, unhappy customers and reputational damage. But unfortunately, from time to time, conflict situations can arise.

Highfield’s Understanding Conflict Management 2nd Edition outlines the knowledge and skills to reduce the risk of abusive and threatening behaviour occurring within the workplace. And now we’ve published a reprint of this popular resource.

It outlines the steps that can be taken to assess and reduce risk in conflict situations and how to de-escalate conflict in emotive situations.

Content has been written to mirror the Level 2 Award in Conflict Management, meaning the book can be used to support directly support conflict management training programmes that help learners develop their skills and confidence when dealing with conflict.

To find out more, click here


Latest edition of the Health and Safety Handbook now available!

It’s been one of our most popular resources for years and has become a staple of training rooms across the country. So we’re very excited that the latest edition of The Health and Safety Handbook is now available.

Now in its 15th edition, The Health and Safety Handbook clearly and concisely outlines the subject for level 2 learners in a way that other books simply don’t.

Ideal as a reference point and invaluable for all employees, the book can be used to support employees taking level 2 health and safety courses with Highfield, CIEH or REHIS, or in-house training programmes.

For more information on content and price breaks, go to

End dates for qualifications

As you know, there are constant changes to qualifications. Often, qualifications are withdrawn and have associated end-dates beyond which they can no longer be used. 

All end-dates are published in the members’ section of the Highfield Qualifications website under the ‘Withdrawn Qualifications’ section and are constantly updated.

So, if in doubt, remember to check!

New kits launched to support learners

Highfield Products has recently launched two new kits for learners wishing to improve their understanding of the principles of equality, diversity and rights, and for those handling and administering medication, in relation to their workplace role.

The Level 2 Certificate in Principles of Equality, Diversity and Rights in Care Knowledge-kit has been designed to support the associated qualification, and enhances the learning experience through use of a textbook and workbook covering the following units:

  • Introduction to equality, diversity and inclusion
  • Introduction to human rights
  • Principles of equality, diversity, rights and inclusion in care
  • Principles of equality, diversity, rights and inclusion in dementia, learning disability and mental health care

Knowledge-kits support learners through a number of different delivery models, whether it’s direct delivery, distance-learning or a blended delivery model.

For more information, go to

The Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings Knowledge-kit is aimed at learners wishing to support their role in the workplace, specifically for learners in care roles where they are likely to be handling and administering medication.

This kit enhances the learning experience of those completing the Level 2 Certificate and includes both a textbook and workbook for the following units of the Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings:

  • Introduction to medication types and processes
  • Introduction to the principles of handling medication
  • Introduction to the principles of administering medication

For more information on how you can purchase this kit, call us on 0845 226 0350/01302 363277 and speak to a member of the account management team, who will be happy to help.

You can also get in touch by emailing

New digital skills qualifications from Highfield

We’ve launched a comprehensive suite of qualifications for businesses and individuals looking to improve their digital skills, and to meet the needs of providers looking to make the most of their Adult Education Budget (AEB).

Local Enterprise Partnerships (LEPs) right across the country are putting digital skills right at the top of their agendas, meaning providers will need to engage with employers and learners alike to provide digital-focused curriculum.

So, to help you meet this demand, we’ve developed a complete suite of SIX brand new, regulated digital qualifications that will meet the requirements of LEPs while providing learners and businesses with the digital skills that are now vital in nearly ever workplace.

The qualifications are:

And the great news is that approved Highfield approved centres can now register to be among the first to deliver these qualifications.

For more on the complete suite, go to

New qualification for safe use of mechanical restraints (handcuffs)

We’re always looking to provide our centres with the qualifications and resources to help them and their learners tackle the major issues in the security sector. 

That’s why with use of mechanical restraints such as handcuffs – and the implications of getting it wrong – frequently in the news, we’ve launched a new qualification to help you make sure learners get it right.

The Highfield Level 3 Award in the Safe Use of Mechanical Restraints (Handcuffs) RQF covers the legislation surrounding the use of mechanical restraints such as handcuffs, and teaches learners their safe and effective use in a lawful manner.

The qualification is suitable for learners who are already licensed to practice by the Security Industry Authority (SIA) to practice, as well as civil enforcement and community safety accredited persons.

It is assessed by an open response workbook and a practical assessment, and has a total qualification time of 12 hours with 8 recommended guided learning hours.

You can find out more about the qualification now by going to

Have you updated your functional skills invigilation procedures?

We really want to ensure that you are up to date, particularly with the key regulatory requirement for centres to ensure that the new reformed functional skills exams are independently invigilated.

If an exam has not been independently invigilated, Highfield will not be able to accept the assessments and learners will have to retake the exam.

We are always here to support and explain if you need any further information or clarification.

As you’ll be aware, from 1 September 2019, we began offering the new reformed functional skills qualifications, giving you the opportunity to provide your customers with the very latest and most up-to-date qualifications available.

Please could we politely ask you to once again familiarise yourself with the updated guidance and policies in line with your centre agreement with us.  There have been significant changes to the invigilation requirements for the reformed qualifications, which Highfield approved centres must comply with. 

To remind you, we have highlighted the key points below:

8. Invigilators

8.1 The invigilator must not be related to learners. It is the centre’s responsibility to ensure that the invigilator is suitable to invigilate examinations.

8.2 A functional skills subject tutor must not be involved in the invigilation of that subject, even if they have not taught those candidates (i.e. a  functional skills English tutor must not invigilate any functional skills English exam and a functional skills maths tutor must not invigilate any functional skills maths exam, regardless of the level they teach).

8.3 In conjunction with 2.8.1, the invigilator must sign the Functional Skills Invigilator Declaration prior to invigilating an onscreen functional skills examination.

All of the above can be found in the Highfield Qualifications’ Examination & Invigilation Regulations (Functional Skills) document, which you can download from the members’ section of at any time.

Alternatively, if you have any questions or concerns about the new processes, please contact your account manager who will be more than happy to help.