Find the best learning resources on our new website

Are you looking for the best learning resources to help your learners and employees? 

If so, we’ve launched a brand new website for our range of market-leading resources and training materials, where you’ll find everything you need for effective and engaging study. 

For those of you already familiar with our resources, you’ll still find the website at

However, there are a few changes you need to be aware of, so we’ve created this handy short video to guide you through the updates.

The new website will provide you with full functionality on desktops, mobile devices and tablets, as well as a much improved and speedier user experience.

If you already have an account with us, it will automatically be moved over to the new website, and you should have received an email from Highfield requesting you change the password on your existing account.

Although you will not be able to access your previous purchase history, you’ll soon be able to build it back up again, and our staff are on hand to answer any queries you may have about previous orders. And of course, you’ll still have some of the best learning resources available anywhere to choose from to support your training programmes. 

We really hope you like the site and as always, you are welcome to leave us any feedback in the comments below.

And don’t forget to check out what resources we’ve recently launched or will be launching soon. 

Your views needed on land-based apprenticeships

Apprenticeship frameworks in the land-based sector are under review, and the body leading the review, Lantra, is looking for your help.

Public consultations are now underway for the new draft frameworks for agriculture, land-based engineering, trees and timber, horticulture, and environmental conservation.

As part of the review, it is important that feedback is provided by training providers, employers, employer organisations, trade unions and apprentices to get a full picture of the suitability of the proposed changes to the frameworks.

The consultation closes on 4 February 2020.

Take the surveys here:

Functional skills changes – free webinars

Are you up-to-date with the recent changes to functional skills?

Well not to fear, as we’ve held several webinars on the reformed functional skills that were launched on 1 September 2019.

The new qualifications are: 

You can find out more about the new qualifications by following the links. However, if you’re looking for more in-depth information, we have made available three webinars we recently held covering English and Maths amplification and an explanation of the support we offer. 

Functional Skills Support – The Highfield Approach

Functional Skills Support – English Amplifications (Reading and Writing Levels 1 and 2)

Functional Skills Support – Maths Amplifications (Maths Levels 1 and 2)

We’re confident the webinars will help you with what you need to know about the changes to functional skills. But if you’ve still got questions, get in touch. We’re always happy to help!

You can call us on 01302 363277/0845 2260350 or email 

We’ve added another standard to our EPA service

We’re one of the leading providers of end-point assessment (EPA) in the country.

We’ve already successfully delivered EPA to over 4000 learners and are currently working with over 900 employers. We’ve also received both the lowest risk rating and the highest levels of assurance from our EQA partners.

Now we’ve expanded our offer even further, having been approved to deliver EPA for the Electrical, Electronic Product Service and Installation Engineer standard.

How does this role fit within my business?
Electrical, electronic product service and installation engineers install and service a range of appliances in both domestic and commercial settings, for example washing machines, audio and television equipment, ovens and laundrette appliances. They are increasingly required to be IT literate in order to work with ‘smart’ products, so must understand all aspects of connectivity and be able to troubleshoot IP connections to routers, Bluetooth and Wi-Fi connections.

Why choose Highfield for your EPA?
We offer full range of assessment services, support and advice to help you and your apprentices achieve your goals. And with 38 standards covered, that’s one of the widest offers around to meet your needs.

We can give you unrivalled resources and guidance, and a simple and straightforward scheduling process. Plus, we provide a digital dashboard that tracks every point of a learner’s journey, allowing you to gather data, generate reports and action tasks.

This is all backed by our dedicated and experienced employer engagement and scheduling teams, who understand both apprentice and employer requirements.

To find out more, drop us a line at, call 01302 363277/0845 2260350 or go to

Highfield Qualifications is recognised as an end-point assessment organisation (EPAO) by the Education and Skills Funding Agency (ESFA) and sits on the Register of end-point assessment organisations. Our EPA services are delivered through our Highfield Assessment brand.


First aid for mental health qualifications – FAQs

It’s a little over a month since we launched our new suite of first aid for mental health qualifications, and in that time we’ve had plenty of interest and plenty of questions. 

So we’ve pulled the most common questions together into one document so you can find the answers you need. 

FIrst aid for mental health FAQs

Just in case you missed the launch, our three first aid for mental health qualifications have been designed so that businesses can support mental health in their workplaces.

The qualifications can be delivered in on or two days and explore how individuals can recognise their own and others’ mental ill health, how to support mental wellbeing in the workplace, promote a wellness culture, and the importance of resilience and self-care.

What’s more, the qualifications are recognised by Ofqual, the regulator of qualifications, examinations and assessments in England, and sit on the Regulated Qualifications Framework (RQF), the reference system operated by Ofqual.

Highfield has also published a video which answers key questions about the qualifications and explains their content and purpose in more detail.

If you’re interested in delivering the qualifications, you need to be a Highfield approved centre. If you’re already a Highfield approved centre, please speak to your account manager, who will be happy to help. If not, go to our centre application page to find out more about joining us. 

All the latest new resources coming soon!

We’re working on a range of products to support our qualifications and add to our already extensive suite of industry-leading range of resources.

Coming soon over the next few months, we’ll be launching presentations to support the following qualifications:

  • Level 3 HACCP manufacturing
  • Level 3 HACCP catering
  • Level 3 Auditing and inspection catering
  • Level 3 Auditing and inspection manufacturing

We’ll be sure to let you know when they become available, so watch this space! Or speak to your account manager.

And don’t forget you can check out all our latest resources on the Highfield Products website.

Understanding Conflict Management 2nd Edition – reprint now available

Conflict in the workplace is bad for business. It is destructive and detrimental to all stakeholders. It can lead to disengaged employees, unhappy customers and reputational damage. But unfortunately, from time to time, conflict situations can arise.

Highfield’s Understanding Conflict Management 2nd Edition outlines the knowledge and skills to reduce the risk of abusive and threatening behaviour occurring within the workplace. And now we’ve published a reprint of this popular resource.

It outlines the steps that can be taken to assess and reduce risk in conflict situations and how to de-escalate conflict in emotive situations.

Content has been written to mirror the Level 2 Award in Conflict Management, meaning the book can be used to support directly support conflict management training programmes that help learners develop their skills and confidence when dealing with conflict.

To find out more, click here


Latest edition of the Health and Safety Handbook now available!

It’s been one of our most popular resources for years and has become a staple of training rooms across the country. So we’re very excited that the latest edition of The Health and Safety Handbook is now available.

Now in its 15th edition, The Health and Safety Handbook clearly and concisely outlines the subject for level 2 learners in a way that other books simply don’t.

Ideal as a reference point and invaluable for all employees, the book can be used to support employees taking level 2 health and safety courses with Highfield, CIEH or REHIS, or in-house training programmes.

For more information on content and price breaks, go to

End dates for qualifications

As you know, there are constant changes to qualifications. Often, qualifications are withdrawn and have associated end-dates beyond which they can no longer be used. 

All end-dates are published in the members’ section of the Highfield Qualifications website under the ‘Withdrawn Qualifications’ section and are constantly updated.

So, if in doubt, remember to check!

New kits launched to support learners

Highfield Products has recently launched two new kits for learners wishing to improve their understanding of the principles of equality, diversity and rights, and for those handling and administering medication, in relation to their workplace role.

The Level 2 Certificate in Principles of Equality, Diversity and Rights in Care Knowledge-kit has been designed to support the associated qualification, and enhances the learning experience through use of a textbook and workbook covering the following units:

  • Introduction to equality, diversity and inclusion
  • Introduction to human rights
  • Principles of equality, diversity, rights and inclusion in care
  • Principles of equality, diversity, rights and inclusion in dementia, learning disability and mental health care

Knowledge-kits support learners through a number of different delivery models, whether it’s direct delivery, distance-learning or a blended delivery model.

For more information, go to

The Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings Knowledge-kit is aimed at learners wishing to support their role in the workplace, specifically for learners in care roles where they are likely to be handling and administering medication.

This kit enhances the learning experience of those completing the Level 2 Certificate and includes both a textbook and workbook for the following units of the Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings:

  • Introduction to medication types and processes
  • Introduction to the principles of handling medication
  • Introduction to the principles of administering medication

For more information on how you can purchase this kit, call us on 0845 226 0350/01302 363277 and speak to a member of the account management team, who will be happy to help.

You can also get in touch by emailing