National Licensing Week – tourism and leisure

Day 2 of National Licensing Week, and with today’s focus on tourism and leisure, we’re looking at ways to stay compliant with the law so your business doesn’t miss out as we head into the holiday season.

Did you know our Highfield Level 2 Award In Underage Sales Prevention (RQF) is designed to support those working or preparing to work in licensed premises offering age restricted products and services?

And that learners can choose between FIVE different pathways, including:

• Retail
• Licensed hospitality
• Gambling
• Restricted entertainment
• Body modification

For more information, click here 

#NLW2019 #licensing #askhighfield

National Licensing Week – interview with Andrew Constantine, Highfield’s licensing and compliance manager

This week is National Licensing Week, with Monday’s focus on ‘positive partnerships’. So we went behind the scenes to talk to Andrew Constantine, Highfield’s licensing and compliance manager, to find out more on his role in helping those businesses we work.

Hello Andy. Tell us a bit about how you got into the licensing sector?
Originally working within Doncaster Councils Town Centre Management team, I had the opportunity of developing and introducing a new project to the town called Best Bar None.  The Home Office approved scheme is aimed at improving the quality of management of licenced premises through self-improvement instead of enforcement.  This new role sat within the Trading Standards and Licensing team.

How long have you been at Highfield? What had you done previously?
I soon realised that the best way to self-improvement is through training and found that the most cost-effective way to offer this to the licensed trade was for me to build it in to my role.  So, I put myself through the PTLLS course and started to deliver, amongst other things, APLH, first aid and customer service training.  This led to a relationship with Highfield, from which I have never looked back.  When, four and a half years ago, the opportunity came about to work for Highfield, I just had to take it.

Briefly explain your role as a BDM.
As a BDM my role is all about building relationships with businesses and individuals to ensure that they are getting everything they need from Highfield.  Increased income on our part is a by-product of customer satisfaction, which is achieved by our customers being able to deliver the best to their customers.

What are the biggest issues in the licensing trade right now?
Because my remit covers both English and Scottish licensing there is always something new on the horizon.  At the moment the focus is on Scotland, where they are going through the process of both refresher training and the 10-year renewal of personal licenses.  The key points in this are:

  • Applications for renewal of personal licences issued on 1 September 2009 must reach licensing boards by 31 May 2019, or three months before the expiry date.
  • Best practice is to sit the refresher as soon as possible and send the qualification certificate with your application for renewal.
  • Trainers need an SCPLH qualification and up-to-date CPD, which can include refresher training.

What’s the most common question you are asked by businesses/centres?
Our staff are well trained in compliance, what else can we offer? – There are some excellent apprenticeship standards aimed both at licensed hospitality and licensed retail.  These are great ways to ensure you have both well trained and loyal staff members.

What do you think the licensing sector can expect in 2019? Any predictions?
There are two items that the UK Government currently have out for consultation, which could have an impact on licensing:

  • The proposed introduction of Minimum Unit Pricing in Wales
  • The extension of licensing legislation to cover airside at airports

Also, north of the border there is the redevelopment of the SCPLH qualification, which is due to hit at the end of 2019 once the renewal process is complete.

Finally, can you give us any tips for licensed businesses looking to upskill or develop staff?
Any business is only as good as it’s weakest member of staff.  In the case of a licensed premises this means that a mistake could lead to the suspension or revocation of the license.  The best way to avoid this is through training, in particular, the more Personal License holders you have the more staff you have that are trained to a nationally recognised level to protect your business.

The last thing that I would mention is that at Highfield we have a very good Customer Service culture.  This is important in any business but especially in the licensed hospitality sector, so I believe that all staff, from the Licence Holder to the new pot collector, should have some level of Customer Service training.

For more information on Highfield’s licensing offer, go to www.highfieldqualifications.com/qualifications/compliance/licensing, call us on  01302 363277 / 0845 2260350, or email info@highfield.co.uk

PRESS RELEASE: Campaign to provide clarity on Scottish personal licence renewals   

A campaign has been launched by Highfield Qualifications to make sure that personal licence holders understand the new requirements around licence renewal and refresher qualifications.

And the campaign is being backed by top licensing expert Janet Hood of Janet Hood Training & Consulting, who has provided step-by-step guidance to help personal licence holders and businesses understand their requirements.

Highfield Qualifications is one of the leading exam boards in the UK and works with a number of training providers, retailers, and on and off-trade businesses in the Scottish licensed sector.

It launched its campaign with an event at the University of Stirling towards the end of 2018, featuring presentations from Janet Hood and Highfield’s Andrew Constantine.

As part of the campaign, Highfield is offering:

  • a step-by-step guide, developed by Janet Hood, on its website to provide clarity to personal licence holders on the actions they need to take (https://www.highfieldqualifications.com/scplh)
  • a ‘CourseFinder’ option on the Highfield website to allow individuals to search for training
  • an advertising toolkit for training providers to help get the message over to their customers
  • regular social media updates

The Scottish government clarified changes to personal licence renewal in September 2018, which will also impact on the delivery of ‘refresher’ training. However, the last time the Scottish government implemented major changes to licensing regulations in 2014, nearly 8,000 people missed out on renewing them.

Janet Hood LLB Dip LP NP, of Janet Hood Training & Consulting, said, ‘In order to renew you or your staff member’s personal licence you must have obtained a refresher training pass certificate, then apply at least three months before the expiry date of your personal licence.

For an expiry date of 31 August 2019, that means you need to apply for renewal by 31 May 2019. Likewise, for an expiry date of 7 September 2019, you’d need to apply for renewal by 7 June 2019, and for an expiry date of 17 November, you’d need to apply by 17 August 2019’.  

Janet added, ‘However, the best advice is to get trained now. Check your own and your staff or colleagues’ personal licences (you should have the originals or at least copies on-site). If a personal licence is due to expire at any time in 2019, it is time to make plans for renewal and take action now.

You should also remember that you or your colleagues may be at the refresher training five-year point, in which case you or they need to ensure you have sat and passed the refresher exam 5 years before the expiry date.

So for example, if your licence expires 30 June 2024, refresher training needs to be completed by 30 March 2019 and you need to advise the licensing board within 3 months of the expiry date, ideally as soon as you have received the refresher training pass certificate’.

Jason Sprenger, Highfield Chief Executive, said, ‘We need to avoid a scenario where thousands again miss out on renewing their personal licence. If you already hold an SCPLH qualification and are a licence holder whose license is coming up for renewal, it is best practice to sit the refresher as soon as possible.

While trainers don’t need a licence, they do need the SCPLH qualification and up-to-date CPD, which can include refresher training’.

For more information, go to https://www.highfieldqualifications.com/scplh

For regular updates, go to: https://twitter.com/askhighfield and https://www.facebook.com/askhighfield

ENDS
Notes to editors:

  1. Highfield Qualifications is one of the UK’s leading awarding organisations, offering over 200 qualifications covering a wide variety of industries including food safety, customer service, health and safety, licensing, security, stewarding, retail, logistics, catering and hospitality.
  2. Highfield Qualifications recently took the coveted ‘Awarding Organisation of the Year 2018’ title at the Federation of Awarding Bodies’ annual awards ceremony in October 2018, and was a recipient of the Queen’s Award in 2016.

 

Behind the scenes…refreshing the SCPLH qualifications

Back in 2013, two new licensing qualifications were developed. Working together with People1st, the Scottish Government and other awarding organisations, Highfield developed a replacement of the old Award for Scottish Personal Licence Holders (On and Off Sales) and to satisfy mandatory training requirements specified within Scottish licensing law, the SCPLH Refresher came into being.

However, since 2013 a number of new Bills and amendments to legislation have come into effect and as the qualifications have been live for 5 years this means that they themselves are due a refresh.

So once again, Highfield have joined a steering group and are working with People1st, the SQA, the Scottish Government and other stakeholders in the licensing industry to develop new, updated versions of the qualifications which are due to launch in 2019.  

During 2019, Highfield will be seeking the views of training providers, employers and others in the licensing industry to provide us with feedback to help shape the new qualifications. It’s important to us that the qualifications provide value to both licence holders and the trade as a whole. 

So keep an eye out for more information throughout 2019!

And for more information on recent updates to the SCPLH qualifications, check out our previous articles on the changes and on how to book your refresher.

How to with Highfield…booking your SCPLH refresher

If you’re working in the Scottish licensed trade, you’ll no doubt be aware of the changes to the rules around the Scottish Certificate for Personal Licence Holders (SCPLH) and personal licence renewal.

Specifically, if you already hold an SCPLH qualification and are a licence holder whose licence is coming up for renewal, it’s best practice to sit the refresher as soon as possible, and send the qualification certificate with your application for renewal.

So how do you organise your refresher?

1. If you’re an individual licence holder, go to our Course Finder Plus page to search for refresher courses near you: https://www.highfieldqualifications.com/coursefinderplus

2. If you’re a trainer, go to the members’ area of the Highfield Qualifications site to see if your certificate is due for renewal. You can book it through our system there and then. Or you can speak to your account manager. Trainers don’t need a licence, but do need an SCPLH qualification and up-to-date CPD which can include refresher training.

3. If you’re an employer and not already working with us, get in touch with us below. We already work with some of the biggest names in Scottish licensing, and have a range of qualifications, training resources and e-learning to help you.

Applications for renewal of personal licences issued on 1 September 2009 must reach licensing boards by 31 May 2019, or three months before the expiry date.

So don’t be late. Last time there were changes, nearly 8000 people missed out!

 

Five new pathways for the updated underage sales prevention qualification

Highfield has launched a new version of the Highfield Level 2 Award in Underage Sales Prevention (RQF) to better reflect specific job roles within the licensed trade.

The qualification is designed to assist those who are preparing to work in retail or licensed premises that offer age-restricted products and services to the public.

Based on extensive feedback from Highfield-approved training providers, the updated qualification will allow learners to choose between five different pathways depending on their job role – the first time this has been offered by any awarding organisation.

The five pathways are:

  • Retail
  • Licensed hospitality
  • Gambling
  • Restricted entertainment
  • Body modification

Jason Sprenger, Highfield Chief Executive, said, ‘We pride ourselves on listening and responding to our customers, and there was a clear demand for an underage sales qualification that was specific to job roles. This is the first time any awarding organisation has taken a bespoke rather than generic approach to this qualification, and it will give employers within those specific areas the trained and knowledgeable staff needed to operate safely and legally with confidence’.

The new qualification will continue to be assessed by a 30-minute, multiple-choice examination. However, the exam will now consist of 12 core questions and 6 pathway-specific questions.

It is designed to replace the existing Highfield Level 2 Award in Underage Sales Prevention (RQF), which will be available for delivery until 31 December 2018.

We have already issued an operational note to Highfield centres delivering the original qualification to inform them of the changes to registrations, examination papers and certification, as well as the withdrawal of units.

 

Changes to Highfield Licensing Qualifications

Highfield Awarding Body for Compliance (HABC) has recently made amendments to the qualification specifications for the HABC Level 2 Award for Personal Licence Holders (QCF) and the HABC Level 2 Award in Underage Sales Prevention (QCF) to reflect changes in legislation and government guidelines.

The revised specifications feature additional assessment requirements and guidance, and also highlight changes to penalties and temporary event notices.

The updated qualification specifications are:

HABC Level 2 Award for Personal Licence Holders (QCF) (V9.0 January 2016)

HABC Level 2 Award in Underage Sales Prevention (QCF) (V3.0 January 2016)

These documents are also available to download on our website on each specific qualification page under ‘qualification specification’.

We recommend that you start using the updated qualification specifications immediately.

If you have any further queries relating to the content of this bulletin, please contact your account manager directly.

Update to licensing qualifications

HABC LogoHighfield Awarding Body for Compliance (HABC) has made updates to the HABC Level 2 Award for Personal Licence Holders (QCF) in light of changes recently made by the UK’s Chief Medical Officer to alcohol consumption guidelines.

We have reviewed and updated the  qualifications and examination papers in line with the new legislation and guidelines and, as such, have developed and released new exam papers.  Consequently, papers with the following paper code have been withdrawn:

  • PLH2015

Learners who undertake exams with papers that have the above paper code will not be negatively affected by this change up to and including 31 January 2016.

However, Centres that currently hold unused stock of the above paper code will be able to return them to Highfield to be replaced free of charge.  The deadline to return these is 1 March 2016.  Please contact your Highfield account manager to arrange this.

The use of papers with this examination code after 31 January 2016 is prohibited, and we would urge Centres to contact us to replace these. If any examination papers with this code are unreturned after this date, we would kindly request that they are destroyed.

If you have any queries, please contact your account manager directly.

 

 

Updates to SCPLH and SCPLH Refresher qualifications

SCPLH RefresherHighfield Awarding Body for Compliance (HABC) has updated its qualifications for the Scottish Certificate for Personal Licence Holders (SCPLH) at SCQF Level 6 and the SCPLH (Refreshers) at SCQF Level 6.

The updates come in response to changes recently made by the Scottish Government to licensing legislation and by the UK’s Chief Medical Officer to alcohol consumption guidelines.

We have reviewed and updated the relevant qualifications and examination papers in line with the new legislation and guidelines and, as such, have developed and released new exam papers.  Consequently, papers with the following paper codes have been withdrawn:

Scottish Certificate for Personal Licence Holders at SCQF Level 6:

  • SLH6003
  • SLH6004
  • SLH6005
  • SLH6006

Scottish Certificate for Personal Licence Holders (Refreshers) at SCQF Level 6:

  • SLHR603
  • SLHR604
  • SLHR605
  • SLHR606

Learners who undertake exams with papers that have the above paper codes will not be negatively affected by this change up to and including 31 January 2016.

However, Centres that currently hold unused stock of the above paper codes will be able to return them to Highfield to be replaced free of charge.  The deadline to return these is 1 March 2016.  Please contact your Highfield account manager to arrange this.

The use of papers with these examination codes after 31 January 2016 is prohibited, and we would urge Centres to contact us to replace these. If any examination papers with these codes are unreturned after this date, we would kindly request that they are destroyed.

If you have any queries, please contact your account manager directly.