A big thank you to everyone who took part in our customer service survey earlier in the year. We appreciate the feedback and are delighted to report that the overall message was ‘keep on doing what you’re doing’.
That’s not to say there wasn’t some constructive feedback, and we’ll be working hard to improve those areas, starting with fewer emails! Hence this monthly round-up of our news instead of individual bulletins.
But it’s great to know that over ninety percent of you are happy with the level of customer service we offer, and we’re determined to get that up to as near one hundred percent as possible!
Of course, you don’t need to respond to the customer service survey to let us know how we are doing. We’re happy to hear your feedback at any time. We’re always open to suggestion on how we can improve our offer to you and our account managers are on hand every weekday to listen and respond to your feedback.