Preparing learners for Customer Service roles

Highfield has launched a new set of work-related customer service qualifications.

With three qualifications available as an Award, Certificate or Diploma at level 1, the qualifications have been designed to give employers and training providers maximum flexibility in providing an introduction to customer service skills, as well as supporting  learners in their preparation for a role within a workplace.

For more information, go to: https://www.highfieldqualifications.com/qualifications/customer-service

Customer service survey – thank you!

We’d like to say a massive thank-you to everyone who took part in our customer service survey earlier this year, and that we appreciate the feedback from everyone.

But most of all, we’re delighted to report that the vast majority of our customers are happy with our level of service and would recommend Highfield to others.

So we’ll keep on doing what we’re doing, and we’ll keep on listening and responding to our customers.

Of course, there was constructive feedback from some our customers, and we have already begun to address those issues. For instance, we have already reduced the amount of paper we send out, reducing waste and helping the environment.

And we’ve already held a couple of focus groups with customers to follow up on some of the points made in the feedback, with a number of really good recommendations to be implemented over the coming months.

But after all that, it’s fantastic that over 95 percent of you rate our customer service as excellent or very good. Although that still means we have some work to do on that final 4 percent or so!

Finally, if there’s something you think we can do better, you don’t need to wait for the customer service survey. We’re always happy to hear from our loyal customers and appreciate any feedback on how we’re doing. Likewise, we are open to suggestions on how we can improve our offer to you.

As we say, we’ll never stop listening and responding, so please do contact your account manager if there’s anything you want to share with us.

And to find out how we train our own staff in customer service, go to https://www.highfieldqualifications.com/qualifications/customer-service

Did you know…customer service training

So you’re looking for customer service training? 

Did you know our Customer Service Level 2 e-learning course can be used to support the knowledge element of the Highfield Level 2 Award in Customer Service? Learners simply have to sit an exam to achieve the qualification.

But what if you’re not looking for a qualification? No problem. It’s also a great stand-along customer service training course covering everything you need to know about customer service.

New customer service qualifications from Highfield

Highfield has launched three brand new customer service qualifications to provide more thorough coverage of the area.

The new qualifications are the result of a consultation with centres over the last few months into how we could further strengthen our approach to supporting the topic.

And it is expected the qualifications will help learners develop their knowledge and skills to get into work or update their existing abilities.

The three new qualifications are:

The qualifications are based on GLH, so to complete the award learners must achieve 45 GLH, the certificate 101 hours and the diploma 296.

All of the qualifications are assessed via a portfolio of evidence, however, if centres wish to develop their own workbooks to support the assessment, these will need to be approved by Highfield first. 

For more information, contact us on 0845 2260350 / 01302 363277 or email us at sales@highfield.co.uk for more information.