Delivering apprenticeships with Superdrug and Savers

Recently Superdrug and Savers – part of the AS Watson Group – made the switch to HABC for all their apprenticeship needs.  As part of National Apprenticeship Week 2014 (3-7 March 2014), we spoke to Operations Manager Sue Johnston, and two learners, about how apprenticeships were bring real benefits both to the business and to young people.

Sue Johnston, Operations Manager, Superdrug and Savers

Superdrug and Savers‘For us, one of the main benefits of Apprenticeships is the up-skilling of our workforce.  Apprenticeships bring in new people who, given the opportunity and the right training, can become a key element of our succession plan. Great people means great service, which in retail can also have a positive effect on sales and the profitability of the business.

Our Apprentices gain a qualification as well as some very valuable life skills such as increased confidence, better communication skills and self-belief, all of which are transferable into any other workplace or further education scheme.

To any business considering taking on apprentices, I would say ‘Go for it!’ You are giving a young person an opportunity to develop their skills, get on the career ladder and gain valuable experience. The business also benefits from this experience. It’s a win-win situation.

I would say for young people considering an Apprenticeship; choose carefully and ensure the area you want to go into is right for you.  If possible, volunteer somewhere first to be sure.  But once you have made your choice, you’ll get a qualification, valuable experience, a chance of a permanent job at the end – all whilst getting paid….Why wouldn’t you?

Eighty percent of our completed Apprenticeships have gained a permanent role within our business, but one of our great success stories is Christy.

Christy became an apprentice after completing a 6-week Retail Traineeship through the Job Centre voluntarily, as she was registered unemployed.  She showed such promise during those 6 weeks that we offered her the opportunity of doing an Apprenticeship.  Christy completed her qualification over 12 months and gained a permanent contract. She has recently been promoted from being a Sales Assistant to a Store Supervisor – and she is still only 18!

We chose to work with HABC for Apprenticeships because of their customer service, their family atmosphere and the fact that they include you as a provider, rather than dictate to you.  So far it’s been an excellent experience and there is always someone to answer your questions.  We meet regularly to discuss our future and where to want to develop, and HABC fully support us in this.’ 

Christy Horsley, Superdrug (Apprenticeship: Retail Skills)
‘I chose an apprenticeship over other courses as I prefer to learn practically.  Classrooms never suited my learning style and doing an apprenticeship meant I was getting experience, as well as a qualification.

So far the best part for me has been passing my tests.  I was very nervous but with the support from my assessor and my manager, I sailed through each one first time.  I’m already achieving my goal of getting a permanent position as I have now completed my apprenticeship.  I am now a store supervisor, but I want to continue learning do more so that one day I may be a store manager, helping other people become what they want to be.

To any other young people considering an apprenticeship, I would say this is the best thing I ever did.  If you like being hands-on then take the opportunity, work hard and you will achieve your goals.  I did!’

Gemma Southcoat, Superdrug (Apprenticeship: Retail Skills)
‘I wanted to have a career, not just a job, so I though an apprenticeship would be the best way to start that process as it could lead to so much more.

Working with the team and the customers has been the highlight for me.  I am a trainee sales assistant and work with the public every day in small town so you get to know the locals.  I love the customer service part of this role as I can help people, learn new skills and I am so much more confident talk to people now than I used to be. 

I hope that my apprenticeship will give me the opportunity to stay in retail with my current employer, but if not with them then certainly in the same area of the business.  I want to progress and work towards being a manager of my own store one day. 

My apprenticeship has helped me now only with the knowledge of retail but also in myself.  I was quite shy to begin with, and now I am far more confident and outgoing.’

To find out why more and more organisations are moving to HABC for apprenticeships, check out the AS Watson testimonial video on Highfield TV:

 

Updated APLH course book and training presentation

NCPLH-PP-CDWe’ve updated our materials related to the APLH, with additions to the Level 2 Licensing Course Book to take into account recent changes to legislation and a redesigned Level 2 APLH Licensing Training Presentation to make it even more user friendly.

Suitable for use on Level 2 Award for Personal Licence Holders (APLH) courses, the book focuses on key points and covers the Licensing Act 2003, personal licences, premises licences, protection of children, powers and enforcement, temporary event notices and responsibility in alcohol retailing.

The training presentations covers the same areas via a PowerPoint presentation, delegate and tutor thumbnails, handouts, exercises and a full set of lecture notes to guide trainers.

For more information and to see our wider range of products for the APLH England and Wales, click here.

A Question of Licensing for Scotland

SCPLHqof-book A Question of Licensing for ScotlandWith licensing such a hot topic in Scotland at the moment, Highfield has published A Question of Licensing for Scotland, an interactive and practical workbook to help train servers and sellers of alcohol. 

The book provides 2 hours of licensing training for staff who sell or serve alcohol (as required by Scottish law), and can be used by trainers to sell to Personal Licence Holders who are looking to train colleagues on-site.  Key topics covered include Scottish licensing law, powers of enforcements, licensed premises, protection of children and seller’s responsibility.

The book also contains a tear-out training record which can be used to demonstrate proof of training. 

To find out how we stack up against our competitors for end-point assessment, simply visit here.

Level 3 A Question of Health and Safety

l3-qof-hs-bookWe’ve updated our A Question of Health and Safety for Supervisors, adding new activities and updates to make it compliant with changes to RIDDOR and more engaging for learners.

The book provides an ideal way for supervisors to test their health and safety knowledge prior to attending a Level 3 course, or to prepare for an examination.  It can also be used to demonstrate retained knowledge as part of competency testing or refresher training.

For more information, go click here.

Revamped HACCP Level 4 presentation – available for pre-order

HACCP-L4-CDOur Level 4 Award in HACCP Training Presentation has undergone a complete revamp, with a new style, more photos and illustrations, and an ongoing case study throughout the course which effectively explains the stages of HACCP in a practical way.

Aimed at educators delivering regulated or in-house courses, the presentation – available as a CD-ROM – also includes a lecture plan, handouts, group exercises, icebreakers and lecture notes.

For more information click here.

New and improved Level 2 food safety presentation – available for pre-order

Level 2 Food Safety PresentationOur Complete Level 2 Food Safety Presentation Pack has long been one of the most popular products in its field.  And now we’ve made it even better with a number of updates designed to maximise its effectiveness to learners.

Along with a refreshed and more up-to-date style, the presentation includes new photography and graphics to better illustrate fundamental concepts vital for successful learning in food safety.

We’ve also provided updated guidance on legislation and best practice, as well as information on allergens – one of the fast-growing areas of concern for food safety professionals.

The overall pack includes lecture notes, handouts, exercises, energizers and Highfield exam papers on top of the presentation, and is a must-have for any provider delivering food safety level 2 courses.

For more information click here.

Intermediate Level Apprenticeship in Retail Apprenti-kit

retail-apprenti-kitFollowing on from several months of review and development, we’ve made a number of updates to our Intermediate Level Apprenticeship in Retail Apprenti-kit.

The updated kits now include units on understanding customer service in the retail selling process, how individuals and teams to contribute to the effectiveness of a retail business, and how a retail business maintains health and safety on its premises.

For more information click here.

Updated employability kits now available

lv1-ekit-onlv2-ekit-onWe’ve updated our Employability-kits with a number of improved and wide-ranging employment-based scenarios and activities that will support and enhance your learners’ understanding and achievement.

The changes – which relate to the mandatory units for each kit including Self-assessment for Level 1 kit and Self-management Skills for our Level 2 kit – will give learners the knowledge that employers are increasingly looking for in new recruits.

Based on the delivery model being undertaken, it will also be possible to add additional units to either the level 1 or level 2 Employability-kits, further aiding learner engagement.

For more info click here.

Keynote speech for Highfield Chairman at international conference

food safety conference in BahrainHighfield Group Chairman Richard Sprenger will be the keynote speaker at this year’s Food Safety Conference in Bahrain.

The event, held from 15 to 17 April 2014 and now in its second year, saw delegates from the food and hospitality sectors around the globe descend on the Bahrain International Exhibition Centre for a series of presentations, forums, demonstrations and discussions in food safety.

Delegates also got the chance to attend a number of HABC workshops on its qualifications including the Level 3 Award in Effective Auditing and Inspection Skills, the Level 2 Award in HACCP for Catering, the Level 2 Award in Food Safety for Catering and the Level 2 Award in Emergency First Aid at Work.

It was the second major speech for the Highfield Chairman this year, who in January 2014 had spoken at a seminar in Doha, Qatar about the importance of a ‘person in charge (PIC)’ in implementing good food safety measures – something that has already happened in Dubai with help of HABC.

‘PICs must ensure that food handlers are trained about hygiene before they start work,’ said Richard.  ‘They must also ensure that their food suppliers are registered and approved by appropriate authorities in order to trace the origin of any food contamination’.

For more information on HABC’s work in the Middle East, go to www.highfieldabc.ae/

Concerns over SCPLH refreshers

HABC is urging SCPLH holders to undertake their refresher training as soon as possible after fresh concerns were raised about the number completing.

It is a requirement in Scotland that anyone who received a personal licence on or before 1 September 2009 must have completed refresher training by 1 September 2014.  However, there are concerns that only a small percentage of those affected have completed this, with some reports suggesting as few as 1200 of the 25,000 licence holders in Scotland having undertaken the training as of March 2014.

The failure to complete refresher training by the deadline could be potentially catastrophic for individuals and businesses, with the Scottish Government insisting that those who do not complete in time will have their licences revoked.

HABC is supporting a campaign by the Hospitality, Leisure, Travel and Tourism Consultancy (HLTTC) to raise awareness of the issue and a number of initiatives to encourage licensees to complete their training in time.

Highfield has also recently published the Licensing Course Book, which is suitable for both licence holders and educators undergoing refresher training, and can be used as a reference manual once training has been completed.

For more information, click here.