New on-programme qualifications to support apprenticeships

A number of new and updated on-programme qualifications to support learners who are undertaking the new apprenticeship standards are being made available by Highfield.

Designed to help apprentices prepare for their end-point assessments, the qualifications have been developed after thorough feedback and consultation with training providers.

The following seven qualifications will be launched on 1 May 2019:

  • Highfield Level 3 Certificate in Retail Team Leading (RQF)*
  • Highfield Level 3 Diploma in Retail Team Leading (RQF)
  • Highfield Level 4 Certificate in Retail Management (RQF)*
  • Highfield Level 4 Diploma in Retail Management (RQF)
  • Highfield Level 2 Certificate in Supply Chain Operations (RQF)
  • Highfield Level 2 Certificate for Drivers of Large Goods Vehicles (RQF)
  • Highfield Level 3 Diploma in Business Administration Skills

Four qualifications were also launched on 1 April 2019:

·         Level 2 Certificate for Supply Chain Warehouse Operatives (RQF)
·         Level 3 Diploma in Team Leading and Supervision (RQF)
·         Level 5 Diploma in Operations and Departmental Management (RQF)
·         Level 2 Diploma for Retailers (RQF)

*These two qualifications will cover the knowledge criteria of the apprenticeship standard only. The larger diplomas cover the knowledge, skills and behaviours of the apprenticeship standard.

Qualification withdrawal
The following qualifications will be withdrawn on 31 July 2019, after which point no new learners will be able to register for them. Centres will then have two years from this date to claim certification. 

Qualification Number Qualification title Operational End Date Certification End Date
603/2863/0 Level 3 Diploma for Retail Team Leaders 31 July 2019 31 July 2021
603/2861/7 Level 4 Diploma for Retail Managers 31 July 2019 31 July 2021
603/2010/2 Highfield Level 2 Certificate for Supply Chain Operators (RQF) 31 July 2019 31 July 2021
603/3433/2 Highfield Level 2 Certificate for Large Goods Vehicle Drivers (RQF) 31 July 2019 31 July 2021
603/3600/6 Highfield Level 3 Diploma for Business Administrators (RQF) 31 July 2019 31 July 2021

Likewise, the qualifications below will be withdrawn on 30 June 2019.

Qualification Number Qualification title Operational End Date Certification End Date
603/1343/2 Level 2 Diploma for Retailers 30 June 19 30 June 21
603/1599/4 Level 5 Diploma in Leadership and Management (RQF) 30 June 19 30 June 21
603/2009/6 Level 2 Certificate for Warehouse Operatives (RQF) 30 June 19 30 June 21

It should be noted, however, that the current Highfield Level 3 Diploma for Management (RQF) – which can be used to support the delivery of the Team Leader/Supervisor Standard – will not be withdrawn.

What does this mean for you?
For the qualifications being withdrawn on 31 July 2019, centres will have until this date to register any learners on to the current versions of the qualifications. For the qualifications being withdrawn on 30 June 2019, centres will likewise have until this date to register learners.

Any learners who originally began on the current qualifications may transfer their registration over to the new qualifications if they prefer. In this case, the portfolios of evidence they produce must meet all the assessment criteria from the new qualification they transfer to.

There will be no change to assessor or centre approval requirements and this approval will be transferred over automatically. There will also be no change to the registration fees.

Learners will then have two years from this date to claim certification.

New specialised qualifications for the care sector

Highfield Qualifications has launched three new specialised qualifications for the care sector covering the important areas of medication handling, autism spectrum conditions, and equality, diversity and rights in care.

The qualifications have been developed in close cooperation with a number of centres active in the care sector, as well as specialised subject matter experts, and have been designed to meet the growing need of care sector employers in these areas.

The qualifications, which cover the knowledge aspects of their subjects and are suitable for learners aged 16 and above, are:

  • Highfield Level 2 Certificate in Principles of Equality, Diversity and Rights in Care (RQF)
  • Highfield Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings (RQF)
  • Highfield Level 2 Certificate in Introduction to Autism Spectrum Conditions

Each of the qualifications is assessed through the completion of a portfolio of evidence that will need to be assessed and quality assured by the centre.

For more information, contact us on 0845 2260350 / 01302 363277 or email us at for more information. 

New customer service qualifications from Highfield

Highfield has launched three brand new customer service qualifications to provide more thorough coverage of the area.

The new qualifications are the result of a consultation with centres over the last few months into how we could further strengthen our approach to supporting the topic.

And it is expected the qualifications will help learners develop their knowledge and skills to get into work or update their existing abilities.

The three new qualifications are:

The qualifications are based on GLH, so to complete the award learners must achieve 45 GLH, the certificate 101 hours and the diploma 296.

All of the qualifications are assessed via a portfolio of evidence, however, if centres wish to develop their own workbooks to support the assessment, these will need to be approved by Highfield first. 

For more information, contact us on 0845 2260350 / 01302 363277 or email us at for more information.

Important changes in assessments for some of our qualifications

Following consultation with our centres, we’re making some important changes to a number of our qualifications.

The changes affect qualifications that currently offer more than one assessment unit for some units.

What’s changing?

From 1 July 2019, the units in these qualifications will only be assessed by one method of assessment, as indicated below:

 Qualification(s) Unit(s) Assessment method
Title QAN Title Reference  
Highfield Level 1 Award in Food Safety in Catering (RQF) 603/2615/3 Food Safety Awareness in Catering D/616/6880 Multiple-choice exam
Highfield Level 2 Award in Food Safety in Catering (RQF) 603/2033/3 Principles of Food Safety in Catering R/615/8162 Multiple-choice exam
Highfield Level 2 Certificates in Hospitality and Catering Principles (RQF) 600/7802/9




Highfield Level 2 Award in Food Safety in Manufacturing (RQF) 603/2035/7 Principles of Food Safety in Manufacturing D/615/8164 Multiple-choice exam
Highfield Level 2 Certificate in Cleaning Principles (RQF) 600/3901/2 Dealing with routine and non-routine waste R/502/2250 Portfolio of evidence
Health and Safety for the cleaning and support services industry Y/502/2251 Portfolio of evidence
Working with customers and others in the cleaning and support services industry D/502/2252 Portfolio of evidence
Highfield Level 1 Suite in Personal Development for Employability 600/8456/X




All of the above units As above
Highfield Level 2 Suite in Personal Development for Employability 600/8457/1




All of the above units As above

What this means for you

Any assessments taking place on or after 1 July 2019 must abide by the requirements outlined in the table above.

Centre and tutor approval will not be affected by this change, however, centres must ensure they follow the requirements outlined within each of the qualification specifications. Updated qualification specifications will be made available from 1 June 2019.

Centres must ensure they have suitably knowledgeable and qualified assessors in place for units assessed by a portfolio of evidence and must abide by the examination and invigilation guidelines for units assessed by multiple-choice exam.

The Future of Food Safety – Converting Certification to Competence

Highfield Food Safety CPD Event

The Future of Food Safety

As we welcome in the new year, like many of you, we’re also looking to and planning for the future. In 2019 we’re as committed as we’ve ever been to raising food safety standards through qualifications and supporting training. On Tuesday 19 February, Highfield Chairman Richard Sprenger will deliver two CPD sessions on what the future of food safety might look like.

These half-day CPD sessions will provide food safety trainers, training managers from corporate organisations, and enforcement officers with the chance to discuss our proposals for the future of food safety and HACCP training, share in Richard Sprenger’s knowledge and participate in our vision for improving food safety based on our global experience.

We’ve written the most popular books on food safety and, over the last 35 years, evolved into the UK’s leading provider of regulated food safety qualifications, training materials and e-learning.

Fifty years of promoting food safety in roles as diverse as enforcement officer, government adviser, director and chairman of an awarding organisation have given Richard an insight into food safety that is unrivalled. His passion has seen him travel the world working with trainers, large companies and government bodies to implement improvements to food safety standards.

It is this experience that ensures that not only are Highfield’s solutions to food-safety issues based on good science, but that they are pragmatic and practical for the real-world situations that occur in business.

Since 2010 Highfield, under the leadership of Richard, has been heavily involved in the implementation of the Dubai government’s mandated Person in Charge (PIC) Programme, a programme that has seen measurable and meaningful success in improving standards of food safety.  

This success has given Highfield the blueprint for a new way of implementing food safety and hygiene improvements. A way that sees the certificate reflect competency, rather than just a box-ticking exercise in the latest third-party audit or inspection.

At this event Highfield will unveil what we believe will be a significant step forward in converting ‘the certificate on the wall’ to genuine competence in the workplace, and provide food businesses with the means to accept the responsibility for food safety and HACCP within their business.

This is the ideal CPD event for anyone with responsibility for training or implementing food safety improvements.

Delegates can choose from two sessions, with one session in the morning and a second session taking place in the afternoon. The timings and the agenda can be seen below.


Morning session –

8.30 – 9.00am: Registration and refreshments
9.00-10.00am: Improving food safety
10.00-10.30am: HACCP in catering
10.30-10.45am: Break and refreshments
10.45am – 11.45am: The future of food safety: certified programmes and HACCP for catering v CODEX

Afternoon session –

12.45-1.15pm: Registration and refreshments
1.15-2.15pm: Improving food safety
2.15-2.45pm: HACCP in catering
2.45-3.00pm: Break and refreshments
3.00-4.00pm: The future of food safety: certified programmes and HACCP for catering v CODEX

Attendance at this event will award participants with 3 CPD hours.

Places cost £35+VAT for Highfield centres and £55+VAT for non-centres.

To book your place, click here or call 0845 226 0350/01302 363277.

What you need to know about our products, qualifications and GDPR

As you are probably aware, the GDPR – or the General Data Protection Regulation – came into effect in May and has changed the way all businesses keep data.

But it also has an impact on the content of our qualifications and products, and in some cases how those qualifications and products should be used.

We’ve produced a short video (less than two minutes) to let you know what we’re doing to make sure ALL of our products and qualifications are compliant with the GDPR.

In the meantime, if you are a Highfield centre and have a specific question, please contact your account manager who will be happy to help.

Or contact us on 0845 2260350 / 01302 363277 or

Guidance on new first-aid qualifications

A new video to help employers and learning providers understand changes to first aid training has been launched by awarding organisation Highfield Qualifications.

The video, available on Vimeo, covers both of the main first-aid qualifications used in workplaces, First Aid at Work and Emergency First Aid at Work, and provides an overview of the main changes.

The updated qualifications, which came into effect on 1 October 2017, have been introduced to make them more streamlined and relevant to workplaces and employers, while still meeting Health and Safety Executive (HSE) and RC(UK) guidelines. 

Key amongst the changes is making Emergency First Aid at Work a Level 3 qualification to align with other first-aid qualifications, removing the need to complete an accident report form from both qualifications, and guidance and amplification on key first aid terms to provide standardisation amongst first-aiders. However, assessment of first-aid qualifications will still cover practical skills and theory.  

The qualifications have also been reviewed against the Regulated Qualifications Framework (RQF) so that they are recognised by government and meet the requirements for funding.

For more on first-aid qualifications from Highfield, go to  

Highfield receives Dubai accreditation for lifeguarding

One of the Middle East’s leading awarding organisations has been accredited in Dubai to certify persons in lifeguarding, under new regulations designed to improve beach and pool safety.

Highfield MEA, part of the UK-based Highfield Qualifications, has been accredited under ISO standards and Dubai Municipality regulations by DAC, meaning that it can now offer approved training centres high-standard examinations and certification for persons working in the lifeguarding sector.

The organisation, which is registered with the Knowledge and Human Development Authority (KHDA), has been offering the certification of persons in Dubai and internationally for seven years and operates in around 40 countries.

It is hoped the new standards will help the Dubai Municipality to certify all lifeguards operating in the emirate before July 2017 as part of efforts to raise standards.  

Richard Sprenger, Highfield Chairman, said, ‘We’d like to congratulate everyone involved in this project for all their hard work. We believe that Highfield’s experience in providing internationally recognised qualifications will help to contribute to improving standards.

Because Highfield is part of a wider group of companies, we can provide approved training centres with a complete support package that includes resources and materials that will help candidates to meet the new requirements for July 2017.

For those centres whose lifeguards may also work outside Dubai, we can also issue international qualifications, meaning that businesses can continue to use existing training companies and qualifications with the confidence that independent assessment will provide compliance within Dubai’.

Rebecca Sprenger, International Director, added, ‘Customers can be confident that centres registered with Highfield will have the highest standards of quality assurance and client care, and that because we do not provide the training ourselves, the assessment process is entirely independent’.  

For more information, please contact 0971 4 449 4042 or email

You can also find out more information at


Two new qualifications to support care sector leaders

Health and Social Care QualificationsTwo new qualifications to support the training and development of current and future care sector leaders have been launched.

Developed by Highfield Qualifications and approved by Skills for Care, the qualifications are the most up to date in the sector that cover the principles of leadership and management for adult care, and the principles of commissioning for wellbeing.

The HABC Level 5 Certificate in Principles of Commissioning for Wellbeing (RQF) supports those for whom commissioning is part of their job role, and introduces the principles to new commissioners, enabling more experienced wellbeing professionals to review and update their knowledge. Although aimed at those who commission adult care and support services, it can be contextualised to support commissioners in health, housing and children’s care. It is the first of a suite of commissioning qualifications planned by Skills for Care.

The HABC Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) covers the knowledge and understanding needed to allow learners to move into higher level training, thus bridging the gap between level 3 and level 5 qualifications.  It aligns with the Management Induction Standards (2016) and covers areas such as communication, safeguarding, professional development, regulatory processes and performance management.

Jason Sprenger, the Highfield Chief Executive said, ‘Supporting the development and training of current and future leaders in the care sector is paramount if it is to have the skilled individuals it needs to deliver services in an increasingly challenging environment. These are the most up-to-date additions to a suite of qualifications that focus on the principles of commissioning for wellbeing and the principles of leadership and management for adult care, and have been developed to a Skills for Care specification’.

For more information, go to, phone 0845 2260350 or 01302 363277, or email 

Find out more about Highfield at our new event

new eventWe will be holding a number of events across the UK to introduce you to Highfield and provide further information on our family values, policies and benefits, as well as guidance and support on our registration process.

The events will also provide a platform for feedback to discover how we can continue to improve our services, products and/or qualifications, to become both your awarding organisation and product provider of choice.

The session will also include a food safety update delivered by an expert speaker, focusing on key topics and current issues within the industry.

Dates and locations are:

Friday 9 December 2016 – Doncaster

Food safety presentation delivered by Sarah Daniels

Monday 12 December 2016 – Newcastle

Food safety presentation delivered by Jude Hutchison

Tuesday 3 January 2017 – London

Food safety presentation delivered by Richard Sprenger

Thursday 5 January 2017 – Walsall

Food safety presentation delivered by Richard Sprenger

Tuesday 17 January 2017 – Belfast

Food safety presentation delivered by Professor Chris Elliott

Tuesday 31 January 2017 – Wales

Food safety presentation delivered by Euan MacAuslan

 Areas covered in each event will include:

  • How to switchover from CIEH to Highfield, and our support for you during that process
  • The range of qualifications we offer, and areas for development
  • An introduction to the Highfield team and some of our subject matter experts
  • Highfield future and the move over to the RQF
  • How we provide ongoing support to centres
  • Associated training materials from Highfield International
  • A food safety update from a subject matter expert
  • How can we improve our service, products and qualifications
  • What you want from an awarding organisation

Each morning event (09:00am – 12:00pm) is FREE to attend and is open to not only CIEH customers, but also training providers who would like to find out more about delivering qualifications from Highfield. It goes without saying that we would welcome any of our current customers who would like to attend, it is always good to catch up, receive feedback and see how we can improve.

To book yourself and/or your colleagues on to this event, please visit here. Alternatively, you can secure your place by calling our Sales team on 0845 226 0350 or by emailing the Events team at Spaces will be allocated on a first-come, first-served basis. Book now to avoid disappointment!

We hope that you can join us for what is sure to be an extremely informative event.