National Licensing Week – tourism and leisure

Day 2 of National Licensing Week, and with today’s focus on tourism and leisure, we’re looking at ways to stay compliant with the law so your business doesn’t miss out as we head into the holiday season.

Did you know our Highfield Level 2 Award In Underage Sales Prevention (RQF) is designed to support those working or preparing to work in licensed premises offering age restricted products and services?

And that learners can choose between FIVE different pathways, including:

• Retail
• Licensed hospitality
• Gambling
• Restricted entertainment
• Body modification

For more information, click here 

#NLW2019 #licensing #askhighfield

National Licensing Week – interview with Andrew Constantine, Highfield’s licensing and compliance manager

This week is National Licensing Week, with Monday’s focus on ‘positive partnerships’. So we went behind the scenes to talk to Andrew Constantine, Highfield’s licensing and compliance manager, to find out more on his role in helping those businesses we work.

Hello Andy. Tell us a bit about how you got into the licensing sector?
Originally working within Doncaster Councils Town Centre Management team, I had the opportunity of developing and introducing a new project to the town called Best Bar None.  The Home Office approved scheme is aimed at improving the quality of management of licenced premises through self-improvement instead of enforcement.  This new role sat within the Trading Standards and Licensing team.

How long have you been at Highfield? What had you done previously?
I soon realised that the best way to self-improvement is through training and found that the most cost-effective way to offer this to the licensed trade was for me to build it in to my role.  So, I put myself through the PTLLS course and started to deliver, amongst other things, APLH, first aid and customer service training.  This led to a relationship with Highfield, from which I have never looked back.  When, four and a half years ago, the opportunity came about to work for Highfield, I just had to take it.

Briefly explain your role as a BDM.
As a BDM my role is all about building relationships with businesses and individuals to ensure that they are getting everything they need from Highfield.  Increased income on our part is a by-product of customer satisfaction, which is achieved by our customers being able to deliver the best to their customers.

What are the biggest issues in the licensing trade right now?
Because my remit covers both English and Scottish licensing there is always something new on the horizon.  At the moment the focus is on Scotland, where they are going through the process of both refresher training and the 10-year renewal of personal licenses.  The key points in this are:

  • Applications for renewal of personal licences issued on 1 September 2009 must reach licensing boards by 31 May 2019, or three months before the expiry date.
  • Best practice is to sit the refresher as soon as possible and send the qualification certificate with your application for renewal.
  • Trainers need an SCPLH qualification and up-to-date CPD, which can include refresher training.

What’s the most common question you are asked by businesses/centres?
Our staff are well trained in compliance, what else can we offer? – There are some excellent apprenticeship standards aimed both at licensed hospitality and licensed retail.  These are great ways to ensure you have both well trained and loyal staff members.

What do you think the licensing sector can expect in 2019? Any predictions?
There are two items that the UK Government currently have out for consultation, which could have an impact on licensing:

  • The proposed introduction of Minimum Unit Pricing in Wales
  • The extension of licensing legislation to cover airside at airports

Also, north of the border there is the redevelopment of the SCPLH qualification, which is due to hit at the end of 2019 once the renewal process is complete.

Finally, can you give us any tips for licensed businesses looking to upskill or develop staff?
Any business is only as good as it’s weakest member of staff.  In the case of a licensed premises this means that a mistake could lead to the suspension or revocation of the license.  The best way to avoid this is through training, in particular, the more Personal License holders you have the more staff you have that are trained to a nationally recognised level to protect your business.

The last thing that I would mention is that at Highfield we have a very good Customer Service culture.  This is important in any business but especially in the licensed hospitality sector, so I believe that all staff, from the Licence Holder to the new pot collector, should have some level of Customer Service training.

For more information on Highfield’s licensing offer, go to www.highfieldqualifications.com/qualifications/compliance/licensing, call us on  01302 363277 / 0845 2260350, or email info@highfield.co.uk

PRESS RELEASE: Campaign to provide clarity on Scottish personal licence renewals   

A campaign has been launched by Highfield Qualifications to make sure that personal licence holders understand the new requirements around licence renewal and refresher qualifications.

And the campaign is being backed by top licensing expert Janet Hood of Janet Hood Training & Consulting, who has provided step-by-step guidance to help personal licence holders and businesses understand their requirements.

Highfield Qualifications is one of the leading exam boards in the UK and works with a number of training providers, retailers, and on and off-trade businesses in the Scottish licensed sector.

It launched its campaign with an event at the University of Stirling towards the end of 2018, featuring presentations from Janet Hood and Highfield’s Andrew Constantine.

As part of the campaign, Highfield is offering:

  • a step-by-step guide, developed by Janet Hood, on its website to provide clarity to personal licence holders on the actions they need to take (https://www.highfieldqualifications.com/scplh)
  • a ‘CourseFinder’ option on the Highfield website to allow individuals to search for training
  • an advertising toolkit for training providers to help get the message over to their customers
  • regular social media updates

The Scottish government clarified changes to personal licence renewal in September 2018, which will also impact on the delivery of ‘refresher’ training. However, the last time the Scottish government implemented major changes to licensing regulations in 2014, nearly 8,000 people missed out on renewing them.

Janet Hood LLB Dip LP NP, of Janet Hood Training & Consulting, said, ‘In order to renew you or your staff member’s personal licence you must have obtained a refresher training pass certificate, then apply at least three months before the expiry date of your personal licence.

For an expiry date of 31 August 2019, that means you need to apply for renewal by 31 May 2019. Likewise, for an expiry date of 7 September 2019, you’d need to apply for renewal by 7 June 2019, and for an expiry date of 17 November, you’d need to apply by 17 August 2019’.  

Janet added, ‘However, the best advice is to get trained now. Check your own and your staff or colleagues’ personal licences (you should have the originals or at least copies on-site). If a personal licence is due to expire at any time in 2019, it is time to make plans for renewal and take action now.

You should also remember that you or your colleagues may be at the refresher training five-year point, in which case you or they need to ensure you have sat and passed the refresher exam 5 years before the expiry date.

So for example, if your licence expires 30 June 2024, refresher training needs to be completed by 30 March 2019 and you need to advise the licensing board within 3 months of the expiry date, ideally as soon as you have received the refresher training pass certificate’.

Jason Sprenger, Highfield Chief Executive, said, ‘We need to avoid a scenario where thousands again miss out on renewing their personal licence. If you already hold an SCPLH qualification and are a licence holder whose license is coming up for renewal, it is best practice to sit the refresher as soon as possible.

While trainers don’t need a licence, they do need the SCPLH qualification and up-to-date CPD, which can include refresher training’.

For more information, go to https://www.highfieldqualifications.com/scplh

For regular updates, go to: https://twitter.com/askhighfield and https://www.facebook.com/askhighfield

ENDS
Notes to editors:

  1. Highfield Qualifications is one of the UK’s leading awarding organisations, offering over 200 qualifications covering a wide variety of industries including food safety, customer service, health and safety, licensing, security, stewarding, retail, logistics, catering and hospitality.
  2. Highfield Qualifications recently took the coveted ‘Awarding Organisation of the Year 2018’ title at the Federation of Awarding Bodies’ annual awards ceremony in October 2018, and was a recipient of the Queen’s Award in 2016.

 

Behind the scenes…refreshing the SCPLH qualifications

Back in 2013, two new licensing qualifications were developed. Working together with People1st, the Scottish Government and other awarding organisations, Highfield developed a replacement of the old Award for Scottish Personal Licence Holders (On and Off Sales) and to satisfy mandatory training requirements specified within Scottish licensing law, the SCPLH Refresher came into being.

However, since 2013 a number of new Bills and amendments to legislation have come into effect and as the qualifications have been live for 5 years this means that they themselves are due a refresh.

So once again, Highfield have joined a steering group and are working with People1st, the SQA, the Scottish Government and other stakeholders in the licensing industry to develop new, updated versions of the qualifications which are due to launch in 2019.  

During 2019, Highfield will be seeking the views of training providers, employers and others in the licensing industry to provide us with feedback to help shape the new qualifications. It’s important to us that the qualifications provide value to both licence holders and the trade as a whole. 

So keep an eye out for more information throughout 2019!

And for more information on recent updates to the SCPLH qualifications, check out our previous articles on the changes and on how to book your refresher.

How to with Highfield…booking your SCPLH refresher

If you’re working in the Scottish licensed trade, you’ll no doubt be aware of the changes to the rules around the Scottish Certificate for Personal Licence Holders (SCPLH) and personal licence renewal.

Specifically, if you already hold an SCPLH qualification and are a licence holder whose licence is coming up for renewal, it’s best practice to sit the refresher as soon as possible, and send the qualification certificate with your application for renewal.

So how do you organise your refresher?

1. If you’re an individual licence holder, go to our Course Finder Plus page to search for refresher courses near you: https://www.highfieldqualifications.com/coursefinderplus

2. If you’re a trainer, go to the members’ area of the Highfield Qualifications site to see if your certificate is due for renewal. You can book it through our system there and then. Or you can speak to your account manager. Trainers don’t need a licence, but do need an SCPLH qualification and up-to-date CPD which can include refresher training.

3. If you’re an employer and not already working with us, get in touch with us below. We already work with some of the biggest names in Scottish licensing, and have a range of qualifications, training resources and e-learning to help you.

Applications for renewal of personal licences issued on 1 September 2009 must reach licensing boards by 31 May 2019, or three months before the expiry date.

So don’t be late. Last time there were changes, nearly 8000 people missed out!

 

Words with Highfield…SCPLH Refresher

Words with Highfield.

Each Monday, we’ll bring you a new word, phrase or term from one of the sectors we work in, and explain its meaning.

Today we look at SCPLH Refresher.

‘A legal requirement for all Scottish Personal Licence Holders to update their licensing qualification five years from the date it was issued. This is so that licence holders can demonstrate they have updated and ‘refreshed’ their knowledge of the licensing regime in Scotland. Once completed, the refresher training certificate needs to be sent to the licence holder’s relevant licensing board’.

The SCPLH refresher can he achieved through qualifications such as the Scottish Certificate for Personal Licence Holders (Refresher) at SCQF Level 6.

Find out more at https://www.highfieldqualifications.com/qualifications/compliance/licensing 

Five new pathways for the updated underage sales prevention qualification

Highfield has launched a new version of the Highfield Level 2 Award in Underage Sales Prevention (RQF) to better reflect specific job roles within the licensed trade.

The qualification is designed to assist those who are preparing to work in retail or licensed premises that offer age-restricted products and services to the public.

Based on extensive feedback from Highfield-approved training providers, the updated qualification will allow learners to choose between five different pathways depending on their job role – the first time this has been offered by any awarding organisation.

The five pathways are:

  • Retail
  • Licensed hospitality
  • Gambling
  • Restricted entertainment
  • Body modification

Jason Sprenger, Highfield Chief Executive, said, ‘We pride ourselves on listening and responding to our customers, and there was a clear demand for an underage sales qualification that was specific to job roles. This is the first time any awarding organisation has taken a bespoke rather than generic approach to this qualification, and it will give employers within those specific areas the trained and knowledgeable staff needed to operate safely and legally with confidence’.

The new qualification will continue to be assessed by a 30-minute, multiple-choice examination. However, the exam will now consist of 12 core questions and 6 pathway-specific questions.

It is designed to replace the existing Highfield Level 2 Award in Underage Sales Prevention (RQF), which will be available for delivery until 31 December 2018.

We have already issued an operational note to Highfield centres delivering the original qualification to inform them of the changes to registrations, examination papers and certification, as well as the withdrawal of units.

 

Update to SCPLH renewal requirements for trainers

SCPLH renewalThe first cohort of licences issued under the Licensing (Scotland) Act 2005 are due to expire on 1 September 2019, with holders needing to apply to renew their personal licence at least three months before the expiration date.

The Scottish government has confirmed personal licence holders will need to take refresher training to support their renewal application, more about which can be found at: https://www.gov.scot/Publications/2018/08/6715

While trainers do not need to have a licence, they are required to have sat the Scottish Certificate for Personal Licensing Holders (SCPLH) qualification, and undergo refresher training every 5 years, to align with the requirements laid out in the Training Delivery and Assessment Strategy.

It is important to note that the criteria to deliver SCPLH courses are distinct from the criteria to become and continue to be a licence holder. This means that all trainers delivering the SCPLH qualifications must hold a certificate that is no older than 5 years. To be able to continue delivering the SCPLH qualifications, trainers must undergo refresher training and submit their certificate to Highfield.

Highfield has agreed with People 1st that it will give trainers a one-month grace period from 8 August 2018 to make arrangements to take the qualification again.

Any trainer certificates that are due for renewal will display on the homepage of the members’ log-in area on the Highfield Qualifications website 90 days before they lapse.

Once you have your new certificate, submit it to your account manager, who will then update our records.

More ‘Introducing Highfield’ events for CIEH centres

Highfield Qualifications is holding a final series of ‘Introducing…’ events for CIEH centres looking to make the switch.

From this April, the CIEH will no longer be offering regulated qualifications and will be withdrawing its status as an awarding organisation. As a result, Highfield has been holding briefings for those centres that want to continue delivering regulated qualifications and are exploring ways of doing this. 

Each breakfast briefing lasts two hours and will provide further information on the benefits of being an approved Highfield centre, our policies and values, as well as guidance on our registration process. 

Dates and locations are: 

  • Thursday 6 April 2017 – Cheadle 
  • Wednesday 12 April 2017 – Maidstone 
  • Thursday 13 April 2017 – Taunton 
  • Thursday 25 April 2017 – Belfast 

What you can expect on the day: 

  • details on how to switch from CIEH to Highfield, plus our support during that process and afterwards
  • overview of the qualifications we offer, and are planning to offer 
  • information on our FREE centre registration for CIEH customers 
  • guidance on moving qualifications over to the Register of Qualifications Framework (RQF)
  • examples of associated training materials from Highfield International 
  • the opportunity to network with training providers 

And of course, you’ll get the chance to meet the Highfield team and some of our subject matter experts face-to-face, ask questions and give us your views on what you want to see from a responsive awarding organisation in terms of service, qualifications and products. 

To book yourself and/or your colleagues on to this event, please visit here.

Alternatively, you can secure your place by calling us on 0845 226 0350/01302 363277 or by emailing events@highfieldabc.com . Spaces will be allocated on a first-come, first-served basis.

For the latest news, updates and events follow Highfield on Facebook , Twitter , LinkedIn and Instagram

We hope that you can join us for what is sure to be an extremely informative event.