Is your Care Certificate e-learning GDPR compliant?

We’ve updated our Care Certificate e-learning to make it fully compliant with the GDPR, meaning we’ve done the hard work so you don’t have to.

Developed by Highfield e-learning, it is one of the most comprehensive packages available anywhere for employees taking the Care Certificate, and is backed by Highfield’s expertise in developing the official Care Certificate Handbook.

The e-learning is designed to support the delivery of the knowledge elements of the Care Certificate, and can be fitted into existing workplace induction programmes. It covers all 15 standards included in the Care Certificate, with a 30-minute course (available individually) for each of the standards.

It’s also flexible so that each learner can complete the standards specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. And it’s fully customisable so that it meets the needs of individual organisations, and trackable so that learners’ progress can be monitored and verified.

Prices start at £25 per learner (based on 100 or more registrations).

For more information, go to www.highfieldelearning.com/products/care-certificate

You can also find out more by emailing us at info@highfieldelearning.co.uk or calling us on 0845 2260350/01302 363277.

 

Updates to products due to the GDPR

Since the introduction of the General Data Protection Regulation (GDPR), we’ve been working hard to update all of our products to reflect the new law.

We’ve already let our approved-training centres know about the work we are doing through a video, which you can view here

As you can imagine, with hundreds of products available, there’s a lot of content to go through, but we’re delighted to say we’ve now updated our full range of Apprentikits and ekits.

We’ve also updated our full suite of security training presentations to reflect the updates and impact of the GDPR.

We’re expecting further updates over the coming months so watch this space.

Highfield welcomes the Federation of Awarding Bodies

Highfield was honoured to welcome Tom Bewick, Chief Executive of the Federation of Awarding Bodies (FAB), to its offices this September.

Tom, who was appointed to the post in May this year, visited Highfield’s head office in Doncaster on 19 September to understand more about the organisation, our work as an awarding organisation and in particular our support for the training providers and employers implementing the new apprenticeship standards.

He also received an update on some notable Highfield successes over the last couple of years, including winning the Queen’s Award and a Learning Technologies Award.

As well as meeting Highfield Chief Executive Jason Sprenger, Managing Director Chris Sprenger and Director of Work-Based Learning and Apprenticeships Ben Cressey, Tom took the time to have a couple of pictures taken – and take a couple of selfies himself – which you can see here.

Tom said, ‘It was a pleasure to visit the whole team at Highfield and fascinating to learn more about the organisation’s achievements.  With qualifications growth at 30% per annum, they are one of the most rapidly expanding private sector employers in Doncaster, and a global leader in the field of work-based learning and apprenticeship qualifications’.

PRESS RELEASE: Highfield Qualifications is top of the class

One of the UK’s leading exam boards is celebrating after winning the top honour at its industry awards.

Highfield Qualifications took the coveted ‘Awarding Organisation of the Year’ accolade at this year’s FAB Awards.

FAB – the Federation of Awarding Bodies – is the membership organisation for the UK’s circa 170 technical and professional organisations. It represents awarding organisations to the highest bodies in the land, including government departments and ministers.

The business, which has three offices in the north of England and further offices in the Middle East, took the top honour after demonstrating its growth and development over the last 12 months, as well as its support for major projects including developing specialist qualifications for the National College for High Speed Rail (NCHSR).

Judges for the awards included Sir Deian Hopkin, former Vice Chancellor and former President of the National Library of Wales, Emily Chapman, Vice President of the National Union of Students, and David Willett, Director of the Business Development Unit at the Open University.

It’s the third major accolade for the organisation in as many years, with Highfield winning the prestigious Queen’s Award in 2016, and a Learning Technologies Award in 2017 for its e-learning.

Jason Sprenger, Chief Executive, said, ‘We’ve always prided ourselves on the quality of our work, and especially the quality of our people. But it’s fantastic to have that recognised by the wider education sector. To win Awarding Organisation of the Year is a huge achievement, and another feather in Highfield’s cap after our recent achievements in the Queen’s Award and Learning Technologies Awards’.

He added, ‘We really couldn’t have done this without our amazing and hardworking team, who make our core beliefs of quality, value, service and integrity into reality, and provide our customers with the world-class service and support they’ve come to expect’.

Tom Bewick, FAB Chief Executive, said, ‘With qualifications growth at 30% per annum, Highfield is one of the most rapidly expanding awarding organisations in the country, and were deserving winners of this prestigious award. It was a tough field full of some great organisations, but the judges were impressed by Highfield’s dedication and commitment to their customers and to developing world-class qualifications and learning programmes’.

The FAB Awards took place at the Marriott Hotel, Leicester, on 18 October 2018.

For more information on Highfield, go to www.highfieldqualifications.com

For regular updates, go to https://twitter.com/askhighfield and https://www.facebook.com/askhighfield

ENDS
Notes to editors:

  1. Highfield Qualifications is part of the Highfield Group, which is the UK and Middle East’s leading supplier of compliance, apprenticeship and work-based learning qualifications, training materials, e-learning and assessment.
  2. It is one of the UK’s largest exam boards, and is actively involved in the development of the UK workforce and productivity, as well as contributing to government plans for three million apprenticeships by 2020.
  3. The organisation, which has its headquarters in Doncaster, works with some of the biggest names in international business to help develop its staff, including PepsiCo, Nestle, Marks & Spencer and Superdrug, and each year supports over 2 million learners across the globe to achieve their educational aspirations.

 

 

Highfield customer service survey – thank you!

A big thank you to everyone who took part in our customer service survey earlier in the year. We appreciate the feedback and are delighted to report that the overall message was ‘keep on doing what you’re doing’.

That’s not to say there wasn’t some constructive feedback, and we’ll be working hard to improve those areas, starting with fewer emails! Hence this monthly round-up of our news instead of individual bulletins.

But it’s great to know that over ninety percent of you are happy with the level of customer service we offer, and we’re determined to get that up to as near one hundred percent as possible!

Of course, you don’t need to respond to the customer service survey to let us know how we are doing. We’re happy to hear your feedback at any time. We’re always open to suggestion on how we can improve our offer to you and our account managers are on hand every weekday to listen and respond to your feedback.

Make Highfield your People’s Choice

Family Business of the YearIt always feels nice to be told you’re doing a good job.

So much so that we’re delighted to be recommended for the Family Business of the Year Award.

As a proud family firm, we believe that family businesses are the backbone of this country. So it should be no surprise that we we pride ourselves on our family values.

We make sure those values run through every single thing we do. From how we run our business to how we treat our customers.

So with that in mind, we now need a special favour from you.

The People’s Choice Awards (Yorkshire)

As well as the Family Business of the Year Award, we’re also up for a special category called The People’s Choice Award (Yorkshire). This allows the public to vote for their favourite family business.

In short, we’d be delighted if you would vote for us as your ‘People’s Choice’ for Yorkshire.

If you’d like to vote for Highfield, just go to www.familybusinessunited.com/resources/family-business-of-the-year-regions/yorkshire-award/

Or if you’d like to know more about the awards, go to http://www.familybusinessunited.com/

Highfield Christmas closing dates 2017

‘He’s making a list and checking it twice; Gonna find out who’s naughty and nice‘…yes, it’s nearly Christmas, which means the tree is up, the festive jumpers are on and the mince pies are doing the rounds in the Highfield office (so many mince pies…!). 
 
But that also means we’re nearly upon our annual shutdown for the Christmas period. We’ll be closing at 5.30 pm on Thursday 21 December 2017, and reopening on Tuesday 2 January 2018. Unfortunately that also means any enquiries we receive between these dates won’t be responded to until the office reopens. 
 
If you have orders that are urgent and you require before Christmas, please make them before 1 pm on Wednesday 20 December 2017. These orders will be dispatched on a next-delivery.
 
If your order isn’t that urgent but you still need it delivered over the Christmas period, be sure to place it before 2 pm on Thursday 21 December 2017. Any orders placed after this won’t be dispatched until the New Year. 

As always, we’d like to thank you for your continued support over the last 12 months, in which we’ve been recognised as an end-point assessment organisation (EPAO) for apprenticeships, and took one of the top prizes at the Learning Technologies Awards in November for our e-learning. The awards are one the biggest in Europe, and open to some of the most famous digital names in the world, but the Highfield team beat them all to take the gold in the ‘Best use of learning technologies to ensure compliance’ category.

We also raised many more thousands of pounds for our chosen charity, Visually Impaired Children Taking Action (VICTA), and the important work they do. If you’d like to find out more or maybe make a donation yourself, go to www.victa.org.uk 

So finally, on behalf of the entire Highfield team, have a very Merry Christmas and a happy and prosperous New Year!

Highfield achieves ISO standard again

We’re delighted to announce we’ve been re-accredited under ISO 9001: 2008 for the ‘creation, development, implementation and management of all qualifications and associated materials’.

Highfield has partnered with the accreditation service provider Chamber Certification Assessment Services (CCAS) and will be working to upgrade the accreditation to ISO 9001:2015 early in 2018.

ISO9001 is a globally-recognised quality mark that is part of a wider series of quality standards (ISO9000). Developed and published by the International Organisation for Standardisation (ISO), the standard set out what organisations must do in order to implement superior quality management systems, and recognises those already doing this.

We first received our 9001:2008 certificate back in on 2014, and this accreditation shows that we still put standards first.

Bernie Zakary, Highfield’s Director of Qualification Development, said, ‘I am incredibly proud of this accreditation as it demonstrates the hard work put in daily at Highfield to make sure quality and high standards are first and foremost. It’s also a recognition of the talent and dedication we have here in the Highfield team and will give our customers confidence that our commitment to the very highest of standards continues’.

Find out more about Highfield at our new event

new eventWe will be holding a number of events across the UK to introduce you to Highfield and provide further information on our family values, policies and benefits, as well as guidance and support on our registration process.

The events will also provide a platform for feedback to discover how we can continue to improve our services, products and/or qualifications, to become both your awarding organisation and product provider of choice.

The session will also include a food safety update delivered by an expert speaker, focusing on key topics and current issues within the industry.

Dates and locations are:

Friday 9 December 2016 – Doncaster

Food safety presentation delivered by Sarah Daniels

Monday 12 December 2016 – Newcastle

Food safety presentation delivered by Jude Hutchison

Tuesday 3 January 2017 – London

Food safety presentation delivered by Richard Sprenger

Thursday 5 January 2017 – Walsall

Food safety presentation delivered by Richard Sprenger

Tuesday 17 January 2017 – Belfast

Food safety presentation delivered by Professor Chris Elliott

Tuesday 31 January 2017 – Wales

Food safety presentation delivered by Euan MacAuslan

 Areas covered in each event will include:

  • How to switchover from CIEH to Highfield, and our support for you during that process
  • The range of qualifications we offer, and areas for development
  • An introduction to the Highfield team and some of our subject matter experts
  • Highfield future and the move over to the RQF
  • How we provide ongoing support to centres
  • Associated training materials from Highfield International
  • A food safety update from a subject matter expert
  • How can we improve our service, products and qualifications
  • What you want from an awarding organisation

Each morning event (09:00am – 12:00pm) is FREE to attend and is open to not only CIEH customers, but also training providers who would like to find out more about delivering qualifications from Highfield. It goes without saying that we would welcome any of our current customers who would like to attend, it is always good to catch up, receive feedback and see how we can improve.

To book yourself and/or your colleagues on to this event, please visit here. Alternatively, you can secure your place by calling our Sales team on 0845 226 0350 or by emailing the Events team at events@highfield.co.uk. Spaces will be allocated on a first-come, first-served basis. Book now to avoid disappointment!

We hope that you can join us for what is sure to be an extremely informative event.

Lord-Lieutenant marks Doncaster business’s Queen’s awards

Her Majesty’s Lord-Lieutenant of South Yorkshire Mr Andrew Coombe, The Queen’s personal representative, was on official duty this October as he marked a Doncaster-based business’s achievement of the Queen’s Award.

Directors from the Highfield Group were presented with a crystal bowl and commemorative certificate signed by the Queen and Prime Minister at an official presentation held at the organisation’s offices on 20 October 2016.

And guests, which included civic dignitaries, business leaders and VIPs, were treated to a performance by a choir from New College, Worcester, a school for blind and partially sighted children, on behalf of Highfield’s chosen charity, Visually Impaired Children Taking Action (VICTA).

ll-and-group-1

(L-R) Chris Sprenger (Managing Director), Richard Sprenger (Chairman), Her Majesty’s Lord-Lieutenant of South Yorkshire Mr Andrew Coombe, Jayne Sprenger, Jason Sprenger (Chief Executive).

The Highfield Group, one of the UK’s leading education organisations, was announced as the winner of the award as part of the national celebrations to celebrate HM The Queen’s 90th birthday on 21 April.

Queen’s Award winners are chosen by a panel that includes the Prime Minister and leading figures from government and industry, making it one of the most sought after accolades for British businesses.

Highfield, which has three offices across Doncaster and employs over 200 staff, is the UK and Middle East’s leading suppliers of compliance, apprenticeship and work-based learning qualifications, training materials and e-learning.

It is one of the UK’s largest exam boards, and is actively involved in the development of the UK workforce and productivity, as well as contributing to government plans for three million apprenticeships by 2020.

The organisation, which has its headquarters on Heavens Walk, works with some of the biggest names in international business to help develop their staff, including PepsiCo, Nestle, Marks & Spencer and Superdrug, and each year supports over 2 million learners across the globe to achieve their educational aspirations.

Jason Sprenger, Highfield Chief Executive, said, ‘This is a great achievement for Highfield, and I was honoured to welcome Her Majesty’s Lord-Lieutenant of South Yorkshire and accept the certificate and crystal bowl on behalf of the business and everyone here who has worked so hard to achieve it’.

Representatives from Highfield received the award in person from Her Majesty at a ceremony at Buckingham Palace on 14 July 2016, with this further presentation held to celebrate the achievement alongside colleagues, customers and partners.

For more information on Highfield, go to www.highfieldqualifications.com.

For more on the Queen’s Award, go to www.gov.uk/queens-awards-for-enterprise/overview