Highfield e-learning joins the eLearning Network

We’re delighted to announce that Highfield e-learning is now an official partner of the eLearning Network.

The eLearning Network (eLN) is a not-for-profit, Community Interest Company run by the e-learning community for the learning community. It’s the number one source for guidance on best practice and future trends in technology-based learning and development at work, with hundreds of members in the UK and beyond.

With the aim to inspire lifelong learning and advance knowledge, the eLearning Network aims to strengthen the learning technology community by providing opportunities for members to keep up to date with the latest advances in digital learning and to explore best practice.

All values we share too, and that have made Highfield e-learning the award-winning organisation it is today.

To find out more, go to https://elearningnetwork.org/

Allergens in food: Russian roulette for customers?

Allergens, a 14-barrel gun ready to fire at any moment.

Many of the foods we consume on a day-to-day basis contain allergens. Many of us consume them without a moment’s thought, but for some the risks of consuming food containing allergenic ingredients are potentially deadly.  

Allergens, allergies, and allergic reactions often make the news. Often in tragic circumstances as a member of the public has suffered either catastrophic injury or worse following the consumption of an allergenic ingredient.

Articles on such instances often feature hard-hitting quotes from friends, family and industry experts, or snippets of legal judgements, but with no context or guidance as to the steps you can take to protect not only yourself and your business, but most importantly customers to exposure to allergens.

The UK has recently been the source of high-profile worldwide news stories regarding allergens. There have been high profile instances featuring well-known high street brands and an October court case that resulted in custodial sentences for the two owners of a Manchester takeaway.

The common theme has been undeclared allergens.

In the Manchester takeaway case, the Food Standards Agency (FSA) has issued a statement describing the convictions as a clear message to food businesses of the consequences of not providing accurate allergen information.

The sentiments are fair. But how do you ensure that the food you produce is free of allergens or clearly labelled as containing allergenic ingredients? 

A good starting point would be to fully understand all of the ingredients that are used in your products. Are your suppliers held to strict allergen controls? Do they label ingredients clearly? Are you aware of their manufacturing processes and any potential exposure to allergens? Do they provide regular and timely updates on all changes to ingredients?

Closer to home there are steps that can be taken from the very basics of good food safety and hygiene and the proper thorough cleaning of work stations to safe, clearly labelled storage, utilising colour-coded utensils and using separate cleaning supplies to avoid cross-contamination.

Perhaps, most importantly, the human element – how well trained and knowledgeable are your staff when it comes to allergen control? Are they confident and compliant when managing ingredient controls and procedures? Do they understand the potential seriousness of allergic reactions?

Keeping a record of your allergen controls is vital. Not only for you when it comes to audits and inspections, but for your customers when it comes to their well-being.

At Highfield we currently offer two regulated qualifications that provide employers and employees with the knowledge to improve safety and implement effective allergen controls. The Highfield Level 2 Award in Allergen Awareness and Control in Catering (RQF) is ideal for front-line staff and those involved in the preparation of food. We also offer the Highfield Level 3 Award in Allergen Management in Catering (RQF), which is ideal for managers of a catering business.

We also have an interactive e-learning course that offers an ‘Introduction to Allergens’ and is ideal for staff who are involved in food production or food handling roles whether in catering, retail or manufacturing.

If you’d like more information on how our qualifications, training materials or e-learning may help you understand allergens more clearly, please contact us today.

Call 0845 226 0350/01302 363277 or email info@highfield.co.uk and a member of our team will explain how we can help.

 

 

Words with Highfield…SCPLH Refresher

Words with Highfield.

Each Monday, we’ll bring you a new word, phrase or term from one of the sectors we work in, and explain its meaning.

Today we look at SCPLH Refresher.

‘A legal requirement for all Scottish Personal Licence Holders to update their licensing qualification five years from the date it was issued. This is so that licence holders can demonstrate they have updated and ‘refreshed’ their knowledge of the licensing regime in Scotland. Once completed, the refresher training certificate needs to be sent to the licence holder’s relevant licensing board’.

The SCPLH refresher can he achieved through qualifications such as the Scottish Certificate for Personal Licence Holders (Refresher) at SCQF Level 6.

Find out more at https://www.highfieldqualifications.com/qualifications/compliance/licensing 

Highfield e-learning wins silver at the Learning Technologies Awards 2018

Highfield e-learning has won one of the major prizes at this year’s prestigious Learning Technologies Awards – the second year running it’s achieved one of the e-learning sector’s most sought-after accolades.

The organisation, which is part of the Highfield Group, won a silver medal in the ‘Excellence in the design of learning content – UK commercial sector’ category at an awards ceremony on Wednesday 21 November 2018 at Park Plaza Westminster Bridge Hotel, London.

The award adds to the business’s overall medal tally after it took a gold award in the ‘Best use of learning technologies to ensure compliance application’ in 2017, the first time it had ever entered the awards.

The Learning Technologies Awards is one of the biggest awards ceremonies in Europe, and open to some of the most famous digital names in the world. The judges were particularly impressed across the board by Highfield’s highly interactive, scenario-based training, which focuses on potential real-life situations, their consequences and how individuals can make a huge difference by acting quickly.

Highfield took the award for its duty manager e-learning course for Marks & Spencer, which has helped their business save millions of pounds through giving staff the knowledge to improve their operational performance and business continuity.

Chris Sprenger, Highfield MD, said, ‘This is a great achievement for Highfield e-learning and for our dedicated team. I’m extremely proud of the work we do with some of the biggest names in business, and the proven outcome and impact our e-learning delivers for them. I genuinely believe we have one of the best offers in terms of both off-the-shelf and bespoke e-learning, and it’s immensely satisfying to see that recognised.’

John Frost, Head of Business Continuity at Marks & Spencer, said, ‘Marks & Spencer takes great pride in being a ‘digital first’ retailer and the design of this course is a perfect example of how interactive technology has kept us at the forefront in our sector for dealing with any number of possible scenarios in-store in order to protect our customers, staff, buildings, stock and profits. The resultant retention of knowledge and the increase in confidence of our duty managers has been incredible.’

The Highfield Group is one of the UK’s leading educational organisations and publishers, and winner of the Queen’s Award in 2016, a Learning Technologies Award in 2017 and Awarding Organisation of the Year in 2018. 

For more information on Highfield e-learning, go to www.highfieldelearning.com.

For regular updates, go to https://twitter.com/askhighfield and www.facebook.com/askhighfield

For more on the Learning Technologies Awards, go to https://www.learningtechnologies.co.uk/learning-tech-awards
ENDS
Notes to editors:
1. The Learning Technologies Awards is held every year and showcases some of the most recognisable, memorable, and life-changing e-learning worldwide. They are internationally recognised and open to organisations of all sizes.

2. The Highfield Group is one of the largest educational organisations in the UK for compliance, apprenticeship and work-based learning qualifications, training materials, e-learning and end-point assessment of apprenticeships, based on registrations, certifications and turnover. The Group offers hundreds of publications and titles with over two million sales per annum. Additionally, it has developed over 200 qualifications through its awarding organisation (AO), Highfield Qualifications.

Highfield approved for recuitment EPA

We’re already one of the leading end-point assessment organisations in the country with one of the widest portfolios of standards covered.

But now we can include Recruitment Consultant and Recruitment Resourcer to the standards we can deliver EPA for, after receiving official approval from the government.

If you are an employer or provider in the recruitment sector and are interested in hearing more about the services we can provide around assessment for these standards, just drop us a line at info@highfieldassessment.com

Or you can talk to us on 0845 226 0350 / 01302 363 277, where one of our team members will be happy to talk you through the options available.

Highfield Qualifications is recognised as an end-point assessment organisation (EPAO) by the Education and Skills Funding Agency (ESFA) and sits on the Register of End Point Assessment Organisations.

EPA services are offered through our Highfield Assessment brand.

EVENT: Highfield Regulated First-Aid Qualification Assessor and IQA Training

Highfield is hosting an event in Doncaster this autumn to clarify the requirements in relation to internal quality assurance and the assessment of the full suite of regulated first-aid qualifications.

Held on 13 November 2018 at our Academy House office in Doncaster, the workshop provides an overview of the assessment and IQA processes, and gives training providers already offering Highfield first-aid qualifications advice and guidance on best practice.

Although attendance at this CPD event does not provide a formal qualification in the areas of assessing or IQA, and can only be used in the context of first-aid qualifications, these first-aid events are unlike other CPD events as they offer more than just a certificate with points. The CPD certificate gained from this particular event also enables the holder to fulfil the role of an assessor and internal quality assurer for regulated first-aid qualifications and is formally recognised by the industry and awarding organisations alike.

The information delivered at the event is based on guidance issued by Skills for Health, The Resuscitation Council (UK) and the HSE, and acts as formal first-aid CPD training. This is different to previous first-aid orientation sessions that were designed simply to introduce current and prospective first-aid centres to Highfield paperwork.

Attendance at the event entitles delegates to 6 CPD points. You’ll also have the opportunity to ask our experts any questions you may have, as well as network with other professionals. Feedback from attendees and centres confirms that this is one of the most popular CPD events delivered by Highfield Qualifications.

Lunch and refreshments will be provided throughout the day.

Attendance costs £50 plus VAT for Highfield-approved training providers, and £80 plus VAT for others.

For more information, or to book your place, click here

Is your Care Certificate e-learning GDPR compliant?

We’ve updated our Care Certificate e-learning to make it fully compliant with the GDPR, meaning we’ve done the hard work so you don’t have to.

Developed by Highfield e-learning, it is one of the most comprehensive packages available anywhere for employees taking the Care Certificate, and is backed by Highfield’s expertise in developing the official Care Certificate Handbook.

The e-learning is designed to support the delivery of the knowledge elements of the Care Certificate, and can be fitted into existing workplace induction programmes. It covers all 15 standards included in the Care Certificate, with a 30-minute course (available individually) for each of the standards.

It’s also flexible so that each learner can complete the standards specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. And it’s fully customisable so that it meets the needs of individual organisations, and trackable so that learners’ progress can be monitored and verified.

Prices start at £25 per learner (based on 100 or more registrations).

For more information, go to www.highfieldelearning.com/products/care-certificate

You can also find out more by emailing us at info@highfieldelearning.co.uk or calling us on 0845 2260350/01302 363277.

 

Updates to products due to the GDPR

Since the introduction of the General Data Protection Regulation (GDPR), we’ve been working hard to update all of our products to reflect the new law.

We’ve already let our approved-training centres know about the work we are doing through a video, which you can view here

As you can imagine, with hundreds of products available, there’s a lot of content to go through, but we’re delighted to say we’ve now updated our full range of Apprentikits and ekits.

We’ve also updated our full suite of security training presentations to reflect the updates and impact of the GDPR.

We’re expecting further updates over the coming months so watch this space.

Five new pathways for the updated underage sales prevention qualification

Highfield has launched a new version of the Highfield Level 2 Award in Underage Sales Prevention (RQF) to better reflect specific job roles within the licensed trade.

The qualification is designed to assist those who are preparing to work in retail or licensed premises that offer age-restricted products and services to the public.

Based on extensive feedback from Highfield-approved training providers, the updated qualification will allow learners to choose between five different pathways depending on their job role – the first time this has been offered by any awarding organisation.

The five pathways are:

  • Retail
  • Licensed hospitality
  • Gambling
  • Restricted entertainment
  • Body modification

Jason Sprenger, Highfield Chief Executive, said, ‘We pride ourselves on listening and responding to our customers, and there was a clear demand for an underage sales qualification that was specific to job roles. This is the first time any awarding organisation has taken a bespoke rather than generic approach to this qualification, and it will give employers within those specific areas the trained and knowledgeable staff needed to operate safely and legally with confidence’.

The new qualification will continue to be assessed by a 30-minute, multiple-choice examination. However, the exam will now consist of 12 core questions and 6 pathway-specific questions.

It is designed to replace the existing Highfield Level 2 Award in Underage Sales Prevention (RQF), which will be available for delivery until 31 December 2018.

We have already issued an operational note to Highfield centres delivering the original qualification to inform them of the changes to registrations, examination papers and certification, as well as the withdrawal of units.

 

New level 3 qualification does the business

Highfield has launched a brand-new qualification specifically for learners working within business administration.

The Highfield Level 3 Diploma for Business Administrators (RQF) has been designed to cover the knowledge and skills requirements of the Level 3 Business Administrator Apprenticeship Standard. It can be completed alongside the apprenticeship to assist with the content delivery and evidence production, or as a stand-alone qualification.

Key topics include the organisation and the learner’s role within it, business fundamentals and project management.

The qualification is assessed through the completion of a portfolio of evidence, which will be internally assessed and quality assured by the centre, then externally assessed and quality assured by Highfield.

It can also act as an alternative or replacement for the Highfield Level 3 Diploma in Business Administration (RQF).

You can also find out more by contacting your account manager who will be happy to help, emailing us at sales@highfield.co.uk or calling us on 0845 2260350/01302 363277.