Serco apprentice first in England to complete new aviation qualification

Serco apprentice Brook Bloomfield, who has become the first ever to complete the new Aviation Ground Operative Standard apprenticeship in England.

Serco apprentice Brook Bloomfield has become the first ever to complete the new Aviation Ground Operative Standard in England, passing his training with a distinction. 

Brook joined Serco as a Level 2 Aviation Ground Operative Apprentice working at RAF Brize Norton in June 2017, a job role he describes as his life ambition.

The apprenticeship was delivered by Serco in partnership with Highfield Assessment, which is part of Highfield Qualifications and recognised as an end-point assessment organisation (EPAO).

Aviation ground operatives work to ensure the efficient and effective arrival, turnaround and departure of aircraft. Safety, security and compliance with aviation regulations are at the heart of the role and the focus of day to day duties.

Brook’s apprenticeship has given him 18 months of on the job practical experience working alongside more than 40 colleagues that make up the Serco Ramp Services team at the RAF base.

Brook said, ‘I’ve wanted to work in aviation since I was old enough to talk, it’s all I’ve ever wanted to do and, it’s my life ambition so when I saw this opportunity come up with Serco I jumped at the chance.

With this being the first time the new Apprenticeship Standard has been delivered we have had to navigate our way through the new requirements, but I love this job, it ticks all of my boxes and I’m so proud to be where I am now.’

Airfield Services Manager Mark Cridland, who along with his two Ramp Trainers has been responsible for managing the delivery of Brook’s Aviation Ground Operative apprenticeship said, ‘This has been an exceedingly challenging yet rewarding project.  My Training Supervisors and Brook should be proud of what they have achieved; between them, they have set an exceedingly high standard for those that follow, to replicate’.

RAF Brize Norton in Oxfordshire is the Royal Air Force’s largest station and is used as the main Air Point of Embarkation (APOE) for deploying UK troops overseas. Serco have delivered a range of services on behalf of the MOD at RAF Brize Norton for more than 20 years.

For more information on the Level 2 Aviation Ground Operative Apprenticeship Standard can be found here

For more on Serco, click here

How to with Highfield…booking your SCPLH refresher

If you’re working in the Scottish licensed trade, you’ll no doubt be aware of the changes to the rules around the Scottish Certificate for Personal Licence Holders (SCPLH) and personal licence renewal.

Specifically, if you already hold an SCPLH qualification and are a licence holder whose licence is coming up for renewal, it’s best practice to sit the refresher as soon as possible, and send the qualification certificate with your application for renewal.

So how do you organise your refresher?

1. If you’re an individual licence holder, go to our Course Finder Plus page to search for refresher courses near you: https://www.highfieldqualifications.com/coursefinderplus

2. If you’re a trainer, go to the members’ area of the Highfield Qualifications site to see if your certificate is due for renewal. You can book it through our system there and then. Or you can speak to your account manager. Trainers don’t need a licence, but do need an SCPLH qualification and up-to-date CPD which can include refresher training.

3. If you’re an employer and not already working with us, get in touch with us below. We already work with some of the biggest names in Scottish licensing, and have a range of qualifications, training resources and e-learning to help you.

Applications for renewal of personal licences issued on 1 September 2009 must reach licensing boards by 31 May 2019, or three months before the expiry date.

So don’t be late. Last time there were changes, nearly 8000 people missed out!

 

Highfield e-learning joins the eLearning Network

We’re delighted to announce that Highfield e-learning is now an official partner of the eLearning Network.

The eLearning Network (eLN) is a not-for-profit, Community Interest Company run by the e-learning community for the learning community. It’s the number one source for guidance on best practice and future trends in technology-based learning and development at work, with hundreds of members in the UK and beyond.

With the aim to inspire lifelong learning and advance knowledge, the eLearning Network aims to strengthen the learning technology community by providing opportunities for members to keep up to date with the latest advances in digital learning and to explore best practice.

All values we share too, and that have made Highfield e-learning the award-winning organisation it is today.

To find out more, go to https://elearningnetwork.org/

Allergens in food: Russian roulette for customers?

Allergens, a 14-barrel gun ready to fire at any moment.

Many of the foods we consume on a day-to-day basis contain allergens. Many of us consume them without a moment’s thought, but for some the risks of consuming food containing allergenic ingredients are potentially deadly.  

Allergens, allergies, and allergic reactions often make the news. Often in tragic circumstances as a member of the public has suffered either catastrophic injury or worse following the consumption of an allergenic ingredient.

Articles on such instances often feature hard-hitting quotes from friends, family and industry experts, or snippets of legal judgements, but with no context or guidance as to the steps you can take to protect not only yourself and your business, but most importantly customers to exposure to allergens.

The UK has recently been the source of high-profile worldwide news stories regarding allergens. There have been high profile instances featuring well-known high street brands and an October court case that resulted in custodial sentences for the two owners of a Manchester takeaway.

The common theme has been undeclared allergens.

In the Manchester takeaway case, the Food Standards Agency (FSA) has issued a statement describing the convictions as a clear message to food businesses of the consequences of not providing accurate allergen information.

The sentiments are fair. But how do you ensure that the food you produce is free of allergens or clearly labelled as containing allergenic ingredients? 

A good starting point would be to fully understand all of the ingredients that are used in your products. Are your suppliers held to strict allergen controls? Do they label ingredients clearly? Are you aware of their manufacturing processes and any potential exposure to allergens? Do they provide regular and timely updates on all changes to ingredients?

Closer to home there are steps that can be taken from the very basics of good food safety and hygiene and the proper thorough cleaning of work stations to safe, clearly labelled storage, utilising colour-coded utensils and using separate cleaning supplies to avoid cross-contamination.

Perhaps, most importantly, the human element – how well trained and knowledgeable are your staff when it comes to allergen control? Are they confident and compliant when managing ingredient controls and procedures? Do they understand the potential seriousness of allergic reactions?

Keeping a record of your allergen controls is vital. Not only for you when it comes to audits and inspections, but for your customers when it comes to their well-being.

At Highfield we currently offer two regulated qualifications that provide employers and employees with the knowledge to improve safety and implement effective allergen controls. The Highfield Level 2 Award in Allergen Awareness and Control in Catering (RQF) is ideal for front-line staff and those involved in the preparation of food. We also offer the Highfield Level 3 Award in Allergen Management in Catering (RQF), which is ideal for managers of a catering business.

We also have an interactive e-learning course that offers an ‘Introduction to Allergens’ and is ideal for staff who are involved in food production or food handling roles whether in catering, retail or manufacturing.

If you’d like more information on how our qualifications, training materials or e-learning may help you understand allergens more clearly, please contact us today.

Call 0845 226 0350/01302 363277 or email info@highfield.co.uk and a member of our team will explain how we can help.

 

 

Words with Highfield…SCPLH Refresher

Words with Highfield.

Each Monday, we’ll bring you a new word, phrase or term from one of the sectors we work in, and explain its meaning.

Today we look at SCPLH Refresher.

‘A legal requirement for all Scottish Personal Licence Holders to update their licensing qualification five years from the date it was issued. This is so that licence holders can demonstrate they have updated and ‘refreshed’ their knowledge of the licensing regime in Scotland. Once completed, the refresher training certificate needs to be sent to the licence holder’s relevant licensing board’.

The SCPLH refresher can he achieved through qualifications such as the Scottish Certificate for Personal Licence Holders (Refresher) at SCQF Level 6.

Find out more at https://www.highfieldqualifications.com/qualifications/compliance/licensing 

Highfield e-learning wins silver at the Learning Technologies Awards 2018

Highfield e-learning has won one of the major prizes at this year’s prestigious Learning Technologies Awards – the second year running it’s achieved one of the e-learning sector’s most sought-after accolades.

The organisation, which is part of the Highfield Group, won a silver medal in the ‘Excellence in the design of learning content – UK commercial sector’ category at an awards ceremony on Wednesday 21 November 2018 at Park Plaza Westminster Bridge Hotel, London.

The award adds to the business’s overall medal tally after it took a gold award in the ‘Best use of learning technologies to ensure compliance application’ in 2017, the first time it had ever entered the awards.

The Learning Technologies Awards is one of the biggest awards ceremonies in Europe, and open to some of the most famous digital names in the world. The judges were particularly impressed across the board by Highfield’s highly interactive, scenario-based training, which focuses on potential real-life situations, their consequences and how individuals can make a huge difference by acting quickly.

Highfield took the award for its duty manager e-learning course for Marks & Spencer, which has helped their business save millions of pounds through giving staff the knowledge to improve their operational performance and business continuity.

Chris Sprenger, Highfield MD, said, ‘This is a great achievement for Highfield e-learning and for our dedicated team. I’m extremely proud of the work we do with some of the biggest names in business, and the proven outcome and impact our e-learning delivers for them. I genuinely believe we have one of the best offers in terms of both off-the-shelf and bespoke e-learning, and it’s immensely satisfying to see that recognised.’

John Frost, Head of Business Continuity at Marks & Spencer, said, ‘Marks & Spencer takes great pride in being a ‘digital first’ retailer and the design of this course is a perfect example of how interactive technology has kept us at the forefront in our sector for dealing with any number of possible scenarios in-store in order to protect our customers, staff, buildings, stock and profits. The resultant retention of knowledge and the increase in confidence of our duty managers has been incredible.’

The Highfield Group is one of the UK’s leading educational organisations and publishers, and winner of the Queen’s Award in 2016, a Learning Technologies Award in 2017 and Awarding Organisation of the Year in 2018. 

For more information on Highfield e-learning, go to www.highfieldelearning.com.

For regular updates, go to https://twitter.com/askhighfield and www.facebook.com/askhighfield

For more on the Learning Technologies Awards, go to https://www.learningtechnologies.co.uk/learning-tech-awards
ENDS
Notes to editors:
1. The Learning Technologies Awards is held every year and showcases some of the most recognisable, memorable, and life-changing e-learning worldwide. They are internationally recognised and open to organisations of all sizes.

2. The Highfield Group is one of the largest educational organisations in the UK for compliance, apprenticeship and work-based learning qualifications, training materials, e-learning and end-point assessment of apprenticeships, based on registrations, certifications and turnover. The Group offers hundreds of publications and titles with over two million sales per annum. Additionally, it has developed over 200 qualifications through its awarding organisation (AO), Highfield Qualifications.

Highfield approved for recuitment EPA

We’re already one of the leading end-point assessment organisations in the country with one of the widest portfolios of standards covered.

But now we can include Recruitment Consultant and Recruitment Resourcer to the standards we can deliver EPA for, after receiving official approval from the government.

If you are an employer or provider in the recruitment sector and are interested in hearing more about the services we can provide around assessment for these standards, just drop us a line at info@highfieldassessment.com

Or you can talk to us on 0845 226 0350 / 01302 363 277, where one of our team members will be happy to talk you through the options available.

Highfield Qualifications is recognised as an end-point assessment organisation (EPAO) by the Education and Skills Funding Agency (ESFA) and sits on the Register of End Point Assessment Organisations.

EPA services are offered through our Highfield Assessment brand.

EVENT: Highfield Regulated First-Aid Qualification Assessor and IQA Training

Highfield is hosting an event in Doncaster this autumn to clarify the requirements in relation to internal quality assurance and the assessment of the full suite of regulated first-aid qualifications.

Held on 13 November 2018 at our Academy House office in Doncaster, the workshop provides an overview of the assessment and IQA processes, and gives training providers already offering Highfield first-aid qualifications advice and guidance on best practice.

Although attendance at this CPD event does not provide a formal qualification in the areas of assessing or IQA, and can only be used in the context of first-aid qualifications, these first-aid events are unlike other CPD events as they offer more than just a certificate with points. The CPD certificate gained from this particular event also enables the holder to fulfil the role of an assessor and internal quality assurer for regulated first-aid qualifications and is formally recognised by the industry and awarding organisations alike.

The information delivered at the event is based on guidance issued by Skills for Health, The Resuscitation Council (UK) and the HSE, and acts as formal first-aid CPD training. This is different to previous first-aid orientation sessions that were designed simply to introduce current and prospective first-aid centres to Highfield paperwork.

Attendance at the event entitles delegates to 6 CPD points. You’ll also have the opportunity to ask our experts any questions you may have, as well as network with other professionals. Feedback from attendees and centres confirms that this is one of the most popular CPD events delivered by Highfield Qualifications.

Lunch and refreshments will be provided throughout the day.

Attendance costs £50 plus VAT for Highfield-approved training providers, and £80 plus VAT for others.

For more information, or to book your place, click here

Is your Care Certificate e-learning GDPR compliant?

We’ve updated our Care Certificate e-learning to make it fully compliant with the GDPR, meaning we’ve done the hard work so you don’t have to.

Developed by Highfield e-learning, it is one of the most comprehensive packages available anywhere for employees taking the Care Certificate, and is backed by Highfield’s expertise in developing the official Care Certificate Handbook.

The e-learning is designed to support the delivery of the knowledge elements of the Care Certificate, and can be fitted into existing workplace induction programmes. It covers all 15 standards included in the Care Certificate, with a 30-minute course (available individually) for each of the standards.

It’s also flexible so that each learner can complete the standards specific to their role, and is mapped to official health and social care qualifications so that prior learning can be recognised. And it’s fully customisable so that it meets the needs of individual organisations, and trackable so that learners’ progress can be monitored and verified.

Prices start at £25 per learner (based on 100 or more registrations).

For more information, go to www.highfieldelearning.com/products/care-certificate

You can also find out more by emailing us at info@highfieldelearning.co.uk or calling us on 0845 2260350/01302 363277.

 

Updates to products due to the GDPR

Since the introduction of the General Data Protection Regulation (GDPR), we’ve been working hard to update all of our products to reflect the new law.

We’ve already let our approved-training centres know about the work we are doing through a video, which you can view here

As you can imagine, with hundreds of products available, there’s a lot of content to go through, but we’re delighted to say we’ve now updated our full range of Apprentikits and ekits.

We’ve also updated our full suite of security training presentations to reflect the updates and impact of the GDPR.

We’re expecting further updates over the coming months so watch this space.