National Licensing Week – tourism and leisure

Day 2 of National Licensing Week, and with today’s focus on tourism and leisure, we’re looking at ways to stay compliant with the law so your business doesn’t miss out as we head into the holiday season.

Did you know our Highfield Level 2 Award In Underage Sales Prevention (RQF) is designed to support those working or preparing to work in licensed premises offering age restricted products and services?

And that learners can choose between FIVE different pathways, including:

• Retail
• Licensed hospitality
• Gambling
• Restricted entertainment
• Body modification

For more information, click here 

#NLW2019 #licensing #askhighfield

National Licensing Week – interview with Andrew Constantine, Highfield’s licensing and compliance manager

This week is National Licensing Week, with Monday’s focus on ‘positive partnerships’. So we went behind the scenes to talk to Andrew Constantine, Highfield’s licensing and compliance manager, to find out more on his role in helping those businesses we work.

Hello Andy. Tell us a bit about how you got into the licensing sector?
Originally working within Doncaster Councils Town Centre Management team, I had the opportunity of developing and introducing a new project to the town called Best Bar None.  The Home Office approved scheme is aimed at improving the quality of management of licenced premises through self-improvement instead of enforcement.  This new role sat within the Trading Standards and Licensing team.

How long have you been at Highfield? What had you done previously?
I soon realised that the best way to self-improvement is through training and found that the most cost-effective way to offer this to the licensed trade was for me to build it in to my role.  So, I put myself through the PTLLS course and started to deliver, amongst other things, APLH, first aid and customer service training.  This led to a relationship with Highfield, from which I have never looked back.  When, four and a half years ago, the opportunity came about to work for Highfield, I just had to take it.

Briefly explain your role as a BDM.
As a BDM my role is all about building relationships with businesses and individuals to ensure that they are getting everything they need from Highfield.  Increased income on our part is a by-product of customer satisfaction, which is achieved by our customers being able to deliver the best to their customers.

What are the biggest issues in the licensing trade right now?
Because my remit covers both English and Scottish licensing there is always something new on the horizon.  At the moment the focus is on Scotland, where they are going through the process of both refresher training and the 10-year renewal of personal licenses.  The key points in this are:

  • Applications for renewal of personal licences issued on 1 September 2009 must reach licensing boards by 31 May 2019, or three months before the expiry date.
  • Best practice is to sit the refresher as soon as possible and send the qualification certificate with your application for renewal.
  • Trainers need an SCPLH qualification and up-to-date CPD, which can include refresher training.

What’s the most common question you are asked by businesses/centres?
Our staff are well trained in compliance, what else can we offer? – There are some excellent apprenticeship standards aimed both at licensed hospitality and licensed retail.  These are great ways to ensure you have both well trained and loyal staff members.

What do you think the licensing sector can expect in 2019? Any predictions?
There are two items that the UK Government currently have out for consultation, which could have an impact on licensing:

  • The proposed introduction of Minimum Unit Pricing in Wales
  • The extension of licensing legislation to cover airside at airports

Also, north of the border there is the redevelopment of the SCPLH qualification, which is due to hit at the end of 2019 once the renewal process is complete.

Finally, can you give us any tips for licensed businesses looking to upskill or develop staff?
Any business is only as good as it’s weakest member of staff.  In the case of a licensed premises this means that a mistake could lead to the suspension or revocation of the license.  The best way to avoid this is through training, in particular, the more Personal License holders you have the more staff you have that are trained to a nationally recognised level to protect your business.

The last thing that I would mention is that at Highfield we have a very good Customer Service culture.  This is important in any business but especially in the licensed hospitality sector, so I believe that all staff, from the Licence Holder to the new pot collector, should have some level of Customer Service training.

For more information on Highfield’s licensing offer, go to www.highfieldqualifications.com/qualifications/compliance/licensing, call us on  01302 363277 / 0845 2260350, or email info@highfield.co.uk

Food safety students of the year announced

Highfield Top Student Award 2019Thank you everyone for a fantastic day yesterday at our food safety conference!

It was great to see so many of you there, and we’ll have more updates from the event next week.

But in the meantime, we wanted to announce the winners of our first-ever Top Student Awards 2019, which also took place at the conference yesterday.

And we’re excited that, in the inaugural year of the awards, the standard was so high that for one category we had TWO winners!

The Top Student Awards celebrate the highest achieving learners in two of our most prestigious qualifications, the Highfield Level 4 Award in Managing Food Safety and the Highfield Level 4 Award in HACCP for Management.

The winners were:

Winner of the UK Top Student Award 2019 (Highfield Level 4 Award in Managing Food Safety)

Winner of the UK Top Student Award 2019 (Highfield Level 4 Award in HACCP for Management)

Each top student (by marks achieved in each qualification) received a cheque for £250 and an awards certificate to recognise their remarkable achievement.

And because we value the invaluable role our centres play in developing top-class students and future food sector professionals, the accompanying training providers also received a specially designed Highfield celebratory plaque to display in their premises.

The awards were presented by Highfield Chairman Richard Sprenger on stage at the conference.

We hope you’ll join Highfield in congratulating the winners on their outstanding efforts!

Who will be this year’s top food safety students? 

We’re honoured to be the market leader for regulated qualifications in food safety.

And we’re proud of all the training centres, educators and learners who together have worked with Highfield Qualifications to make that possible, setting industry-wide levels of professionalism that are copied across the world.

So, to celebrate that achievement, we’re launching our Top Student Award at this year’s Improving Food Safety in a Changing World conference on 13 June 2019 at the National Motorcycle Museum in Birmingham.

We’ll be recognising the best students in two of our most popular qualifications:

Highfield Level 4 Award in Managing Food Safety

Highfield Level 4 Award in HACCP for Management

The top student by marks achieved in each qualification will receive a cheque for £250 and an awards certificate to recognise their remarkable achievement.

And because we value the invaluable role our centres play in developing top-class students and future food sector professionals, the training providers the winning students trained with will receive a specially designed Highfield celebratory plaque to display in their premises.

The winners of the inaugural Highfield Top Student Award 2019 will be announced at our Improving Food Safety in a Changing World conference.

For more information or to book your conference ticket go to foodsafety2019.highfield.co.uk

Counter-terrorism learning features on BBC News

‘I thought I was going to die’

Nothing makes us prouder than seeing the difference a product we’ve worked on can have in the real world.

The ACT Awareness e-learning we developed in partnership with M&S on behalf of NaCTSO has been featured in a clip BBC News about two women who survived terror attacks in London.

We really hope that you never need to use what you learn from this course, but it’s always good to be a prepared.

As Counter Terrorism Policing’s National Coordinator for Protect and Prepare, Chief Superintendent Nick Aldworth says, ‘It is so important that as many people as possible arm themselves with this crucial advice – it is 45 minutes that could potentially save your life’.

ACT Awareness e-learning is a FREE course for businesses, find out more and request access here  http://bit.ly/2PEjo5d

Keep track of your EPA with our new digital dashboard

We know end-point assessment shouldn’t be a chore, but the truth is that sometimes it can be a little heavy on the paperwork.

And it’s not always easy to keep track of things when you have a hundred other things (or learners) to take care of.

That’s why Highfield Assessment has launched the Highfield EPA Dashboard.

Our dashboard is a brand-new digital portal that allows you to track and monitor all learners’ EPA progress in one place.

Designed with simplicity in mind, the dashboard tracks every point of a learner’s journey and allows you to gather data, generate reports and action tasks.

Through the dashboard, you’ll be able to:

  • see how many learners you have registered with Highfield
  • monitor what stage they are at (on-programme, in EPA, completed)
  • generate reports on the grades and progress of each learner
  • look at where your learners are by region or even country
  • export learners’ data to spreadsheets for your own records and reporting systems
  • filter learners by standard, grade or status
  • create detailed individual reports on each learner
  • See learners’ results the moment they are available

And because the last thing you need is information overload, we’ve broken down everything into visual graphs and charts so you can see where you and your learners are at a glance.

So to get started, get in touch and we’ll guide you through the quick set-up process.

Call us on 0845 2260350 / 01302 363277 or email info@highfieldassessment.com 

Success for ACT online learning at BCI Awards

We’re immensely proud to have been involved in the Action Counters Terrorism (ACT) online learning development alongside Marks & Spencer on behalf of NaCTSO.

And we’re delighted that the ACT online learning took the Continuity and Resilience Innovation 2019 award at the Business Continuity Institute (BCI) Awards last week.

Congrats to all involved!

So far, a quarter of a million people have completed the ACT online learning, which is completely FREE.

So, if you’d like to join them, go to https://bit.ly/2HSVNKG to find out more.

 

Dementia Action Week

Dementia is one of the most challenging issues that the UK faces as the average age of the population increases. And it is an issue that government, health agencies and society are still struggling to come to terms with.

This week is Dementia Action Week, which aims to bring together people, employers and communities to help raise awareness and improve the lives of people with dementia.

If you or your colleagues are interested in learning more about the condition, then Highfield offers the Highfield Level 2 Award in Awareness of Dementia (RQF) to support those looking to further their knowledge in this increasingly important area.  

We also offer resources for those taking the qualification. 

And we offer e-learning support for those undertaking the full Care Certificate or its individual standards.

We’ve been approved for the SHE Technician Standard

Highfield Assessment approved to deliver EPA for SHE Technician Apprenticeship standardOur end-point assessment (EPA) portfolio is growing!

We’ve received official approval from the government to deliver EPA for the Safety, Health and Environment (SHE) Technician Standard.

That’s our second EPA approval in protective services, and 35th overall. So you can be sure that you’re in safe hands when you work with Highfield.

So, whether you are considering taking on apprentices for the first time, wanting to have your existing in-house training recognised or searching for services to ensure you claim your full share of levy funding, just ask Highfield.

And we’ve done the hard work so you don’t have to! Which means we can offer your business a full range of assessment services, support and advice to help you and your apprentices achieve your goals.

Find out more by dropping us a line at info@highfieldassessment.com or by calling 0845 2260350/01302 363277. Or visit www.highfieldassessment.com

Highfield Qualifications is recognised as an end-point assessment organisation (EPAO) by the Education and Skills Funding Agency (ESFA) and sits on the Register of End Point Assessment Organisations. Our EPA services are delivered through our Highfield Assessment brand.